Sdmpropertyltd Reviews 

120
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers frequently praise the team for providing professional property management, noting that viewings, contracts, and general maintenance are handled efficiently and smoothly. People really appreciate the clear communication and supportive approach when dealing with various daily property needs, making the whole renting process remarkably simple and stress-free. Some reviewers were not happy with the communication, mentioning that urgent emails and phone calls sometimes went unanswered for several days. A few other people also felt that important maintenance requests or necessary property repairs took far too long to be fully and properly resolved.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, friendly staff, and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many highlighting professional, helpful, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting a genuine sense of partnership and helpful... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications. Reviewers frequently reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My job is going well, and I am confident in my responsibilities. I have gained good experience in bookkeeping, keeping records organized, and completing tasks on time. I’ve also improved my communic... See more

Rated 5 out of 5 stars

We have had the pleasure of working with SDM Property as a service provider for the last year, delivering cleaning services across their property portfolio, and our experience has been extremely... See more

Rated 5 out of 5 stars

We’ve been using SDM Property for a long time now, and they currently manage around six of our properties as well as handling everything from office refurbishments to roof repairs and general work... See more

Company replied

Rated 5 out of 5 stars

We have been letting our property for many years, with 4 different agents, and in the end we have given up with each one asthey were: slow to respond to e-mails, had over priced contractors. Poor in... See more


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Real Estate Agency

Written by the company

Property management and Lettings. Southampton’s most valued independent letting agency and property management company. 'Bringing value to you and your property.'


Contact info

3.9

Great

TrustScore 4 out of 5

120 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(120)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt response and excellent services.

I was thrilled with the response and apt decision making of the team especially the gentleman that attended to me. The service came in as at the time I needed it the most. And also excellent ovarall property management.

February 1, 2024
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Thanks Fatima for the kind words!

Rated 5 out of 5 stars

Excellent

Excellent, with them you don't have to worry about where to stay. Their properties are well maintained and in excellent condition.

February 15, 2024
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Thank you for your kind review!

Rated 5 out of 5 stars

I had an excellent experience with Mark…

I had an excellent experience with Mark from SDM Property Ltd. His professionalism and responsiveness made the letting process seamless. Mark demonstrated a deep knowledge of the local market and was proactive in addressing any concerns. I appreciate his commitment to ensuring a positive tenant experience. Highly recommend SDM Property Ltd, especially Mark, for their outstanding service.

February 13, 2024
Unprompted review
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Reply from Sdmpropertyltd

Thank you Haider we are glad to have you stay with us!

Rated 4 out of 5 stars

Outstanding!

Outstanding!! Theywent out of their way to secure me suitable accommodation at short notice. Friendly and professional, i highly recommend these guys.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and huge thanks

I wanted to say a Huge Thanks for Mark and the Team. Only a week before Xmas I viewed a property as was street homeless and was told the studio was undergoing a complete Gutting and refurb. by some miracle they managed to get it completed so I could move in on 22nd December this was the best Xmas present anyone could ask for meaning I'm off streets and have some where to call home thank you all so much

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Your overall service is excellent

Your overall service is good. The best thing is most of the time bills included rent which is very helpful. You always allow heater on all the time when everyone really needs it. This is the positive point of your service. I have been living since one year under your company. I strongly recommend people to get room from yours company.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Do not use this service

Do not use this service. Totally unreliable and uninterested. I was told I’d have multiple viewings booked as I live in Manchester and was trying to make the most of my trip. After being told 1pm, I heard absolutely nothing. This wasted so much of my time and money. I had contacted on every form of media, multiple times, with vague and incomplete information given. When I emailed to complain, they replied in 4 minutes. This is the worst ‘estate agents’ I have ever come across, and do not find it surprising that other high street agencies have either never heard of them, or only heard bad experiences. Save your time and go elsewhere.

December 4, 2023
Unprompted review
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Reply from Sdmpropertyltd

Hi Rowan, Very sorry you have had this experience. I hope our goodwill gesture to you has somewhat made the experience more positive, thank you.

Rated 1 out of 5 stars

A very irresponsible and unprofessional…

A very irresponsible and unprofessional landlord, don't rent from them. I recently rented a furnished studio from them and it was the worst experience I ever had.
They just sent a random guy to give me the key to the property, who was sitting on the bed like it was his room. There was supposed to be a chair and a desk, but the chair was missing and one leg of the desk was broken. The bracket for the showerhead was broken which can't hold the showerhead up. The fridge and freezer are like 20 years old, lots of scratches and dents, and make a loud noise, >45dB at night which throws a big threat to health and hearing. The most ridiculous part is that they refused to do an inventory check which is clearly addressed as required in the contract.
I wrote so many emails to them and they always said they would come to solve those problems but never gave me a definite time, even they told me a time but never made it and had plenty of excuses for not showing up. I hoped I had seen those reviews here before signing the contract.

December 1, 2023
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Hi,

Whereas i do understand the items were damaged, we have arranged for new to be delivered to you. This is just an oversight an apologies that it has caused you grief. The condition of the items was noted before moving in and it does not state that the fridges and white goods are brand new. Thank you

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