ZeWood Reviews 210

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, sturdy, and detailed works of art. Many people are delighted with their purchases, finding them to be unique and thoughtful gifts that exceed expectations. The customer service is also frequently highlighted as responsive, helpful, and communicative, with many consumers appreciating the support they received. However, some customers also noted issues with delivery services, including extended shipping times, inaccurate tracking information, and packages arriving later than expected. A few other people also felt that the packaging sometimes revealed the product's contents, spoiling surprises for gift recipients. Additionally, some reviewers experienced difficulties with product installation or found the advertised size to be inaccurate.

What people talk about most

Product

People report positive experiences with product. Many customers praise the products as wonderful, amazing... See more

Quality

Users describe positive interactions with quality. Many customers praise the amazing quality, craftsmanship,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised timely and quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the prompt, helpful, and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

It was a gift for my husband and I’ve never seen him happier with a present. He’s a huge Harry Potter fan, and we added our family photos — now we have our own magical clock at home. The packagin... See more

Rated 5 out of 5 stars

The purchasing experience went smooth and quick, I was able to customize without any issues. I am in the States so the shipping obviously takes awhile but it came in perfect condition. Easy to put up,... See more

Rated 5 out of 5 stars

The communication was great! The map arrived well packaged. The tracking on the shipping was great even though it was overseas. The map itself is more beautiful than can be described! This has become... See more

Rated 5 out of 5 stars

This is my second experience with them. Again, I received a beautiful product, very sturdy and great quality. I chose a key Zelda key holder, and it added a fun pop of color to a boring little corner... See more


Company details

  1. Art Handcraft
  2. Decoration and Interior Design Store
  3. Gift Shop

Written by the company

Discover ZeWood: Where Artistry Meets Craftsmanship. Elevate your decor with our exquisite handcrafted wood maps – unparalleled quality, unique designs. Experience the allure of precision and creativity. Transform your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arrived broken

Arrive broken, advised to fix it myself with an oh so helpful YouTube link. This is not $1k customer service.

April 2, 2026
Unprompted review
ZeWood logo

Reply from ZeWood

Hello,

Thank you for sharing your feedback.

We'd like to clarify that the map wasn't delivered broken. One small component had come loose during transit, but the map itself is fully intact and functional.

When you reached out, we immediately offered a solution. When that didn't work for you, we followed up right away with an alternative. That was 11 days ago, and unfortunately, we haven't heard back from you since.

We genuinely want to make this right and are still happy to assist. We're waiting for your reply so we can resolve this in whatever way works best for you. Please don't hesitate to reach out to us directly.

Rated 2 out of 5 stars

The advertised size was not even close…

The advertised size was not even close to what came. I paid over $200 for an 8x11! Not happy with the size at all.

March 27, 2026
ZeWood logo

Reply from ZeWood

Hello,

Thank you for your feedback! We appreciate you taking the time to share your experience.

We would like to assure you that all of our products are made in accordance with the sizes specified on our website. That said, we genuinely want to understand what may have gone wrong in your case.

We’ve reached out to you via email to look into this further and will be waiting for your response so we can resolve the issue as quickly as possible.

Rated 5 out of 5 stars

Large Middle Earth Map - Excellent

Got the map of middle earth with the lighting. Amazing piece of art. I do wish there were instructions on how to clean the inside of the glass as it is dusty likely from shipping. Overall wonderful product!

March 27, 2026
Rated 5 out of 5 stars

Totally worth the money

Whenever I first saw the ad on Instagram, I didn’t realize it was coming from a foreign country. I got the Zelda map because my daughter and I have recently started playing breath of the wild. I wanted an engraving on the back, but the option wasn’t there when I checked out so I left a note. I was contacted soon saying there was an additional charge, which I was aware of, and was allowed to put the personalized message.

Again, in this day and age when you’re getting something from overseas, you’re never quite sure what you’re going to get. This piece was immaculate. Very well wrapped and secured to make sure nothing happened to the wooden frame or any other piece of the laser cut map. It will be a treasured piece in my family for years to come.

March 16, 2026
Rated 5 out of 5 stars

It arrived in a timely manner

It arrived in a timely manner. Everything was in working order. And the workmanship is beautiful! I am in a salon suite so I can decorate however I want. My customers have been commenting how cool it is. Thank you

February 19, 2026
Rated 5 out of 5 stars

Perfect Order!

The product I ordered was even better than I expected. Very well built and exactly what I ordered. ZeWood has earned a repeat customer as I continue to order more of their great products.

February 6, 2026
Rated 5 out of 5 stars

ZeWood is Wonderful!

This was my first time purchasing a product from ZeWood, and it was handled just the way I would expect. They openly communicated with me when something came up, which I appreciated a lot. The product was perfect when I received it, too, so I am very happy about that!

February 2, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look