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Zendocs Reviews 4,417

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,383 reviews, reviewers had a great experience with this company. Customers frequently praise the user experience, finding it easy to navigate and efficient for various tasks. Many appreciate the speed and convenience of the service, highlighting how quickly documents are processed and converted. People also found the cost to be very reasonable for the value received. However, some customers were not happy with the payment and subscription processes. They reported being charged for subscriptions they did not intend to sign up for, or found it difficult to cancel recurring payments. There were also occasional mentions of issues with the service, such as lines of text being moved during conversion, making some documents unusable.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of use,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report unexpected charges, with some initially... See more

Payment

Reviewers express significant dissatisfaction with payment processes, frequently reporting issues with... See more

Service

Users describe ambiguous interactions with service. Many reviewers express significant dissatisfaction,... See more

Subscription

People report negative experiences with subscription, often expressing frustration over unauthorized charges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The word doc didn't quite transfer cleanly into a pdf. I suspect it was more my programs fault

Company replied

Rated 5 out of 5 stars

It converted a document I needed from Word to PDF. The site I was using to submit documents would only allow PDFs. I am however worried about how to cancel as I literally only needed this service the... See more

Company replied


Company details

  1. Software Company
  2. Web Collaboration Platform

About Zendocs

Written by the company

Documents shouldn't be the part of your day that slows everything down. Whether you're filling out a form, drafting a contract, or just trying to convert a PDF without installing software, the tools built for that work are often more complicated than the task itself.

Zendocs is a document platform for people who need to get paperwork done today — from individuals handling a one-off form to small teams managing contracts, agreements, and PDFs every week. You shouldn't need a lawyer or specialist software to finish a document, generate a contract, or share a file that looks right.

With Zendocs, you can:

  • Fill PDF forms with a guided, field-by-field flow, complete with date pickers, signature capture, and photo upload.
  • Generate legal agreements — NDAs, leases, employment contracts, service agreements — by answering a few structured questions in our Agreement Wizard, with e-signing built into the flow.
  • Edit, convert, merge, split, compress, and OCR PDFs in your browser, on any device.
  • Work solo or collaborate inside shared workspaces, with roles for owners, admins, and members, and the option to share documents externally with people who don't have an account.

What we believe:

  • Paperwork should take minutes, not hours. If a step is confusing, that's our problem to fix.
  • The same tool should work for one person or a whole team — no separate setup, no enterprise overhead.
  • Mobile and desktop should both work — start on your phone, finish on your laptop.
  • Feedback shapes the product. We read what users tell us and use it to decide what to build next.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to use

easy ofr use

May 19, 2026
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Reply from Zendocs

Dear GEORGE AVILA JR, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

1st time

hopefully we will see if it goes to the Lawyer

May 19, 2026
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Reply from Zendocs

Dear Midi, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars
Zendocs logo

Reply from Zendocs

Dear hilary, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, terrible transparency that their "free service" is actually a 30-40$ subscription. Beware

May 18, 2026
Unprompted review
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Reply from Zendocs

Dear ari, We’ve sent a request via TrustPilot to identify you in our system. Once you provide your details, we’ll promptly process your refund within a few hours, as it has already been approved. For more details, please information email tp@zendocs.com with reference number ARI536201 as it will allow us to quickly identify your account and ensure this is handled promptly.

Thank you!
Zendocs Team

Rated 1 out of 5 stars

False advertising

They claim their PDF editor is free only to make you sign up to a subscription after you've made your changes or you can't save or download the pdf.

May 19, 2026
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Reply from Zendocs

Dear Debbie Martins, We sincerely apologize for your unsatisfactory experience. Since we can't identify your Zendocs account through TrustPilot's data privacy settings, please email us at tp@zendocs.com with reference number DEBBIEMARTINS539225. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
Zendocs Team

Rated 5 out of 5 stars

Easy access for low $ amount.

Easy access for low $ amount.

Took 5 minutes only

May 19, 2026
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Reply from Zendocs

Dear jfsix, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 1 out of 5 stars

Fake

vey fast service, but I had erroneously uploaded a file already converted to PDF!! You didn't convert it 😭
You are not honest in your adverts on Google where you claim your services are free

May 19, 2026
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Reply from Zendocs

Dear BENARD OWINO, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

It was good.

It was good.

May 19, 2026
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Reply from Zendocs

Dear patwandywandygmail.com, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

Got Excellent Service

Got Excellent Service
Thank You So Much

May 19, 2026
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Reply from Zendocs

Dear gangadhar, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

Beautifull

Beautifull, no unneeded subscriptions, will use again

May 19, 2026
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Reply from Zendocs

Dear Faceless, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

Needed Simple form

Needed Simple form. It was quick and easy!

May 18, 2026
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Reply from Zendocs

Dear Virginia Mallette, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

Good service all around

Fast and easy and sufficient.

May 18, 2026
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Reply from Zendocs

Dear James Jennings, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

Got it done

Got it done. Today

May 18, 2026
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Reply from Zendocs

Dear Wanda McCall, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 1 out of 5 stars

They steal your money I bought a…

They steal your money I bought a subscription for 7.80 dkr and cancelled it right after then i can see they have take 301 dkr out of My account without My consent
Very upset

May 18, 2026
Unprompted review
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Reply from Zendocs

Dear Hanne Elisabeth Klofter, We’ve sent a request via TrustPilot to identify you in our system. Once you provide your details, we’ll promptly process your refund within a few hours, as it has already been approved. For more details, please information email tp@zendocs.com with reference number HANNEELISABETHKLOFTER636259 as it will allow us to quickly identify your account and ensure this is handled promptly.

Thank you!
Zendocs Team

Rated 4 out of 5 stars

Highly recommended this site

Highly recommended this site

May 18, 2026
Zendocs logo

Reply from Zendocs

Dear Izma Husnain, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 5 out of 5 stars

Excellent

Excellent! Super fast, quick and cheap to add what I needed to a PDF file!

May 18, 2026
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Reply from Zendocs

Dear Mr Ian W Fribbance, Thank you for your wonderful review of Zendocs! Your feedback means a lot to us. Best regards, Zendocs Team

Rated 1 out of 5 stars

the output was not at all usable and I…

the output was not at all usable and I only found out after I paid.

May 18, 2026
Zendocs logo

Reply from Zendocs

Dear giag.newsletters, We sincerely apologize for your unsatisfactory experience. Since we can't identify your Zendocs account through TrustPilot's data privacy settings, please email us at tp@zendocs.com with reference number GIAGNEWSLETTERS631175. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.

Thank you!
Zendocs Team

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