Zephyr Sail Shades Reviews 

134
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the product's quality, describing items as well-made, sturdy, and durable, often exceeding expectations. Many people appreciate the good value and the effectiveness of the products in providing shade and protection, even during harsh weather. Reviewers also frequently highlight the fast and efficient delivery, with some receiving their orders very quickly and promptly. However, some customers also noted issues with delivery, including delayed, lost, or incorrect items, and problems with the packaging. A few other people also felt that the product did not meet their expectations regarding rigidity or color consistency, leading to pooling issues or mismatched items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and value.... See more

Quality

Customers consistently note positive experiences with quality, praising products for being well-manufactured,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant issues. Reviewers... See more

Order

People report ambiguous experiences with their orders, with some customers experiencing significant delays... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sail and associated accessories are of a very good quality. We bought this to cover a courtyard area and it kept it dry during pretty heavy rain, so we are very impressed. We received the item v... See more

Rated 5 out of 5 stars

Wanted a sunshade for our garden so ordered the rectangle sail from Zephyr which arrived within 2 days. Everything was there, packed in an easy carry bag with instructions which are easy to follow.... See more

Rated 5 out of 5 stars

We ordered a 4m x 3m sail to cover part of our decking. The order process was easy and the sail arrived promptly. The installation process was simple and the sail was up in less than an hour. We not... See more


Company details

  1. Garden

Written by the company

Zephyr Sail Shades are perfect for providing you with the optimal protection from the sun's harmful UV rays, as well as the rain, allowing you to enjoy the outdoors and relax outside in comfort in any weather conditions. Create an architectural statement with one of Zephyr’s Sail Shade solutions. Stylish, durable and great quality, our Sail Shades instantly extend your living space: we've got a range of quality materials to suit your budget, and a wide variety of shapes, colours and sizes for you to easily create the desired look.


Contact info

3.8

Great

TrustScore 4 out of 5

134 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(134)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Non Delivery

They tried to send a parcel with DHL. for some reason they did not deliver. I phoned they tried again. They said they would send again with a different courier..
but instead I received an email that i have been refunded. (Amazon manages to deliver)
21/7/2025 -14/8/2025

July 30, 2025
Rated 1 out of 5 stars

Terrible customer service - two weeks still no shade

Purchased two premium shades for the garden on two separate orders, when they arrived it was clear that they were completely different colours. (Note order confirmations confirm both were ordered the same) Sent an email but received no response so tried to call the office, the system puts you on hold but then keeps cutting off after 7 minutes.
When I finally received an email responses they asked what resolution I would like and offered a replacement. I'm now a another week on and still haven't received any further communication or a replacement. It's disappointing as the the shade seems ok but they clearly don't care about their customers.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Was not disappointed

This is to cover over a raised pond in the garden. The quality is very good and it came with all the parts to attach. Would definitely recommend buying this for that little bit extra money. Delivery was very quick.
It can be used anywhere in the garden, we bought it for our new pond to stop the birds getting the fish.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product - Simple to install

We ordered a 4m x 3m sail to cover part of our decking. The order process was easy and the sail arrived promptly. The installation process was simple and the sail was up in less than an hour.
We noticed that the Guardian newspaper put this as the top sun sail in one of its reviews shortly after we installed our sail.
Great product and should last a long time.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding value.

This Company has the best value for money sails I can find. Great quality and super quick delivery.
Using ratchet ropes I can fix and tension it, with no wrinkles, in under 5 minutes. Highly recommended.

July 2, 2025
Unprompted review

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