Zenith are refusing to fix the only lift in the building that has been broken for over 3 weeks. No updates since the beginning of September. Not providing access to a building with multiple floors is... See more
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Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... See more
Company replied
James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... See more
Company replied
We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... See more
Company replied
Company details
Contact info
47 Bengal Street, M4 6BB, Manchester, United Kingdom
- 0161 245 1166
- info@zenithmanagement.co.uk
- zenithpropertymanagement.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 2 weeks
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Chris has been very professional and…
Chris has been very professional and helpful with any enquiries I have put forward and thus I am more than happy with the service he has provided. Thank you Chris.
Ironing out wrinkles
Management of our building was recently taken over by Zenith and inevitably there are small wrinkles to iron out at the start. I have to say that, so far, i have found the support teams extremely helpful, pleasant and professional. In particular, Alex Clarke, Jacqueline Brown and Emma Nicholson have all been exemplary in their attentiveness and efficiency. Thank you all.
AVOID THIS COMPANY AT ALL
The company management are not professional and need a lot to learn to reach the professionalism. Lots if discrimination is going on and minimum wages paid for very long shifts.
Excellent customer service
I dealt with Alex who was great. He provided me with what I needed the same day I emailed (the day is not over yet)!. Very friendly, professional and helpful. Most important for me he provided excellent customer service.
Zenith have always been very responsive…
Zenith have always been very responsive to any queries. Where possible they are always accommodating when I have requested changes to payments etc
great service
Alex Clarke in property support was quick to handle my request and friendly to work with.
Excellent assistance from Alex
Excellent assistance from Alex - I have had an ongoing issue in regards to monies which needed to be transferred and this has meant a lot of back and forward communication. Alex has been great and has always made it seem like it wasn’t an issue and has always been more than willing to help.
Dealing with Mathew Petit has been…
Dealing with Mathew Petit has been excellent. He is prompt with dealing with the post completion matters on the property I had dealings with.
Mathew has been very professional his customer care and communication skills excellent throughout and ever so so polite.
Thank you so much Mathew.
First experience with Zenith
First experience with Zenith. Just moved in and had a few queries to resolve - first impressions very good and Chris Tipler was very polite and professional in very quick responses to my emails.
Feeling great
I feel so great most especially on the swift responses, and I give kudos to the fellow behind it.
Good service.
Efficient and effective response to resolve the issue.
I tried to pay the service charge, but couldn't log in successfully. Alex patiently attempted various methods and ultimately assisted me in resolving the issue. Appreciate that.
This company is incompetent
This company is incompetent. Carpark's gate has been broken for months, lifts are frequently broken every now and then. Nothing's fixed! They always needed a second reminder from tenants before sending out the readings like more than a week later. They even tried to blame me for not including my apt number when requesting, trying to cover up that they have overlooked.
Purchase extra fob
We need to purchasae extra fob and Alex Clarke helped with all the arrangment. The process is quick and pleasant, Alex is very polite in every communication!
I had a query regarding service charges…
I had a query regarding service charges and Jacqueline Brown was very helpful and polite. She helped me with my concern very swiftly.
excellent service
Thank you Alex Clarke!
Earlier this year, there was a mix-up in Zenith's records for correspondence resulting in what initially was an unpleasant experience for us, and this was subsequently cleared up. Kudos to the Management for being fair, and we subsequently noticed a marked improvement in services from the Zenith team.
Recently, in my writing to a general nameless email account with a query I had, I did not expect to encounter such personal and excellent service from Alex Clarke. Alex not only replied my email promptly, he did so with clear explanations on the next steps I needed to take. He was very helpful and pleasant in our email exchanges and with his guidance, I managed to make my payment for the service charge from overseas on time. Appreciate you Alex, thank you!
Alex is very professional
Alex is very professional. I have login issues with my account. I sent my request by email and I got very quick response and helpful advice. Thanks so much!
Had a query that Alex Clarke dealt with…
Had a query that Alex Clarke dealt with quickly and efficiently. Cheers.
Thanks to Alex – Quick and Friendly Support!"
My request regarding platform registration was handled with remarkable efficiency by Alex Clarke. His prompt attention and great support ensured a positive and seamless experience from start to finish. Thanks Alex!
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