Excellent customer service-- they responded to my concern right away about damaged formula cans and walked me through how to check if the contents were safe. They also said they'd pass on my feedback... See more
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Review summary
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We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jov... See more
Company replied
After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula on... See more
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Great Quality for low Price! Zen Organic Formula offers the most diverse and high quality products for the lowest prices. They are very professional and pay extra attention to safe packaging. Most... See more
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Company details
Written by the company
Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.
Contact info
Segment 3, Unit A6973, 6921RC, Duiven, Netherlands
- support@zenorganicformula.com
- zenorganicformula.com
4.6
Excellent
966 reviews
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Replied to 100% of negative reviews
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BEWARE: Ghosted by support and forced to pay tariffs on expired 6 month late formula
Avoid Zen Organic Formula at all costs. What started as a standard order turned into a half-year logistical nightmare and an unexpected financial penalty.
My original formula order was lost in customs for months. Zen Organic offered a replacement, explicitly stating in writing that I wouldn’t be charged for the reshipment if the original never arrived. After filing a completely justified chargeback for the undelivered product, I finally received the replacement.
Fast forward over FIVE MONTHS: the original lost package suddenly arrived. The formula was just weeks away from expiring, and my baby had already completely outgrown that stage. To make matters worse, I was slapped with a $152.20 customs/tariff bill just to receive this late, completely unusable package.
When I asked Zen Organic to reimburse the tariff for their massive shipping failure, they flat-out refused. They told me to simply "dispose of" the formula, refused to issue a return label, and contradicted their own written policies. Now, customer service is completely ghosting my emails.
No parent should be forced to pay a $150+ penalty for a company's logistical disaster and near-expired product. They do not honor their written agreements and will leave you footing the bill for their mistakes. Just don't risk it even though it has a good review, you can be me. Save yourself the stress and shop elsewhere.
May 18, 2026
Unprompted review
Reply from Zen Organic Formula
We sincerely apologize for the frustration and inconvenience this experience has caused. As we have been discussing with you via email, after further review, we can confirm that your original order was fully refunded, and in addition, we also reshipped your complete order, which was successfully received. As previously agreed, the replacement shipment was provided without an upfront charge, with a discounted payment arrangement of 30% to apply afterward. At this time, because the agreed reshipment balance remains unpaid, we are unfortunately unable to process reimbursement for the tariff charges associated with the delayed original shipment. Once the reshipment payment has been completed, we would be happy to promptly process the tariff reimbursement as discussed. We understand how stressful shipping delays can be, especially for essential baby products, and we truly regret the inconvenience this situation has caused your family.
Fast shipping (ordered in March)
Fast shipping (ordered in March), product quality was excellent. All the prior reviews for shipping problems was during the tariff issues, I did not find that to be true for my order. Will order again!
March 10, 2026
Reply from Zen Organic Formula
Thank you so much for your kind feedback! We're delighted to hear that your order arrived quickly and that you were happy with the quality of the product. We truly appreciate you sharing your experience and are grateful for your trust in us. Thank you for your support and we look forward to serving you again in the future!
I am very satisfied with Zen Organic.
I live in Missouri, USA, and recently ordered HiPP Dutch Cow Stage 4 for the first time from Zen Organic. The delivery took less than a month, although the package was held in customs clearance in Minneapolis, Minnesota for about three weeks.
To be honest, since this was my first order from ZO, I was initially worried that it might not be trustworthy because I had always ordered from other companies before. However, ZO turned out to be a truly reliable company. Their responses were quick and professional, and all items arrived safely. A few tins were slightly dented, but nothing was damaged or broken, which is completely understandable considering the long international shipping process.
I will definitely order from ZO again in the future.
April 28, 2026
Reply from Zen Organic Formula
Thank you so much for sharing your experience and for trusting Zen Organic with your first order. We're delighted to hear your package arrived safely and that our team was able to provide quick and professional support throughout the process. We truly appreciate your patience with customs delays and your understanding regarding the minor dents during international shipping. Thank you again for your support and we look forward to serving your family again in the future!
Excellent customer service
Excellent customer service. My package was held by customs and fda for almost 2 weeks and every time I contacted customer support they were very helpful. I would advise to place orders 3 weeks before running out of formula for peace of mind.
March 31, 2026
Reply from Zen Organic Formula
Thank you so much for sharing your experience! We're glad our customer support team was able to assist you during the customs and FDA delay, and we truly appreciate your patience and understanding throughout the process. Thank you as well for sharing your helpful ordering tip with other families. We’re grateful for your trust and support!
