wearing de zeya ring with other rings on one hand, is not good because the color of the golden zeya ring goes to silber..
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought a jacket for my daughter as a Christmas present but the colour didn’t suit her! I send an email on Boxing Day, not expecting a response immediately, but to my surprise lovely Erick responded... See more
Company replied
The quality is excellent, the relationship with customer's assistance is nice, kind. Erica was answering my questions very quickly and giving solutions. Only one thing, I will have to loose some w... See more
Company replied
Kristina has been really helpful. Her relies have been fast and she has excellent communication. She has helped with exchange a ring as my other order was too small for me. Thanks for all your help... See more
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Company details
Written by the company
At ZEYA, our mission is to bring you the latest fashion trends in clothing, jewelry, and accessories. We strive to capture effortless confidence and a relaxed yet chic style that welcomes everyone. ZEY A began as a jewelry brand, known for timeless pieces that elevate any look. Over time, as we shared outfit photos featuring our jewelry, people began asking where they could get the tops, jackets, and outfits we styled with it. That's when we decided to expand into the fashion category — offering our community not just jewelry, but complete looks that express their unique style.
Contact info
United States
- zeya-brand.com
3.5
Average
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I ordered my usual universal ring sizes…
I ordered my usual universal ring sizes but they were still too small because of the little rings around the ring. They don’t warn you on the website to take at least one size up. But they handeled that perfectly. I could keep all the wrong ones and received a 115% code for store credit so I could order the rings again in the right size this time. Absolutely love how they helped me and how fast they responded. The products are very nice as well.
November 3, 2025
Unprompted review
Reply from ZEYA
Hey Nira
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with ZEYA. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing ZEYA — we look forward to seeing you again soon.
Edelle
went from gold to silver after 3 weeks
My grandma bought me a gold watch for my birthday and the whole strap turned from gold to silver after 3weeks! This is not what was advertised on the website.
November 22, 2025
Unprompted review
Reply from ZEYA
Hey Madeleine
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
I bought the watch for my daughters…
I bought the watch for my daughters birthday and she really likes it. It did take a while to come but I did order in good time to make sure it arrived on time It is very big so I am going to have to try and get it made a bit smaller for her. Hence the 4*.
October 9, 2025
Unprompted review
Reply from ZEYA
Hey Donna
Thank you so much for sharing your experience! We're delighted to hear that your daughter loves her new watch and that it arrived in time for her birthday.
We appreciate your patience with the delivery, and thank you for your understanding. If you ever need help with adjustments or have any questions, feel free to reach out—we’re always here to assist.
Thank you again for your thoughtful review!
Edelle
Poor quality
Poor quality, products appear very cheap. For the price, you can find much better products anywhere. Not recommended!
Returns are not free of charge, despite the high value of the goods.
November 3, 2025
Unprompted review
Reply from ZEYA
Hey Rike
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
This company is terrible
This company is terrible, avoid at all costs. I placed an order of 3 items. The bracelet was fine, the necklace came tangled and knotted and the ring I received was incorrect as they sent a different colour from what I ordered. I emailed saying I had received the wrong colour and got an email saying it would be sent out “right away”. 3 weeks later, no update. I email again to say I needed it by a certain date as it was a gift which has now passed and I haven’t even received shipping info. They replied saying sorry again and said I would get a refund to order the ring again. I reply saying I don’t want a refund to buy it again, I just want the ring resent. placed my order on September 20th and still have no update on November 3rd about it being shipped out. The company has not been overly apologetic or compassionate about this issue so I feel this is my only option. The items also look cheap so wouldn’t bother wasting your money. IF you do end up receiving your item, it won’t be worth the wait or cost.
September 20, 2025
Unprompted review
Reply from ZEYA
Hey Kara
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
Reply from ZEYA
Hey Emilie,
Thank you so much for your feedback! We’re glad to hear that you found our tracking system helpful 🫶🏼
If you ever need anything, we’re always here for you!
