Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. #1 of 3 best companies in Business Insurance Company
  2. #1 of 2 best companies in Commercial Insurance Company
  3. #1 of 5 best companies in Insurance Broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

The website is good but not very good

The website is good but not very good. It is better if it provides us with options to move backwards and forwards, save it and leave, resume it later.

February 13, 2026
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Reply from Zensurance

Thank you for your feedback and for choosing Zensurance, Yuan!

Rated 5 out of 5 stars

Kevin was incredibly helpful

Kevin was incredibly helpful, knowledgable and detailed in answering my questions and proactive in processing my policy.

He was able to help me save over $100 from my previous quote while insuring all my services were covered and needs were met.

It was a great experience - highly recommend!

February 20, 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Simple and clear

Alex Currie was professional and patient with me until everything was in line to purchase the policy. The process was simple and clear.

February 20, 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Alex Currie is awesome!

Alex Currie helped me with my insurance needs, and all I can say is Alex is awesome! He took time to listen and do his absolute best in assisting me getting the most value. Thank you very much!

February 20, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Oleksandr!

Rated 5 out of 5 stars

Eva was very helpful

Eva was very helpful , communicative and available to answer any concerns/questions I had. She was thorough and put me at ease with purchasing the right insurance for my small business.

February 20, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Sofia!

Rated 4 out of 5 stars

Mostly efficient except one moment…

Mostly efficient except one moment where the guy signed MY signature for me on a document, and spelled my last name wrong. When I asked him about it, he said it didn't matter anyway. I guess it didn't in the end, because it wasn't a document we ended up using?

February 12, 2026
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Reply from Zensurance

Hello Tania. Thank you for your sharing your feedback with us! We regret the confusion regarding the signature on your initial document and wanted to clarify the signature we first received was indeed yours. Our team worked with you to obtain a revised signature for your application and ensured all details were finalized accurately.

If there’s anything we can do to assist in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Pleasantly Surprised :)

Kathleen helped me find the right policy for my business at its current stage and made the process simple and FAST when others dragged their feet.

Thanks for the help.

February 17, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Ryan!

Rated 5 out of 5 stars

Quick and painless experience

Quick and painless experience. Alex Currie was of great help. I very much appreciated the quick response.

February 19, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Aislinn!

Rated 5 out of 5 stars

I just wanted to take a moment to thank… Navindra Maharaj

I just wanted to take a moment to thank you for all your help. Your guidance and expertise made the process so much smoother, and I really appreciate the time and effort you put in to ensure everything was handled properly.

It’s been a pleasure working with you, and I look forward to continuing our collaboration in the future.

February 19, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Swetha!

Rated 5 out of 5 stars

New Insurance quote

Kevin was wonderful ! Answered all my questions and concerns. Most efficient process. Was handled quickly without feeling rushed.

February 19, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jennifer!

Rated 5 out of 5 stars

Kamil was very professional and…

Kamil was very professional and personable. Ironically, they called in the perfect timing to answer my questions!

February 18, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Amanda!

Rated 5 out of 5 stars

Exceptional service and real peace of mind for my business

I looked for insurance through several traditional brokers, and it was a long and disappointing experience. When I had questions or concerns about the policy wording, I often felt dismissed rather than properly supported.

I also tried a few online services, but it was impossible to speak with an actual human, and I never received clear answers to my questions. Given my specific business case, this made the process even more frustrating.

With Zensurance, I had the opposite experience. My advisor, Kurt McLaws, took the time to fully understand my business needs, answer all my questions, and ensure that I had coverage properly tailored to my situation.

Everything was very transparent, without any confusing or questionable wording, and without the usual friction of the insurance process.

Thank you for everything, Kurt!

February 11, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Benoit!

Rated 5 out of 5 stars

Eva was amazing

Eva was amazing! Her prompt customer service and Over and above communication made my experience with Zensurance so pleasant, I highly recommend them!

February 17, 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Jacintha bent helped me with all the…

Jacintha bent helped me with all the questions I had! She was extremely patient, clear + helped me find a package that worked for me financially. Couldn’t be happier with this service!! Thank you

February 17, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Brittany!

Rated 5 out of 5 stars

highly recommended

Hi,
I was a returning client to Zensurance and I had a great experience. The entire team was professional but I would like to thank Jacintha for their exceptional support. Her support made the entire process smooth and stress free.

February 12, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Anjana!

Rated 5 out of 5 stars

Alex walked me through some insurance…

Alex walked me through some insurance subtleties that were helpful to understand, and got a quote out that was 15% lower than the next comparable quote, but with much higher coverage values.

February 12, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, James!

Rated 5 out of 5 stars

5 stars for 3 reasons

Giving Zensurance this rating for 3 reasons.
(1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence.
(2) They're fast! Abdool reached out to me within minutes of submitting my quote. From start to finish, I was insured in under 24 hrs.
(3) No selling or swindling! Abdool was informed, transparent, and asked the right questions. He made sure I was only getting what I absolutely needed, and at a fair rate.

They made a stressful situation so much easier for me, and that's worth all the stars in the universe.

February 11, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Lucia!

Rated 5 out of 5 stars

Super helpful

Super helpful! Such a quick and easy process

February 11, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Camille!

Rated 5 out of 5 stars

Awesome process

Awesome process. Alex was amazing and very knowledgeable. I look forward to working with him as I grow the business and ensure we are covered appropriately.

February 11, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Hashaam!

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