Sdmpropertyltd Reviews 107

As a landlord they found me a tennant in just two weeks
Very good rate for there service
All very straight forward and upfront

SDM property Ltd, have been super. I viewed a property and I was in a rush to get moved in, and they made it happen.
I had most contact with Jade who answered my many questions quickly and efficiently, nothing seemed to much trouble. The property they have renovated is beautiful, perfect for my family.
I would recommend using them!
Thank you.
Melanie

Best experience ever… top services … I’m happy to give 5 stars

As a customer, my experience with SDM Property Ltd has been genuinely outstanding from start to finish, exceeding my expectations in every aspect of property management. From the very first interaction, their team demonstrated a high level of professionalism, responsiveness, and attention to detail that immediately gave me confidence I was in safe hands. What impressed me most was how efficiently they handled every stage of the process—whether it was organising viewings, managing paperwork, or addressing maintenance requests, everything was completed promptly and without any hassle. Communication was always clear and timely, with the team readily available to answer questions and provide updates, which made the entire experience feel smooth and stress-free. It’s rare to find a company that combines such strong organisation with a genuinely friendly and supportive approach, but SDM Property Ltd manages to do exactly that. Their dedication to maintaining high standards and ensuring customer satisfaction really stands out, and it’s clear they take pride in delivering a reliable and consistent service.

Useless agency. Booked a viewing of the room via Spareroom. First viewing the agent couldn't get the key and we were not able to get into the property. Hence we rescheduled for another day. 2nd time we got in but the room was completely different than advertised despite it being my very first question and they confirmed it is the one in the pictures. Basically wasted 2 days and 40£ worth of petrol for their incompetence. Avoid

I rented room number 14 at Brookvale Guest House for two nights. There's a hole in the ceiling through which sewage water drips from the second floor. The carpet in my room was soaked with contaminated water, and smoking is permitted in some rooms. The main fire alarm panel is also faulty. Unfortunately, if health officials had bothered to inspect the premises, they would have shut it down immediately. It's completely uninhabitable. Even the customer service is terrible. I requested a bill more than ten times, but no one responded. I have photos and proof of everything I've mentioned.

I’ve had a great experience with this independent letting and property management company in Southampton. The team is professional, responsive, and genuinely committed to providing excellent service for both landlords and tenants. They handle everything efficiently, and they go the extra mile to ensure properties are well managed and clients are satisfied. I would highly recommend them to anyone looking for a reliable and trustworthy letting agency in Southampton. I’ve found them to be one of the most organized agencies in the area. They are proactive with maintenance requests and always prioritize the safety and comfort of their tenants. Communication is clear, and they are quick to authorize necessary repairs to ensure properties are kept to a high standard. A pleasure to work with."

Had an experience of renting property for six months. Literally impressed by the property and communication done by the management. Recommendations for those who want to live near portswood area Southampton

This company/agency is absolutely horrific. They lie to you and then they try to scam you. I went for this place because I was told that they don’t do checks, (credit checks) or need references or guarantors. I asked them and they told me they didn’t need checks. Cool. So this works for me as obviously being on benefits I don’t have the greatest credit but I just didn’t want to mess around and be let down incase something went wrong and I needed to be out of my current home asap and they knew all of this. I told them repeatedly. I would ring them and they wouldn’t answer so I’d leave voicemails with my name and contact number, they STILL wouldn’t respond. So I emailed them, it took them ages to respond and even then they wouldn’t reply with the information I asked for. Eventually I went to view a property 33 upper bannister street, Southampton and i wasn’t even in the property 20 seconds before the guy rushed me out. I told him I wanted it and asked how long would it take to pay and get in, he said if I paid deposit I could be in the same day. This was perfect because it’s what I wanted/needed. So he rang the office immediately after I viewed but by the time I rang them, the office was shut. So that put me back even further and I’d have to wait til the next day to contact them, so I emailed all morning and by 11 I still had no response and I had enough so I was going to go to the office and speak to them instead. I finally rang and got an answer and the guy said to me there’d be no point coming to the office and that I should come by Monday (it was Friday at this point) and he promised me if I paid the deposit I would do the inventory and get the keys that day. Latest Tuesday he said. Because I needed guarantees as I had to let my landlord know. Well it came to Monday and no one was replying, I had my heart and soul set on this and everything was counting on it. I finally got hold of someone and I explained I was meant to come in the morning to pay deposit and get the keys I asked if he could give me the address and he said he would email it immediately. But after he hung up, the email he sent was asking for a £290 holding deposit!!!! NO ONE mentioned this to me. No one. This wasn’t what was agreed. I was fuming. They said to me that I needed to pay this so they could do a credit check for the landlord but this shocked me so much because like I said I went for this company BECAUSE they didn’t do those checks. Not once in the entire week of talking to these people did they mention a holding deposit or doing checks. Not once. And I explained I only had enough for the deposit to get the keys (£950) and if I didn’t pass these checks I’d lose the £290 or whatever they asked for. They are scammers and they are liars and they’ve let me down massively. It made me feel weird anyway because they wouldn’t give me their office address and I’d asked for it 3 times atleast. And when I googled it/went to go there, it wasn’t there. The building didn’t exist. They would’ve got the holding deposit off me, told me I didn’t pass and I wouldn’t have known any better and then they’ve made money and I’m screwed completely. So please, watch out for these people. They are not to be trusted and they will lie and deceive you.

Absolutely awful. Does not respond to emails and complaints.

My partner and I were assaulted by another tenant and despite police charging said tenant, he was allowed to still live there

I was threatened with a knife by a tenant and was told it's the weekend so they'd deal with it on Monday!!

Multiple GDPR breaches. Using their cowboy builders to harass me for rent that I withheld due to the above reasons not being addressed.

An absolutely awful company.

You'd be safer living on the streets

Terrible customer service. Repairs needed on rented property and taking weeks to complete.
Seem fine until there is an issue that needs sorting or a problem and then absolutely useless.

Excellent services, very easy to contact,very friendly and highly recommended especially for the students.

Top company,top service

It is good live here and facilities are so nice. Living cost is also reasonable and very comfortable and also easy to accessible to bus.

We have been letting our property for many years, with 4 different agents, and in the end we have given up with each one asthey were: slow to respond to e-mails, had over priced contractors. Poor inspections(we are non smokers and our property has a non smoking rule shortly after an inspection I had to make a personal visit, and discovered a large bowl overflowing with cigarrette stubs and ash, the walls were yellow with tar. the inspections had not mentioned any of this and it cost us 10k to clean and re-decorate.

Sdmpropertyltd on the other hand are a breath of fresh air, emails are responded to very quickly, sometimes immediately, and the contractors they arranged for us were quick and economical, and did a better job than we expected. Thank you Jade your professionalism is really appreciated.Our only regret is that we did not find them sooner.

They are very helpful and cooperative

I needed an urgent roof repair doing on my property, so contacted SDM late on a Friday afternoon, Jade and the team couldn't of been more helpful, very quick to respond, and organised for one of their contractors go and visit first thing on the Monday morning. she kept me updated throughout, even out of hours on a Sunday. The problem was identified and repaired in a matter of days.so it's five stars from me for this one!

SDM Property delivered an exceptional experience from start to finish. Professional, attentive, and impressively efficient—they made everything effortless on my end. Their communication was clear, their service was reliable, and their commitment to quality truly stood out.

A top-tier company that goes above and beyond. Highly recommended!

SDM have now completed 3 refurbs for me and have been great in delivering high quality finishes for great value. Will definitely be using them in future projects.