Zenithpropertymanagement Reviews 

173
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Zenith are refusing to fix the only lift in the building that has been broken for over 3 weeks. No updates since the beginning of September. Not providing access to a building with multiple floors is... See more

Rated 1 out of 5 stars

Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... See more

Company replied

Rated 5 out of 5 stars

James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... See more

Company replied

Rated 5 out of 5 stars

We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... See more

Company replied

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3.4

Average

TrustScore 3.5 out of 5

173 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(173)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Ironing out wrinkles

Management of our building was recently taken over by Zenith and inevitably there are small wrinkles to iron out at the start. I have to say that, so far, i have found the support teams extremely helpful, pleasant and professional. In particular, Alex Clarke, Jacqueline Brown and Emma Nicholson have all been exemplary in their attentiveness and efficiency. Thank you all.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL

The company management are not professional and need a lot to learn to reach the professionalism. Lots if discrimination is going on and minimum wages paid for very long shifts.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I dealt with Alex who was great. He provided me with what I needed the same day I emailed (the day is not over yet)!. Very friendly, professional and helpful. Most important for me he provided excellent customer service.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent assistance from Alex

Excellent assistance from Alex - I have had an ongoing issue in regards to monies which needed to be transferred and this has meant a lot of back and forward communication. Alex has been great and has always made it seem like it wasn’t an issue and has always been more than willing to help.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Dealing with Mathew Petit has been…

Dealing with Mathew Petit has been excellent. He is prompt with dealing with the post completion matters on the property I had dealings with.
Mathew has been very professional his customer care and communication skills excellent throughout and ever so so polite.
Thank you so much Mathew.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

First experience with Zenith

First experience with Zenith. Just moved in and had a few queries to resolve - first impressions very good and Chris Tipler was very polite and professional in very quick responses to my emails.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good service.

Efficient and effective response to resolve the issue.
I tried to pay the service charge, but couldn't log in successfully. Alex patiently attempted various methods and ultimately assisted me in resolving the issue. Appreciate that.

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

This company is incompetent

This company is incompetent. Carpark's gate has been broken for months, lifts are frequently broken every now and then. Nothing's fixed! They always needed a second reminder from tenants before sending out the readings like more than a week later. They even tried to blame me for not including my apt number when requesting, trying to cover up that they have overlooked.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Alex Clarke!

Earlier this year, there was a mix-up in Zenith's records for correspondence resulting in what initially was an unpleasant experience for us, and this was subsequently cleared up. Kudos to the Management for being fair, and we subsequently noticed a marked improvement in services from the Zenith team.

Recently, in my writing to a general nameless email account with a query I had, I did not expect to encounter such personal and excellent service from Alex Clarke. Alex not only replied my email promptly, he did so with clear explanations on the next steps I needed to take. He was very helpful and pleasant in our email exchanges and with his guidance, I managed to make my payment for the service charge from overseas on time. Appreciate you Alex, thank you!

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Alex is very professional

Alex is very professional. I have login issues with my account. I sent my request by email and I got very quick response and helpful advice. Thanks so much!

December 13, 2023
Unprompted review

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