Sdmpropertyltd Reviews 

120
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers frequently praise the team for providing professional property management, noting that viewings, contracts, and general maintenance are handled efficiently and smoothly. People really appreciate the clear communication and supportive approach when dealing with various daily property needs, making the whole renting process remarkably simple and stress-free. Some reviewers were not happy with the communication, mentioning that urgent emails and phone calls sometimes went unanswered for several days. A few other people also felt that important maintenance requests or necessary property repairs took far too long to be fully and properly resolved.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, friendly staff, and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many highlighting professional, helpful, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting a genuine sense of partnership and helpful... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications. Reviewers frequently reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My job is going well, and I am confident in my responsibilities. I have gained good experience in bookkeeping, keeping records organized, and completing tasks on time. I’ve also improved my communic... See more

Rated 5 out of 5 stars

We have had the pleasure of working with SDM Property as a service provider for the last year, delivering cleaning services across their property portfolio, and our experience has been extremely... See more

Rated 5 out of 5 stars

We’ve been using SDM Property for a long time now, and they currently manage around six of our properties as well as handling everything from office refurbishments to roof repairs and general work... See more

Company replied

Rated 5 out of 5 stars

We have been letting our property for many years, with 4 different agents, and in the end we have given up with each one asthey were: slow to respond to e-mails, had over priced contractors. Poor in... See more


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Real Estate Agency

Written by the company

Property management and Lettings. Southampton’s most valued independent letting agency and property management company. 'Bringing value to you and your property.'


Contact info

3.9

Great

TrustScore 4 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(120)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

nightmare company, avoid at all costs.

Never been forced to leave a negative review about anyone, but this company has left me no choice but to warn others. They will cheat you out of money if given the chance through empty promises, lying, and being unavailable. After being messed about and constantly trying to chase them up to see our contract, we were told they had everything they needed from us including our deposit of £775. We waited from April, to 1st May - then suddenly a tenant was occupying our room and wouldn’t leave until May 15th LATEST. After May 15th we were told ‘not sure how this has happened but the room is no longer available’ and we wouldn’t be getting our deposit back because they never received it in the first place. When asking for landlord details and PRS you will be ignored. They have no remorse for students being cheated out of £775 left with nowhere to go after night shifts, missing out on work, travelling from London to sign a contract and then being turned away because their ‘WiFi was down’ even though they had our phone numbers and never let us know. They will never initiate contact, you will be forced to chase them up and be met with inconclusive answers such as ‘it’s all up in the air right now’. Completely unprofessional and have caused tears, trust issues and a burden on our parents. This has affected more than just the couple you scammed. Please do not trust! We didn’t get a choice of being put with SDM as our information was transferred over to them without our permission or knowledge as they ‘took over’. It was the worst possible thing to happen to us. They have used a facade of ‘it’s all a big mix up’ and saying there’s nothing they can do about our situation as they ‘don’t have our money’. Even if that was true, they have done NOTHING to support us, investigate where our £775 is, get in contact with us or help in the slightest. Names of those involved in lying, ignoring, giving misleading information and leading us into an almost-depressive situation : Mark, Kelly, Shay. If anyone is considering going with this company, please get in contact with me and I can provide receipts of the service we received. We came down to their office twice, called and messaged them multiple times and were never shown a contract to this day. This is not a spiteful review, it is from a place of helplessness of the situation they have left us in. I urge for anyone that may know how to help to reach out to me. I am not a negative person and it feels horrible to write this review but I’m genuinely lost moving forward and have been ignored, lost so much money, and am now missing £775 needed to find somewhere else to live near my work. I can hardly even see my partner anymore. This situation was devastating to us and they simply do not care! :( please everyone stay away.

