Zeus Cloud® Reviews 42

Worst hosting experience ever, they never responded to support tickets. they have a good portfolio website to catch visitors. but after payment, no one will know where I have to go. 3rd day has passed my order is still in a pending state. when I open up a ticket they never respond. really the worst ever. new users, please don't be fooled by the website when they have nothing to respond to or nothing to give you.

Hosting is OK - some features lacking, and support is terrible.
Right now my whole reseller server has been down for over 12 hours, so all my customer sites are down, and i can't get any reply from support - email or phone or tickets!
Ok, so got the message now about the DDOS attack, and i appreciate that they are trying to rectify it ;-)
Could still do with faster responses to support enquiries and the phone needs to be answerable.

**** and now...still waiting for further replies to my ticket from 2 hours ago?
All i asked for is a backup of my accounts so i can restore the mission-critical ones to a temporary server!
Come on guys - a little support here would be good! :-(

Great service, great company. Have been a customer of Zeus Cloud now for many years and I've always been very happy with the service and systems in place.

I have been using Zeus Cloud as my web hosting provider for the past few months, and my experience with them has been nothing short of stellar. The exceptional services, reliable infrastructure, and top-notch customer support have consistently exceeded my expectations. I wholeheartedly recommend them to anyone in search of a reliable and efficient web hosting provider.

I had an issue with some software that I'd installed and due to an update from a 3rd party software company failing it caused some files to be corrupted/deleted.

Through their incredible support, Mark and the team were able to get a backup of the site restored and I am extremely grateful for all their hard work and attention to detail.

They continue to be the best.

I Recently Start Using Zeus Cloud.
My Experience Its Good, Super Fast, Cheap Rate.
Thanks, Zeuscloud.co.uk Team

This company used to be called UKBSS. Recently they changed to Zeus Cloud. I was hoping that this would see a change in management and attitude towards customers. Unfortunately not. I purchased their cPanel reseller start-up package which has unlimited storage, bandwidth, ftp, domains etc. Unfortunately this company is run by a person that looks to be just out of nappies because as soon as I had to raise a ticket to request that I get my unlimited data/quota etc. and chased after 20 minutes due to me not being able to create accounts, i had a 'lovely' response from their CEO - Mark Grindey. It goes a like this:

ME: I need this sorted immediately as i cannot create accounts without a package and i cant create a package because you keep disabling them!!! If you don't sort it right now it will have to cancel and get my money back
------------------------
MG: Im sorry, a 20 min response is not good enough for you, If you're not happy thats ok. We will refund it.

I'm not sure why you came back if you are not happy. Cant please everyone can you?

You'd find that you changed your root account package and did not set your limits so I'm sorry you are not sure how hosting works.

This is user error and not hosting :)

I was in the middle of responding when the CEO of this horrid company decided to action my request which was appreciated but he went to the extreme of banning my IP address from accessing their portal, i assume in order to prevent me from tearing him a new a*** hole over it. So if you read this Mark, heed my warning - Don't you ever attempt to call me a user and point the blame at my when your systems are not fit for purpose! you a NOT CEO material in my opinion and I feel sorry for those working for you as I can only guess that its a terrible working environment.

This company is not customer focused, they think they are the mutts nuts but in reality they need to grow up!

The best hosting service you'll ever come across, they have award winning support and the most reliable services and support, there is no need to doubt Zeus Cloud because from the bottom of my heart, I´ve never had issues with the services neither with the support. They treat you with respect and gives you a warm welcome to their lovely services, their dashboard is really user friendly, you're able to find anything you need easy and simple. Trust me, you won't regret being a customer with Zeus Cloud and you will be surprised how amazing their services and support are. As i've been a customer with them for a good while now and i know for sure that i´ll stay here for good. <3

V Pleased with customer service and Great Hosting!

Love their support with fast reply and the reselleraccount works great and fast.

Just joined in the last 24 hours however the comms and super fast response to tickets has been outstanding. Tom in particular late last night got my sites migrated over very quickly and I had only signed up minutes previous. I have had a few support tickets open to query some things and its been near instant responses.

Looking forward to having a lengthy period with this company.

I have been using a Zeus Cloud(formerly UKBSS) Reseller account for a while now, i think they are the best out there, and i have used several hosting/reseller service providers over the last 20 years and i can say that the level of support is outstanding and any problems i had were dealt with really quickly,
Zeus Cloud offer blazingly fast hosting, domain
registration, one-click software installs including advanced wordpress hosting and an amazing range of services at affordable prices, they are superb!!!

Excelent and very fast shared hosting! I love it!

very helpful staff and very good server hosting.

Since my original review back in 2020 as a Web Hosting Reseller. I certainly made the right choice picking UKBSS and do not regret it one bit.

Mark, Jess, Luke & Ryan and the rest of the support team they have been amazing to work with. I now am investing further by developing a new Platform onto their VPS's for my business.

If there's any issues, I can drop a message to their support panel, or if it's urgent call their number and I know there's always someone at the end of the phone who can help or guide me in the right direction.

As a sole Full Stack Web Developer, I can't tell you how important is security is and UKBSS have my 100% complete trust knowing that I can deploy websites and applications and they will be safe, addition to this scalability when needing more resources, you can easily grab what you need, instead of deploying a complete new server.

If you can't find the solution you need, speak to them as they are all highly knowledgeable and can always create a solution for you.

Highly recommend for Web Hosting, Resellers, VPS Cloud Management, Cloud Solutions, and their latest addition the Zeus Cloud + Streaming Servers (Much easier to manage than Vulta & Digital Ocean)!

I look forward to working further with UKBSS & Mark and his team for years to come. No one else I would pick.

I have been doing business with Ukbss for some time now and their support and service is very good ,
I am very happy with their support but they can't give 24 hours support. They only give support according to UK time. I am hopeful they will give 24 hours support.

The website development page is the best I have ever used, not even to mention its probably one of the lower costing sites

For Mark at UKBSS nothing is too much trouble, he is very patient and the company life seamless using them to host and do software

I have been with UKBSS for almost a year, Mark was always there to help, he not only troubleshooter the technical issues that occur but he also supported me with applications and features that I wouldn't have been able to do alone. Being with UKBSS is 1000% more valuable than being with Godaddy or these big companies especially if you are starting business. You receive a service that is for you and your company wit support available all the time and no delays.

Thank you very much for your excellent work and respectful manners in dealing with our daily issues.