ZeWood Reviews 210

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, sturdy, and detailed works of art. Many people are delighted with their purchases, finding them to be unique and thoughtful gifts that exceed expectations. The customer service is also frequently highlighted as responsive, helpful, and communicative, with many consumers appreciating the support they received. However, some customers also noted issues with delivery services, including extended shipping times, inaccurate tracking information, and packages arriving later than expected. A few other people also felt that the packaging sometimes revealed the product's contents, spoiling surprises for gift recipients. Additionally, some reviewers experienced difficulties with product installation or found the advertised size to be inaccurate.

What people talk about most

Product

People report positive experiences with product. Many customers praise the products as wonderful, amazing... See more

Quality

Users describe positive interactions with quality. Many customers praise the amazing quality, craftsmanship,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised timely and quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the prompt, helpful, and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

It was a gift for my husband and I’ve never seen him happier with a present. He’s a huge Harry Potter fan, and we added our family photos — now we have our own magical clock at home. The packagin... See more

Rated 5 out of 5 stars

The purchasing experience went smooth and quick, I was able to customize without any issues. I am in the States so the shipping obviously takes awhile but it came in perfect condition. Easy to put up,... See more

Rated 5 out of 5 stars

The communication was great! The map arrived well packaged. The tracking on the shipping was great even though it was overseas. The map itself is more beautiful than can be described! This has become... See more

Rated 5 out of 5 stars

This is my second experience with them. Again, I received a beautiful product, very sturdy and great quality. I chose a key Zelda key holder, and it added a fun pop of color to a boring little corner... See more


Company details

  1. Art Handcraft
  2. Decoration and Interior Design Store
  3. Gift Shop

Written by the company

Discover ZeWood: Where Artistry Meets Craftsmanship. Elevate your decor with our exquisite handcrafted wood maps – unparalleled quality, unique designs. Experience the allure of precision and creativity. Transform your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service and beautiful map!

I was a bit worried I would not receive the map XL I ordered, since it was hold back by the delivery service. And since it is quite a pricey order, I was worried of getting scammed or something.

But let me tell you, the people from ZeWood were amazing. They quickly responded to the email I send. They made sure the delivery service were contacted and they fixed the problem with the delivery service. They kept me updated since I asked them about the order and it arrived yesterday. It is well packaged and when I unwrapped it I was stunned about how beautiful it is.

I normally never write a review, but since they outdid themselves with their contact service is feel like I have to share my experience.

10 out of 10 from me!!

June 14, 2025
Unprompted review
Rated 4 out of 5 stars

Got the Hogwarts key holder

Got the Hogwarts key holder. Wife loves it, hear quality. The only problem I had was the length it took to get the product. Took like 6 weeks to be delivered. It's something they should add to the delivery time, it says something like 5-7 days for delivery.

May 13, 2025
ZeWood logo

Reply from ZeWood

Hi Glade,

Thank you for your feedback!

We're glad you're happy with the quality of the key holder. We sincerely apologize for the delay in delivery. We understand how frustrating that can be. We've already switched to a new carrier to ensure much faster and more reliable shipping going forward.

Thank you again for your support and understanding!

Rated 5 out of 5 stars

The picture I ordered was absolutely…

The picture I ordered was absolutely perfect! My boyfriend is obsessed with it. My only complaint was the length of time for shipping. It went longer then the estimated dates given on the site for production and then shipping. And there wasn’t a lot of information available to track the status. But, I reached out several times and was promptly responded to with answers and they were always very helpful and professional.

If you’re looking to order, order early if it’s for an occasion to be safe!

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Better Than I Imagined

I ordered the TOTR medium map for my husband and the details absolutely blew me away. The quality, the workmanship, and the attention to detail surpassed all of my expectations.
He actually ordered me the HP clock as a Christmas present as well. The detail on that one is also stunning. My only concern was how far it has to sit away from the wall due to the battery pack on the back. But it is well anchored and hasn’t budged at all. I love that both pieces came with the required hardware to hang it.
I would strongly recommend both pieces!!

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome quality and good support.

Very awesome wooden "picture". Great details and professional looking finish. The shipment was a little slow and we had a damage in the frame. But we got a replacement without questions asked. Thats good support!

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Being dedicated Tolkien readers

Being dedicated Tolkien readers, I desired to purchase a Middle Earth map for my wife as a surprise on Christmas. I spent hours searching online and finally decided on ZeWood's Middle Earth 3D wood map. It was shipped from England to Bethlehem PA in a timely manner, came in perfect condition, and the reality was as equally stunning and gorgeous as the marketing photos. The map is also weighty, an indication of its substance and quality. My wife and family were thrilled with the gift and it's been given a coveted spot on our walls, and is often lauded by admiring visitors.

November 24, 2024
Rated 5 out of 5 stars

Amazing attention to detail!

Amazing attention to detail! The team at ZeWood were amazing. I purchased a Hyrule map for my son for Christmas and could not believe the detail in the work that I received. From the intricate details of the map cutout, to the framing, it's such a beautiful piece that he proudly displays on his bedroom wall. I highly recommend buying from ZeWood as their quality of work is second to none.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Absolutely thrilled with my Lord of the Rings clock purchase, as is my wife. Excellent first anniversary gift, the ability to add a custom engraving message was a special touch. Will definitely be getting a map or another clock in the near future. Love it!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Love the Clock and the Map

I ordered a map of the Shire and the Lord of the rings clock. They are both gorgeous pieces they both look great on display and are a focal point of the room. The order process on the website was easy. In total it took 10 days from order to delivery which is pretty quick by international standards.

June 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look