ZET solutions Reviews 21

This issue has been ongoing since December, and I still have not received my refund.

After I initially posted a review, the company contacted me with a proposed solution. Based on that, I updated my review in good faith. Unfortunately, those promises were not kept.

Since then, it has been a cycle of delays, excuses, and missed deadlines. Each time I’m told the issue will be resolved “this week,” but nothing happens. There is no follow-through, no transparency, and no accountability.

This has been a frustrating and time-consuming experience. Based on my experience, I cannot recommend doing business with this company.

If you are considering working with them, be cautious. If you already have an active subscription, I would strongly advise reviewing it carefully and considering cancellation.

Very disappointing overall.

They renew your subscriptions without any notification. If you don't pay attention, you're on the hook for another 3 years. Even if you don't use it, or have left the organization you need it for. Very inflexible, greedy people.
Stay away from these folks. There are better alternatives. I warn you, stay away!!!!

Been a paying customer for 6 years, yet never actually needed to use their services. As a result, the subscription faded into the background.

This month I unexpectedly received an invoice for an automatic 3-year renewal, without any prior notification or reminder. I was therefore unaware that the contract would be extended.

When I contacted them to cancel, there was zero flexibility or willingness to look for a reasonable solution. The response was purely focused on enforcing the contract and short-term revenue, rather than customer satisfaction or long-term relationships.

Very disappointing experience after so many years as a customer.