Edelle
Their products are not good quality
Their products are not good quality. They advertise that their jewellery is durable for daily wear and 100% waterproof. I have had their Paloma ring for just under 5 months and it has changed colour and stones have fallen out, and that’s with me not wearing it daily! Will not be purchasing again and provided no accountability when I emailed them or to refund £36 they took for an awful ring. Stick to Prya and Shine On You!
October 13, 2025
Unprompted review
Reply from ZEYA
Hey Fatemeh
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
I got what I ordered although the rings…
I got what I ordered although the rings are a surprise for my girlfriend for Christmas but I know she will love them
October 26, 2025
Unprompted review
Reply from ZEYA
Hey Andrew,
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with ZEYA. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing ZEYA — we look forward to seeing you again soon.
Edelle
Beautiful jewellery and quick to arrive
Beautiful jewellery and quick to arrive
September 30, 2025
Unprompted review
The product is excellent
The product is excellent, doesn’t get finger prints smudged. Clasp is easy to use and secure. Quality makes up for the tracking link that did not work, though delivery was on time.
September 30, 2025
Unprompted review
Good product
October 3, 2025
Unprompted review
False advertising and 100% NOT waterproof
I ordered their Eliz Anxiety Spinner Ring Set. On their website, on the Instagram and on the specific page for this set it mentions multiple times that the rings are 100% waterproof and 14 carat gold plated.
I used the rings for one week daily and immidiately my finger turned green from the ring, and it lost its color. I was informed by Zeya about these care instructions:
- Avoid direct contact with water, perfumes, and other chemicals
- Remove before showering, swimming, or exercising
- Store in a dry, cool place away from direct sunlight
So to clarify - despite them saying EVERYWHERE that their jewellry is 100% water proof you should avoid direct contact with water.
As I contacted them they offered me 105% store credit, or the option to return the rings to China where they were sent from. I am not interested in getting more bad quality items from them so I do not want store credit, but I also don't want to pay one quarter of the price to return the items. Honestly, I am incredibly dissappointed with their entire process and false advertising.
I will say they have been fast at replying though and the delivery was smooth otherwise but honestly, very false marketing and I was shocked to get these "care instructions". I will definitely never order there again.
Comment added Oct 13 2025:
I emailed the trustpilot email address for VIP customer service as Zeya stated in their response to my review. The answer there was exactly the same - I still need to pay the return myself. On top of that, they first started with reporting my review to Trustpilot for "defamatory content". Once Trustpilot deemed my review "not defamatory", Zeya replied.
August 25, 2025
Unprompted review
Reply from ZEYA
Hello there,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
I ordered a pair of hoops but seemed to…
I ordered a pair of hoops but seemed to small for my ears, so I asked if I can return them because they are earrings and I know sometimes it’s not possible.
They answered that I can, but with my own expenses and they gave me an adress in China 😂 So better order from Shein next time. When I had asked them where they produced them they just said we have many different places we bring them from like Portugal….
September 20, 2025
Unprompted review
Reply from ZEYA
Hey there,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
Faulty not good quality
Ordered in advance for a gift but item was faulty and company would not offer a refund or replacement so won’t be using them again
September 19, 2025
Unprompted review
Reply from ZEYA
Hey there,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@zeya-jewelry.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
I love the ring and two of my friends…
I love the ring and two of my friends also want to buy it now
August 20, 2025
Unprompted review
Reply from ZEYA
Hey there,
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with ZEYA. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing ZEYA — we look forward to seeing you again soon.
Edelle
such a beautiful necklace love it so…
such a beautiful necklace love it so much!
August 22, 2025
Unprompted review
Reply from ZEYA
Hey there,
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with ZEYA. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing ZEYA — we look forward to seeing you again soon.
Edelle
Very nice piece of jewellery and…
Very nice piece of jewellery and customer service was very good!
August 19, 2025
Unprompted review
Reply from ZEYA
Hey there,
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with ZEYA. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing ZEYA — we look forward to seeing you again soon.
Edelle
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