April 14, 2025
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Hi Priya,

This review is simply untrue. You paid a deposit to the previous agent to hold a room in which when this occurred we were not managing the property. We took over management from 1st of may 2025 as you know. The room you were promised was occupied since the day we took over and we have all the relevant information for this. The reason you have not gone to the PRS and other official government bodies is because you are well aware of this situation and know that you cannot provide proof of payment to our company to hold the room - because this simply just did not happen. We have tried to contact the previous agent multiple times as you know, the landlord is not responsible for this as the contract with the previous agent states all deposits and rents were to be received to the agent to whom has liquidated hence why the landlord instructed us. I have sympathised with you and have offered you alternative accommodation which you refused. I will be reporting this review and if this continues I will be opening a claim against these negative comments and yourselves as it’s totally unfair on the way you have treated us and my staff. I will be attaching our conversations to this review so it’s clear to see what’s really been happening and the fact you cannot provide one piece of evidence reflects on the unclarity of this. I hope you resolve the situation with the previous agent.

Rated 5 out of 5 stars

I have been living at my flat for the past 3 years

I have been living at my flat for almost 3 years now.Mark is an excellent landlord. The flat was always clean and he send cleaners to clean it regularly. I'm sad that I'm now going to a different city ,hence me moving out.Mark is a great landlord and thank you for making my life easier. I'm very grateful indeed.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

My daughter just attended a viewing of an SDM property. I went with her thankfully as the room she was shown was not the one in the picture and totally squalid. The facilities were non existent and the whole description totally misleading.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

“I had an amazing experience renting…

“I had an amazing experience renting this property! The home was well-maintained, clean, and exactly as described. The landlord/property management was responsive, professional, and always available for any questions or concerns. The neighborhood was safe, quiet, and close to essential amenities like grocery stores, public transportation, and parks. The rent was reasonable for the quality of the property, and any maintenance requests were handled promptly. I highly recommend this place to anyone looking for a comfortable and hassle-free living experience!”

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

I’m frustrated and disappointed with…

I’m frustrated and disappointed with this company’s unprofessionalism. I booked three viewings, but the agents never showed up or answered my calls. Each time, I was misled about the property’s availability and never informed it was already taken.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Very dodgy Landord they take money off…

Very dodgy Landord they take money off people with tenancy move about 3-4 people per room and turn blind eyes to drug selling they break tenancy agreements when have one and also scam the councils for extra money never do repairs on any house that takes benefits so they can use the money to fix workers houses they lie to tenants about what is said and break data protection please for your safety and sanity stay away from them

August 30, 2024
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Hi Aamir,

These comments are simply untrue,

Each property has a certain occupant level which it is licensed for, the current property you are in is licensed for five occupants, residents can have guests visit but not to stay. Nor do we share any information with tenants regarding another tenant, we have a valid ICO data protection policy. Anyone who breaks a tenancy agreement will be served notice as you know, the same as if you are in arrears with your payments as you are, will receive the same. Please keep these reviews truthful and if you have any concerns please reach out to us so we can deal with them accordingly.

Many thanks

Rated 1 out of 5 stars

Unable to talk to anyone and won’t return my money

Unable to talk to anyone but the reception staff through the whole process! Placed a holding fee down whilst references being made which took 1 hour for references to be completed and 14 working days for a decision to be made! Terms and conditions state the holding fee will remove the property from the market which it did not and it will only be non refundable if ‘said’ tenant decides not to take property not if the landlord decides not to accept you! Have been ignoring my emails to return my holding fee for last 2 week! The holding fee was more than the 1 week rent amount advertised. Will now be taking them to a claims court to return my money!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

This company is incentivizing this review

February 15, 2024
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Thank you for your review Samuel. We request all of our tenants to review their stay with us.

Many thanks

Rated 5 out of 5 stars

A great place to find accommodation for…

A great place to find accommodation for a student or working singles or couples, very well organised and 24/7 available to help fixing any issues in the house great value for money safe and healthy accommodation, but as one of a tenet I advice all the tenets also should maintain hygiene and try to be clean and shouldn’t trouble other tenets
And I’m staying in one of SDM’s house since more than a year and I will stay here 4 more year, I suggest 100% SDM to anyone

February 10, 2024
Unprompted review
Sdmpropertyltd logo

Reply from Sdmpropertyltd

Thank you for the kind words

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