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Zens Reviews 502

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently highlight the promptness of the delivery service, with many noting that their orders arrived quickly and in excellent condition. People are also very satisfied with the products, often describing them as well-designed, high-quality, and effective, with many appreciating their aesthetic appeal and functionality. However, some customers experienced issues with product quality, reporting defects such as non-working ports, loud noises during charging, or weak magnets. A few other people also felt that customer service was not always helpful, particularly when dealing with product malfunctions or delivery problems.

What people talk about most

Product

Users describe ambiguous interactions with product. Many consumers express satisfaction, praising the sleek... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praise the sleek design, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping times, some... See more

User experience

Reviewers mention ambiguous feedback about user experience. While many praise the sleek design, excellent... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the exceptional, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So it appears that I got them out of the box product that was bad which is out of anybody’s control. I’m just a little disappointed that some of the back-and-forth through email took almost a week. B... See more

Company replied

Rated 4 out of 5 stars

I appreciated the fast response whenever I had queries on email. The ordering was easy, and delivery was relatively fast. The only thing I was concerned about was when I received the package, the pr... See more

Company replied

Rated 4 out of 5 stars

The chosen delivery company DPD delivered the goods to a wrong address. This is clearly traceable in the delivery proof. Zens company started investigation with the delivery company. The good cust... See more

Company replied

Rated 4 out of 5 stars

The order and delivery service was excellent. So is the product. However, nowhere in the process is it indicated that FedEx will come after you later for tariffs.

Company replied


Company details

About Zens

Written by the company

We are innovators. Inspirers. Pioneers. We’ve been pushing the boundaries of wireless charging since 2011. We are dedicated, passionate specialists who believe in the power of wireless. Our mission is to empower everyone to connect & charge easily and everywhere. With wireless charging from Zens, you can experience ultimate freedom. At home, at the office and on the go.

Located at the High Tech Campus in Eindhoven, The Netherlands, home to some of the world’s most trusted technology experts, thinkers, doers and collaborating minds, Zens’ range of innovative wireless chargers is packed with cutting-edge technology. Designed for both consumers and businesses, Zens empowers people to improve the way they work and live.

Zens – Empowering Freedom.

Zens.tech

Zenswirelesscharging

Zens_wireless

ZensWirelessCharging

Zens

Our shipping promise

Shipped within 24 hours

Free EU-shipping and worldwide on orders over $75

Contact info

4.2

Great

TrustScore 4 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very satisfied

Quick delivery and the 3 in 1 magsafe wireless charger fully met my expectations

January 5, 2024
Zens logo

Reply from Zens

Thanks fot the 5-star review!

Rated 5 out of 5 stars

Decent price/quality

Decent price/quality. Fast and safe shipment. Product works fine as long as I use the Apple recharge/loading dock.

December 14, 2023
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Reply from Zens

Bedankt voor de positieve review!

Rated 1 out of 5 stars

Its now December and I haven't been…

Its now December and I haven't been reimbursed for returning a faulty product like the company promised. When I contacted its would fall on deaf ears and they have not been back in touch. I have given up on trying to get my money back but advise everyone to avoid this company and to me its unethical to promise something and then blankly ignore or avoid a customer.

May 31, 2023
Unprompted review
Zens logo

Reply from Zens

Hi Lorraine, Thank you for your feedback. Can you please share your order-id via info@zens.tech so we can look into this? Normally refunds will be given within 7 days after we receive the returned package. We are sorry for the inconvenience.

Rated 5 out of 5 stars

Great Shipping!

Very user friendly site. I received a delay notice about shipping but it still arrived in a timely manner though shipping overseas. And the charging station is working fabulously thus far.

December 6, 2023
Rated 1 out of 5 stars

Item Not Delivered, No Response

I ordered a series of chargers which have not been delivered. It took Zens longer than stated to ship. Since then the items have been in a delayed status, with the courier saying the issue is with Zens.

Whilst I appreciate shipping challenges in Nov and Dec, I’ve had no response from Zens. I’ve tried help tickets, online customer service, and multiple emails to no avail.

I’ve opened a fraud case with my bank. Avoid.

November 27, 2023
Zens logo

Reply from Zens

Hi, Thank you for your feedback. Can you please share your order-id via info@zens.tech so we can look into this?

Rated 5 out of 5 stars

Fast shipment and good support

Fast shipment of my order.
Needed to contact the support to clarify a question about the USB port and there was some sticky substance on the power supply.
Got my question answered and a new power supply.

November 27, 2023
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Reply from Zens

Thanks for your positive review.

Rated 5 out of 5 stars

Thank you Zens

Thank you Zens ! Fast reliably delivery and great product ..plus wonderfull gift !

November 27, 2023
Zens logo

Reply from Zens

Thanks for your positibe review

Rated 3 out of 5 stars

4 in 1? More like 2 in 1…

I bought this charger to help declutter my desk and simplify charging experience. The iPhone and watch charger is working fine, but not so much for the order 2 chargers. The base or Qi charger is rated to charge up to 3mm thick case, but from my experience it’s more like less than 2mm to none. Tried charging my AirPods, it was having a hard time charging with a 2mm~ case. The 4th port(type c) is rated to charge an iPad mini(latest gen), cant even charge it. Heck my iPhone 15 pro has higher power requirements. Just to verify that there is no lack of power coming from the wall, I used - combo of power from the wall. Used the provided cable and charger from the box, doesn’t work. Then used a higher power rated cable and charger, still doesn’t work. Lastly verified charging methods by doing one device at a time, which did not work.

November 24, 2023
Zens logo

Reply from Zens

Hi Tristan, Thank you for your feedback. Can you please share your complaint via https://zens.tech/support/ so we can look into this?

Rated 5 out of 5 stars

So far a great product

So far a great product ! Does as advertised. Being able to set this unit up to what best suits your needs is wonderful.

November 24, 2023
Zens logo

Reply from Zens

Thanks for your positibe review

Rated 4 out of 5 stars

Positive review and a possible improvement

Really like the large 4 in 1 with the iPad slot and it’s design, it works really well for the time I have had it. The material of metal and reliableness of the wireless chargers along with charing my device is really nice. Coming for cheap charging station to this pricey one, I was a bit unsure but I feel like for the long run this would will be better. I would like the watch charger to be with the iphone stand on that higher elevation point instead of on the base as because of the watch band and its proximity to the airpod charger next to it makes it’s feel cramped. It being in a high stand along with the phone would look both aesthetically pleasing but also make it feel more spacious on the bottom for the AirPods. I really like the iPad and its pencil place, that is really nice especially for the pencil. It gives the base a purpose apart from being to house the internals. That pencil slot and AirPods spot is allocated nicely giving that base a purpose however the only thing that makes it’s feel cramped is that spot of Apple Watch charger.

November 23, 2023

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