Great customer service and got the goat…
Great customer service and got the goat milk on time
March 30, 2026
Reply from Zen Organic Formula
Thank you so much for your kind feedback! We're delighted to hear your goat milk formula arrived on time and that you had a great experience with our customer service team. We truly appreciate your support and look forward to serving your family again in the future!
definitely order from them again.
I ordered HiPP Goat Formula Stage 1 & 2 from Zen Organic Formula about two months ago. Some of the products were out of stock at the time, but their team kept me updated throughout the whole process and shipped everything as soon as it became available.
I really appreciated their honesty, communication, and efficiency. As a mom, it means a lot to buy from a company that is transparent and reliable, especially when it comes to baby formula. Overall, a very positive experience and I would definitely order from them again.
March 12, 2026
Reply from Zen Organic Formula
Thank you so much for sharing your experience! We truly appreciate your patience and understanding during the temporary stock delay, and we're so glad our team’s communication and updates helped make the process a positive one. Providing transparent, reliable service especially for families relying on formula is incredibly important to us. Thank you for your trust and support, and we look forward to serving your family again in the future!
I am very disappointed with Zen Organic…
I am very disappointed with Zen Organic Formula. I placed an order over 14 days ago and still have not received my item. The delay is completely unacceptable, especially when this is something as important as infant formula.
What is even more frustrating is the customer service. I asked to cancel and get a refund since I could not afford to wait this long and already had to purchase the formula from another source, but I was not helped at all.
I understand the website may offer slightly lower prices, but honestly this is my second child and I have ordered European formula from other companies before and never experienced such a low level of service.
I regret switching to this website just to save a few dollars. Instead, I went through a very stressful situation trying to ensure I could get the formula my baby needs. Now my baby is turning one in two weeks, and I no longer even need the order that was placed 14 days ago—but they still refuse to cancel or refund it.
Very disappointing experience overall.
May 11, 2026
Unprompted review
Reply from Zen Organic Formula
Hi Hoda,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and stress this experience has caused, especially when it comes to something as important as your baby’s formula.
We completely understand your disappointment regarding the delay. Unfortunately, your shipment experienced a customs hold, which is outside of our control. While we always strive to meet our estimated delivery times, customs processing can occasionally cause unexpected delays.
Please know that we have been doing everything possible to assist with the release of your package and have remained in communication regarding the shipment. Based on the latest tracking update, your order is currently marked as out for delivery tomorrow.
We truly regret that this experience did not meet your expectations and understand the inconvenience of needing to purchase formula elsewhere in the meantime. We appreciate your feedback, as it helps us continue improving both our communication and customer experience.
Kind regards,
Zen Organic Formula Customer Care
Everything perfect
Everything perfect! Customer service was great and when the formula arrived to customs they resolved the issue very fast.
The packaging and everything came in perfect conditions.
April 20, 2026
Reply from Zen Organic Formula
Hi Daniela,
Thank you so much for your wonderful review!
We’re thrilled to hear that everything arrived in perfect condition and that our customer service team was able to resolve the customs issue quickly for you. We know how important timely delivery is, especially for formula, so it means a lot to hear that you had a great experience.
We truly appreciate your trust and support and look forward to serving you again in the future!
Kind regards,
Zen Organic Formula Team
I’ve been using Zen Organic Formula for…
I’ve been using Zen Organic Formula for quite a while now, and I can honestly say they’ve been consistently reliable.
My first baby was on HiPP formula, and now my second baby is using it as well. Since having my second, I’ve been ordering through Zen Organic Formula, and every experience has been smooth. Shipping is timely, products always arrive in great condition, and I never have to worry about authenticity.
As a parent, having a trustworthy source for formula makes a huge difference, and this is one less thing I have to stress about. I’ll definitely continue ordering from them!
April 7, 2026
Reply from Zen Organic Formula
Hi Angela,
We’re truly grateful for your continued trust in us, especially for both of your little ones. It means a lot to hear that your experiences have been smooth and reliable, and that you feel confident in the quality and authenticity of our products.
We understand how important it is for parents to have one less thing to worry about, and we’re honored to be a part of your journey. Thank you again for your support and we look forward to continuing to serve you and your family!
Kind regards,
Zen Organic Formula Team
Their customer service is great
Their customer service is great. An actual person emails me back whenever I have an any issues!
April 16, 2026
Reply from Zen Organic Formula
Hi Joyce,
We’re really glad to hear that you’ve had a great experience with our customer service.
We truly appreciate your support and look forward to helping you again whenever you need us!
Kind regards,
Zen Organic Formula Team
Great product and great vendor
Great product and great vendor! We always get both baby’s formula from them and so far very happy!
April 7, 2026
Reply from Zen Organic Formula
Hi!
