Heard about ZeroWater via Square Mile Coffee Roasters, unfortunately they can’t stock ZeroWater products any more and so. I had to use their EU website instead. However zerwater were very efficient... See more
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The product itself is fine. The delivery however isn’t. There was a slight delay, which is ok. However, after that the delivery company sent email notifications twice saying the recipient wasn’t home... See more
I had an issue with an older ZeroWater pitcher, and although it took some back and forth, the support team went beyond what they were obliged to do and resolved the problem very generously. I really a... See more
As a whole experience, it was good. But while ordering, it wasnt smooth. I have to go through some errors. Hopefully you will rectify this moving forward. The filters and the discount option is very g... See more
4.3
Excellent
5K reviews
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Waste of money, filter lasted 4 days
Am based in UK, the filter has lasted 4 days, now the water tastes Citrus and the measure is over 006 (This filter was meant to last 50-95 liters and it has not done nearly that. Not able to replace filters every 5 days. Now I need to pay for the cost to send it back to the Netherlands, will cost more than the refund. Rip-off, don't waste your money. Will be throwing it away.
July 7, 2026
Unprompted review
Reply from Zerowaterfilter
Good afternoon,
I have just seen your email come in as well.
Unfortunately, you have not yet given us the opportunity to resolve this for you, which we are of course sorry to hear. Based on the information provided, it is likely that there may be a defect in the ionisation layer, and in that case the filter would, of course, have been replaced or refunded.
However, as you would prefer to return everything, you are welcome to send the products back to our warehouse in the UK. The return procedure and return address are clearly stated on our website.
Should you have any further questions, please do not hesitate to contact us.
Kind regards,
They really do clean the water
They really do clean the water. They clean it, and once you gradually get used to the taste, you also end up drinking more water because you are sure that the water is clean.
June 25, 2026
Fast service
June 25, 2026
Situation ongoing Monday morning…
Situation ongoing Monday morning looking for a refund, well see how the
Horrific customer service goes after a weeks long email saga...
June 25, 2026
Reply from Zerowaterfilter
I understand that your issue has now been resolved.
Is there anything else we can assist you with at this time?
Great water, but filters won't last long for my area
Unfortunately, the first filter has lasted about two weeks which means that my tap water is very heavy on them. So the water is clean and great, but may need to find another filter option due to my area :)
June 22, 2026
Replacement of a faulty meter
June 9, 2026
Thank you great service
June 8, 2026
Unfortunately the box was open and…
Unfortunately the box was open and bashed, I’m hopeful the products will be ok when I need to use them. Perhaps heavier packaging would be better.
June 17, 2026
Great quality
June 15, 2026
Excellent
Excellent, I've been using it for a year and the water is perfect. I highly recommend it.
June 8, 2026
Excellent fast delivery
Excellent fast delivery, great tasting water filters. Highly recommended.
June 11, 2026
fast shipping !!
May 29, 2026
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