Unhappy with Zeus Bellevue apartment
My sister and I rented a 2 bed/2 bath apartment in Bellevue, WA for the month of September. We are rating our experience as a 2, but were contemplating a 1. In our opinion Zeus employees did not adequately vet or know this apartment complex. Had they visited or really done some research or even stayed in the apartment for.a few days, they might have had second thoughts. Cons: A: The check in process was a disaster. The directions were incorrect about everything from the correct door to use, the parking facilities, just everything. No-one is on site and no-one answered the phone. When we finally got in - there was only one key, not two as you would expect for a 2 bedroom unit. We parked in a public facility overnight following the incorrect directions. The next day we hunted down someone who could help us find the parking garage and how to get in. B: It was exceedingly difficult to get in touch with anyone at Zeus or the apartment complex. There was a lot of phone messaging involved. C: The apartment complex, while a great location near downtown was recently sold and staff diminished to part timers on site only every few days. The cleaning staff vacuumed the hallways only, but did not mop or sweep any other areas. Every public space from the sticky, grimy elevator floors, the hallway carpets with dog poop stains, the entry halls and the trash chute rooms were absolutely filthy, encrusted with grime. My shoes actually stuck to the floor of the elevator. We refused to take our shoes in the apartment. D. While the window configuration is quite lovely, there are no adequate blinds so if you need dark to sleep you will never get it. The light pours in from streetlights. The blinds looked like they were a decade old and made of cheap metal. The blind from the living room onto the balcony was missing the plastic rod to change the directions of the blinds. E. The Apartment faces the backs of multiple restaurants. At 5AM every morning, including Sundays, the cleaning crews would take out the bottles and trash and throw them in the trash bins, resulting in monstrous amount of noise - every morning. Even with the windows closed it was quite a ruckus. Twice a week the garbage trucks would come through, also early in the morning. The noise levels in this apartment were extraordinary. F. Despite being there for a whole month the apartment came only with the sheets on the bed, and one set of towels for each bathroom. We had to call and request more, which did come - about a week later. G. The caulking in one tub had essentially flaked off leaving big holes where I know the water was leaking into and I reported it, but it was not fixed before we left. H. The dishwasher did not work well. You had to clean the dishes before putting them in. We spent three weeks getting a second key and fob which meant that one of us did not have access so we could not run individual errands without waiting for the other person to return with the key and fob. J. The entryway light did not work. A person came to fix it but apparently the wiring was all wrong and so we never had that light. K: There was one dishtowel. L: There was a slat missing from one of the beds so we could not sit on the bottom end of the bed without falling off. M: There was no can opener. N: The toaster only toasted one side at a time - the wire heaters on one side were burnt out. We bought our own mop to clean the entry floor since the elevators and carpets were so dirty. To be fair, they reimbursed us for the mop and also for fans we bought and left. PROS: The location is fabulous. You can walk pretty much everywhere including the grocery store, the mall, all kinds of restaurants, two smashingly wonderful city parks, and the weekly farmers market. It's walking and eating heaven. In conclusion, while the the location was simply fabulous and the availability of parking a big bonus, the service level provided by Zeus was just terrible. We paid nearly $7,000 for this one month and I will admit a certain level of expectation that the apartment will be something special for that amount of money. I did not expect to find literally filthy elevator floors and hallway carpets, a bathroom that honestly looked like it was located in a slum and a customer service experience that was sub-par at best. (Not to say that people were impolite - my sense was they were a group of young people without the training and/or tools to do what needed to be done - so they were just ineffective). We had to extend our stay due to unforeseen circumstances (we really had no choice), and I got a bill for ANOTHER $500 deposit!ir. My sense is they are very much missing a customer pov in their property selection & they need clearer processes for service transactions . Their policy is refunds can take up to 30 days. Why? Dealing with Zeus is just too difficult. Perhaps they are growing too fast?
November 8, 2021
Unprompted review