We’re thrilled to hear you’ve been happy with both the formula and our service. It means so much to us that you trust us for both of your babies’ formula needs. We truly appreciate your support and look forward to continuing to serve your family!
Best regards,
Zen Organic Formula Team
Reply from Zen Organic Formula
Hi Ardit,
We’re so glad to hear that you found our prices great and that your formula arrived on time. We truly appreciate your support and look forward to serving you again!
Kind regards,
Zen Organic Formula Team
I ordered from this retailer and extremely disappointed
I ordered from this retailer and experienced a significant shipping delay due to the package being held for clearance. I have ordered the same formula other retailers for 6 months, this has never happened with any other company. Despite that, I waited for over a week for the clearance delay to resolve even though I had to rush order another can from other retailer - paying a premium even though the delay was not my error. Zen organic formula only offered a paltry $15 discount off my next order.
When the order arrived, I discovered they sent me an incorrect formula that I can’t use due to my daughter’s allergy. I have been emailing them to resolve this and no response even though the box is untouched and I offered to ship it back the same day it finally delivered (in a damaged outer box nonetheless). Extremely disappointed and will never order from this retailer again - be prepared for delays and meaningless customer service messages that go nowhere.
April 15, 2026
Unprompted review
Reply from Zen Organic Formula
Hi Shireen,
Thank you for your review, and we sincerely apologize for the experience you’ve had.
We understand how frustrating the delay and overall situation must have been, especially given the urgency of your baby’s needs. We also apologize for the lack of timely response from our side, as this is not the level of service we aim to provide.
Upon review of your order, it appears that the incorrect item was originally selected. However, as a one-time exception and in consideration of your situation, we have arranged for the correct formula to be sent to you.
We truly regret the inconvenience this has caused and appreciate your patience while we worked to resolve the matter. Please know that we are taking your feedback seriously to improve both our communication and overall customer experience.
If there is anything further we can assist you with, please don’t hesitate to let us know.
Kind regards,
Zen Organic Formula Team
Ysabel was especially helpful and…
Ysabel was especially helpful and patient—they took the time to answer all my questions, even when we ran into a custom issue with FedEx. They guided me through everything and made the process much less stressful. Overall, I’m very satisfied and would definitely order from them again.
March 25, 2026
Reply from Zen Organic Formula
Hi Amy,
Thank you so much for your kind words!
We’re thrilled to hear that we were able to assist you and make the process smoother, especially when navigating the customs issue with FedEx. Providing patient and helpful support is very important to us, and we’re so glad it made a difference in your experience.
We truly appreciate your trust and look forward to serving you again in the future!
Kind regards,
Zen Organic Formula Team
fast shipping
fast shipping, all products arrived in great condition and their prices were very competitive
February 23, 2026
Reply from Zen Organic Formula
Hi Madalyn,
Thank you so much for your kind review! We’re delighted to hear that your order arrived quickly and in great condition, and that you found our prices competitive. We truly appreciate your support and look forward to serving you again!
Kind regards,
Zen Organic Formula Team
Reply from Zen Organic Formula
Hi Amber,
Thank you for your review! We’re so glad to hear everything has been very good so far 😊
Kind regards,
Zen Organic Formula Team
Reply from Zen Organic Formula
Thank you for your feedback! We're glad to hear you were happy with the fast delivery. We appreciate your support and look forward to serving you again!
Great product and quick delivery in US
They were prompt in product fulfillment and the exact product was sent. The pricing was fair as well.
July 25, 2025
Reply from Zen Organic Formula
Thank you for your kind feedback! We're glad to hear that you were satisfied with our prompt fulfillment, accurate delivery, and fair pricing. We truly appreciate your support and look forward to serving you again in the future.
Recommend 100%
My experience with Zen Organic was very positive. The order arrived before the expected date and we appreciated it a lot, since we were running low on formula. Happy with the service and the product.
February 24, 2026
Reply from Zen Organic Formula
Thank you so much for sharing your experience! We're delighted to hear that your order arrived ahead of schedule, especially when you needed it most. It means a lot to us that you’re happy with both the service and the product. We truly appreciate your support and look forward to continuing to serve you and your family.
BEST FORMULA!!!
I never once was worried feeding my baby this formula, this year there were so many formula recalls in the US but never was HIPP recalled! My baby is happy and healthy and strong and I am so grateful for Zen Organic for delivering it to me!
February 28, 2026
Unprompted review
Reply from Zen Organic Formula
Thank you so much for your thoughtful review! We’re truly grateful for your trust and so happy to hear that your baby is healthy, happy, and thriving on HiPP. Providing families with reliable products and dependable delivery means everything to us, and we appreciate you choosing Zen Organic Formula to support your little one’s nutrition.
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