zFast - Web & Reseller Hosting Reviews 318

Excellent – no reservations, I would recommend this company to anyone who requires hosting.

Excellent services. Fast response when it comes to ticket times. Always helpful with great services.

I have been using zFast for reseller web hosting for a reasonably short amount of time and I have been impressed all around.

Server uptime seems good and latency is consistently low, with websites always loading quickly. WHM and cPanel both work well, and zFast offers reasonably-priced WHMCS licenses starting from £9.99pm. The reseller offering is very reasonably priced. The support service is generally very good - all of the minor issues I've had so far have been resolved in just one response. However, the response time is a bit greater than I have had from bast web hosts (typically 1hr30 from opening to response). I appreciate the human touch to responses, rather than overusing canned responses.

Both reseller and cloud hosting are fully-featured with cPanel, Softaculous App Installer, SEO Tools, Site Pro Website Builder and CloudLinux Security. I am confident offering a web hosting service to my customers knowing that they can take full advantage of these features. I'm very pleased that they offer 2FA using Google Authenticator or equivalent (e.g. Authy, Duo etc.) for both WHM/cPanel and their own client area.

There are a few things that zFast could improve, but these are mostly minor niggles. The reseller hosting is not provisioned automatically, though I assume this is a fraud-prevention measure. It would help to explain this on the order page, since I was confused why it wasn't being automatically provisioned and so opened a ticket.

Overall, a very good service. Thank you! 👍

Found zFast very reliable and are very quick with a response if you have any issues. I would recommend zFast to anyone that requires the services they offer.

I hosted my website with zfast on their business hosting package (I have proof of this if needed!).
My website was on their sever for 6 months of the one year I paid for, but I couldn't stay with them because of the reasons below:
1- The website uses WordPress script and one of the backup scripts installed on the website creates backup of the website regularly and store these backups under the website root folder for security purpose.
I have noticed on several occasions that the backups were deleted and whenever I manually create a backup it gets deleted within hours.
I must admit it did make me unhappy as I never experience this with any other web host I hosted the website with.

2- This month I was getting emails from customers complaining about downloading my software. When I went to investigate, I noticed that all zip files where deleted from the software folder under public_html. I was shocked to see this.
I opened a ticked with their support team and asked them to fix this issue as I did figure that they could be running a script to delete files.
I was told that yes they use a script to delete files and they have the right to do so as per their terms and conditions.

The website I run is for professional engineers and the files I have are software files for designing engineering equipment, I don't believe by any means that I have breached any terms.
Luckily I have stored backup of the website and managed to restore the missing files but I then came to a decision that they are not suitable for business websites that has software.

I did't have any apologies from them for deleting my files and was very disappointed to be treated this way.

If you have a business website and do have products or product catalogs that you zip and store on your website for your customers then be cautions as they run a script to delete files from your account.
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Update: I was contacted today by Lee from zfast, and it was explained to me that I was breaching the their terms and conditions with regards to having a backup of the website on their server and also breached section "7.8 Data warehousing (or similar)" of the terms of service.
While I do disagree with this because my software is practically offered to customers on a trial before you buy as a commercial product it constitute a crucial part of my business and it would have been a good practice from zfast to contact me before removing any files. While I do now understand that zfast doesn't want any website backup stored on their server as they do have their own backups, I had to cancel my hosting service with them after removing my software and causing issues to my customers without resolving my concerns initially raised in the ticket I opened.
They said that I am in the wrong as I breached their terms of service,
I can only say sorry for running a business website!

I have received exceptional support from Lee. Top man, top service!

Lee from Zfast went above and beyond to me with a new ecommerce installation . He helped me through the problem and sorted everything out. Thank you Lee and Zfast for providing excellent service I have no hesitation in recommending this company to anyone

zFast Technologies, they are truly amazing, best ever customer support & extremely professional in their Work. I have recently bought their Hosting Re Seller Package, and had some issues due to the lack of my knowledge, but zFast support team helped me at every stage and guided me step by step, i am very thankful for their great customer support, and hoping to work with them longer as possible.

I've not long joined ZFast... and so far, I feel very impressed with their service. I had a slight problem with a domain which I was transferring in from another hosting company (they were very bad!).. and I somehow messed things up.. I think lol.

Anyhow.. Lee from tech support helped me through the problem and sorted everything out. Response times are very fast and the Team are really friendly too.

Thank you, Lee.. and also ZFast for providing a real good value, down-to-Earth service!

I am very happy with the quick support I get

Lee at Zfast went above and beyond for me with a new hosting requirement. I have used Zfast for a while now and I have always found them to be helpful and professional. Their services are highly recommended.

Fixed the issue quickly. Thanks!

ZFast have been very helpful with helping us migrate several sites to their server as well as answering any technical questions which is where many hosting companies have proven disappointing in the past. Highly recommended based on my experience so far.

Been a customer for 3 months - excellent uptime, fast ticket responses and friendly team. Great value for money - Thats a winning combination

Excellent customer service.
Lee helped me through a domain transfer that I could not get to initiate. He was patient (despite numerous emails from myself) and resolved the issue on my behalf.
Highly recommended

I love ZFast, they are an excellent hosting provider.

I moved to zFast about a month ago when my existing hosting provider got bought out and the customer service dropped dramatically. I took a chance on zFast based on their customer reviews, competitive prices and flexible packages, and I'm really glad I did.

The technical and customer support is great: very helpful and responsive, and the service has been very reliable.

Have been using zFast for the past 8 years with a variety of services and domains; never had any issues and whenever I have a query the response is always within 5-10 minutes. I would honestly recommend zFast to anyone as I don't believe you'd find a better support team on top of the extremely reliable and affordable services elsewhere.