Heard about ZeroWater via Square Mile Coffee Roasters, unfortunately they can’t stock ZeroWater products any more and so. I had to use their EU website instead. However zerwater were very efficient... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product itself is fine. The delivery however isn’t. There was a slight delay, which is ok. However, after that the delivery company sent email notifications twice saying the recipient wasn’t home... See more
I had an issue with an older ZeroWater pitcher, and although it took some back and forth, the support team went beyond what they were obliged to do and resolved the problem very generously. I really a... See more
As a whole experience, it was good. But while ordering, it wasnt smooth. I have to go through some errors. Hopefully you will rectify this moving forward. The filters and the discount option is very g... See more
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The filter arrived damaged because they…
The filter arrived damaged because they put a single filter in a double filter box with no padding and it's been a week and I still haven't received my replacement filter
July 31, 2026
Reply from Zerowaterfilter
Good morning,
Thank you for your feedback.
As already explained in our previous email correspondence, unfortunately we did not receive your earlier email. As soon as we became aware of the situation, we took immediate action and sent the item to you.
We apologise for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Works exactly as promised BUT
The filter is very effective 5/5 for the filter quality.
The only problem I see is that I can only insert one liter of water at a time and need to wait for it to finish filtering before I can insert the next / pour water into glasses because the water that's not yet filtered would flow out.
August 9, 2026
Good filter
As it says, filters out enough to already make water much better.
Not the best with all the filters in it, but thats why its not expensive.
June 29, 2026
One of my filters was broken and I…
One of my filters was broken and I haven’t had a reply when I emailed you about this!
July 6, 2026
Reply from Zerowaterfilter
Good morning,
That is strange, as I did reply to you on 9 August.
Could you please check your inbox as well as your spam/junk folder to see whether my email may have ended up there?
It is therefore unfortunate to see that you have given us this review, as we did respond to your message and tried to assist you.
Kind regards,
Save yourself.
The team here make returning a product extremely time consuming and difficult. If it isn't AI responding then it is an act of playing stupid in order to loop you round and round until you give up trying to get your money back. Very, very poor service and to be avoided.
In regards to the response below, my comment above is regarding the effort to even get zero water to issue a return in the first instance. It took many attempts and days of frustrating emails to be acknowledged that the filter was ok to return per the instructions on the website to get the green light before sending. Perhaps you should adhere to your website also.
July 24, 2026
Reply from Zerowaterfilter
Good morning,
We are sorry to read your message.
Our return processing procedure takes up to 14 days, and this is clearly stated on our website. On 5 August, I also contacted you to ask whether there was anything we could do to resolve the situation, but unfortunately we did not receive a response from you.
You received your refund yesterday, as we were only able to process your return this week. This was still within our stated 14-day processing period.
For this reason, everything has been handled in accordance with our normal return procedure.
Should you have any further questions, please do not hesitate to contact us.
Kind regards,
Reply from Zerowaterfilter
Dear Customer,
Unfortunately, the incorrect address was provided when the order was placed. We have sent you several emails regarding this matter, but unfortunately we have not received a response.
For this reason, we do not agree with your assessment of the situation and will discuss your review internally.
Should you have any further questions or wish to discuss the matter with us, please do not hesitate to contact us.
Kind regards,
Great that the tapwater is being…
Great that the tapwater is being filtered!
After the filtered water measures 06 you should change it. It tastes weird then too.
July 8, 2026
I used to buy the fillers from a local…
I used to buy the fillers from a local shop but now I have to order on line witch is more expensive .
Good product good quality dose what it says on the box
July 19, 2026
Have been buying these for some years…
Have been buying these for some years now and always give it 10 out of 10
July 19, 2026
love it
love it
buuut yo need to specify well how does the ppm meter works xD, took me like 15 mins to see ithas a cap. or at least to know which way to use :v
July 6, 2026
The speed of delivery… great
The speed of delivery… great! But I’m Dutch… so the price could be lower..😉
July 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.