It was a little delayed, but when received, it is a great product and good value.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Zephyr Sail Shades are perfect for providing you with the optimal protection from the sun's harmful UV rays, as well as the rain, allowing you to enjoy the outdoors and relax outside in comfort in any weather conditions. Create an architectural statement with one of Zephyr’s Sail Shade solutions. Stylish, durable and great quality, our Sail Shades instantly extend your living space: we've got a range of quality materials to suit your budget, and a wide variety of shapes, colours and sizes for you to easily create the desired look.
Contact info
25 Albury Close, RG30 1BD, Reading, United Kingdom
- 0118 469 3034
- cs@tulipy.co.uk
- zephyrsailshades.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website and dispatched…
Easy to use website and dispatched really quickly. Haven't set it up yet but looking forward to relaxing days under the sail.
We received our sail very quickly
We received our sail very quickly. It was well wrapped. We are very happy with the quality of the sail and would heartily recommend them !
The sails unfortunately did meet my…
The sails unfortunately did meet my expectations, not rigid enough in the centre of the sail and pose a water pooling issue meaning that they can’t be left up for extended periods. Will be returning both items 😮💨😢
Non Delivery
They tried to send a parcel with DHL. for some reason they did not deliver. I phoned they tried again. They said they would send again with a different courier..
but instead I received an email that i have been refunded. (Amazon manages to deliver)
21/7/2025 -14/8/2025
Sun shade.
It was a little delayed, but when received, it is a great product and good value.
Fantastic product - delighted with the sail
Fantastic product; really pleased with the quality. Fast and efficient service
Truly pleased with the way it fits the…
Truly pleased with the way it fits the frame I designed & had built for lifting me in and out of the hot tub. It gives perfect sun shade for the whole tub.
The shade arrived in an old
The shade arrived in an old, perished storage bag. Zip broken and plastic front split. Not a good start! I’m hoping the product itself will be more impressive.
Some issues but Well made and promptly…
Some issues but Well made and promptly delivered but the square was not 3m squared!
Really flexible and helpful
Really flexible and helpful. Rapid delivery. Good quality product.
Arrived promptly and looks to be of…
Arrived promptly and looks to be of good quality and well made. As yet it has not been installed on the pergola.
An ideal pergola sun shade.
Ordered a 2 metre square sail to use as a shade on our pergola. It does the job perfectly. We're really impressed by the quality for the price. Recommended.
Great quality product
Great quality product, easy to order, true to size.
Terrible customer service - two weeks still no shade
Purchased two premium shades for the garden on two separate orders, when they arrived it was clear that they were completely different colours. (Note order confirmations confirm both were ordered the same) Sent an email but received no response so tried to call the office, the system puts you on hold but then keeps cutting off after 7 minutes.
When I finally received an email responses they asked what resolution I would like and offered a replacement. I'm now a another week on and still haven't received any further communication or a replacement. It's disappointing as the the shade seems ok but they clearly don't care about their customers.
Was not disappointed
This is to cover over a raised pond in the garden. The quality is very good and it came with all the parts to attach. Would definitely recommend buying this for that little bit extra money. Delivery was very quick.
It can be used anywhere in the garden, we bought it for our new pond to stop the birds getting the fish.
Excellent Product - Simple to install
We ordered a 4m x 3m sail to cover part of our decking. The order process was easy and the sail arrived promptly. The installation process was simple and the sail was up in less than an hour.
We noticed that the Guardian newspaper put this as the top sun sail in one of its reviews shortly after we installed our sail.
Great product and should last a long time.
Outstanding value.
This Company has the best value for money sails I can find. Great quality and super quick delivery.
Using ratchet ropes I can fix and tension it, with no wrinkles, in under 5 minutes. Highly recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








