Zerowaterfilter Reviews 

I am very disappointed with my purchase. I ordered a water pitcher with three filters. The first filter was fine because it had a plastic cover. The other two filters, however, only had a black plastic film that cannot be removed cleanly and completely. As a result, the filters cannot be screwed on properly, so unfiltered water flows into the pitcher.
I also bought the product for sustainability reasons. I was promised that I could send the old filters back to be recycled. When I contacted customer service yesterday, I found out that they no longer send out return envelopes. This means the old filters simply have to be thrown away with the regular trash—which is not sustainable at all.
I am truly disappointed.

Amazing product totally unmatched by competitors for what it does so simply. The uk branch has closed down but European branch is just as good as the UK one was.
I mistakenly got an order that was 2 cartridges short, I contacted them and they promptly posted the remainder without problems. Very smooth and professional. I hope they stick around forever because I really appreciate their product and service 🙏🏼

I contacted customer service regarding a defective filter, but I never received a response. Based on my experience, it appears that customer support is either unresponsive or nonexistent. This lack of after-sales service is very disappointing and makes it difficult to recommend this company.

Was delivered at a service point without ever trying to deliver it to the address first. While still having to pay the full price that you pay for sending it directly at home. Closing times of the shop made it impossible to pick up as well.
Cheap tactics like this made me not trust this company anymore.

All went very smoothly with no issues, good price and great product, very happy with Zerowater...

Easy to use. Great taste.

Great product I love it

Terrible customer service. Not helpful at all at returning the filters.

My order was shipped and delivered to Ireland so fast. I knew it was a good product as we have one at work. Absolutely brilliant having it at home, finally stop having a sea of bottles to recycle every week, many thanks and highly, highly recommend

Fast delivery; great product; great customer service

Sadly the product didn't live up to my expectations at all due to the following:
- Brand new filter included with the pitcher produced sour tasting water, even after multiple refills. Tester measured 000 from our 242 tap water.
- Pitcher is not in fact 10 cups when including the filter. One fill is about 800mls, meaning we need more than 2 fills to fill out sodastream bottles. Not as advertised, and was not disclosed anywhere.

Due to the sour filter and the pitcher volume I will be requesting a refund.
Only 2* because the delivery was quick and easy.

I really like the product and the overall idea but there are several points of improvement:

1- For places where the tap water comes with a pretty bad quality, the filter lasts only 1 week. That's too high filter consumption and discard.

2- Why are the filters made of plastic and packed in plastic?? Non eco friendly that's a pity

3- What do you do with used filters? At the end it's a lot of plastic to the trash, because I've tracked the return bag in your website and it's always out of stock since months ago

No complain, get right order, good delivere time.

Unfortunately the filter has lasted less than a week after which the water has developed a very bad sour taste. Tried another filter I have had for a few months and had exactly the same experience

everything was perfect! (delivery, the product itself and so on)
there's only one little thing: before using zerowater i did not know that the water is so clean after filtering that it appears to taste bitter. so i did a little research and found out: letting the water "breath" and adding a bit good salt will help. you should give customers a little hint on that 😊 and if you did and i was too blind too read it i'm sorry!😅

The filters work really great, but the measurements of the jugs are misleading. The 2.4 liter jug doesn’t even hold 2 liters of water because the filter takes up so much space. It would be better to label them with their actual usable size.

Delivery was on time and left in safe space.

I have been using ZeroWater for a couple of years now.
Good design. Easy to use.
I jumped onboard partly because of their filtering claims and partly because of their recycling initiative. Send 10 used filters back, receive a discount on the next order.
Sending 10 back costs 9 euros. Discount is only 5 euros. Unless you can bring the used filters to the designated recycling location yourself, you are going to lose money.
NL has environment parks everywhere. We should be able to deposit them there and receive the discount. If ZeroWater is really serious that is.
Having the taste degrade after X liters may be legit, or a sign of the times. Inferior product that needs frequent replacement. Having only one company create filters for the jugs locks consumers into their ecosystem.
Quality claims are based on US 3rd party (NSF + IAPPO) verification, which may be fine. Regulatory bodies in the US, like the EPA, are pressured by industry lobbyist and have been gutted recently. They do not have CE EN 17093 certification.
These 3 factors make me seriously doubt ZeroWater.

I will be shopping around for a more trustworthy company with multiple, more credible 3rd party certifications.

I ordered a big pack of zero water refill filters 4 of them were damaged and emailed the company to tell them as I don’t want to use them if they have been tampered with or damaged. I did not hear back,
Poor poor Customer care sadly. They are not cheap and feel fleeced!