While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and performance, highlighting its ease of use and the delicious results achieved. Many people appreciate the straightforward assembly and the robust construction of the grills, noting their durability and ability to maintain consistent temperatures. The delivery service is also frequently mentioned as quick, well-packaged, and efficient. However, some customers have expressed dissatisfaction with the customer service experience. A few individuals reported issues with product defects upon arrival, such as damaged paint or faulty sensors, and found the resolution process challenging, with slow responses or unhelpful communication. There were also instances where customers felt their specific requests were ignored or that the company's solutions were inadequate.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its excellent design, build quality, and... See more

Quality

Clients share positive opinions on quality, praising the excellent design and build, with many noting the... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, from simple... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report difficulties reaching an actual person,... See more

Delivery service

People report positive experiences with delivery service. Many customers received their orders, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat t... See more

Rated 5 out of 5 stars

I've had my grill and used it many times this past summer. It's always worked every time. It helps to keep the grill clean! There are tips online how to do that. The only thing that I didn't love w... See more

Rated 5 out of 5 stars

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more

Rated 5 out of 5 stars

I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and ev... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Best pork shoulder

I have used it twice and it has been great!! Everything ran great and made probably my best pork shoulder ever. Only issue was connecting to the Wifi. Had to get a Wifi extender that I could have only on the 2.4 setting instead of the 5g. The first use I couldn't connect at all. Second use worked great after having to buy the extender

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Took a chance for my first pellet…

Took a chance for my first pellet smoker. So far, I am very impressed. The grill is very sturdy from the door to the wheels. It all seems to be well made. The first cook was accurate and tasted great. The shipping was fast, but the box was so heavy, I don’t think the Fedex driver was going to deliver it. Maybe split the grill in two boxes? The other issue that could be averted was a small bit of damage from the heat box to the right side grate support. It doesn’t affect the operation or seating of the grate, but could probably be avoided if the grill was in two separate packages. Overall, I love the grill and am smoking pulled pork tomorrow.

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the blind box gen 3 BUNDLE

Ordered the blind box gen 3 BUNDLE. The grill was delivered today but NO bundle. OK, no big deal...right? I called customer service, let's just say, they are not in United States. I informed the individual what I ordered and what was missing. Loooong pause then replied what is in the bundle!?!? Really?? So after more uncomfortable back and forth, they said, send an email to zgrill customer service. What the actual heck is going on here.

April 10, 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Tom,

we truly value your feedback and we take your concerns seriously. To better assist you and understand your situation in detail, would you mind sending us an email at service@zgrills.com? I’d love to learn more about your specific issue and help you out.

Thank you for your understanding!

Zgrills team

Rated 5 out of 5 stars

This grill is amazing

This grill is amazing. It is double insulated, and it has cooked meats to perfection. I have enjoyed all the time that I’ve been out grilling. It has really drove me to love doing this smoking process without the hassle.

April 5, 2025
Unprompted review
Rated 4 out of 5 stars

Z700 Series Works Great

My Z700 was easy to assemble, directions were not hard to understand. The grill is easy to use, keeps the heat but recommend getting a thermal cover to help regulate temperature. I have grilled and smoked and so far results are positive for consistency.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

I’m loving my ZGrill!

I’m loving my ZGrill and so are my friends and family because they are eating well! I’ve made 2 briskets, 5 racks of ribs, smoked queso dip, sausage, and several batches of chicken wings. It has been so nice to not have to worry about maintaining the temp overnight on the briskets. Love it!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

5-Star Review: Z Grills 700D3 Pellet Grill

I’ve been using the Z Grills 700D3 for a while now, and I couldn’t be happier with it. This grill is incredibly easy to use — from firing it up to maintaining the right temperature, everything feels intuitive and smooth. It takes the guesswork out of grilling and lets you focus on the food.

One of the biggest surprises for me was how easy it is to clean. The design makes cleanup quick and hassle-free, which is a huge plus if you grill often. The build quality feels solid, and it looks great in the backyard too.

If you're looking for a reliable pellet grill that delivers great results without a steep learning curve, the 700D3 is a fantastic choice.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love, Love, Love our Zgrills 700D2 Pellet Smoker

I love our Z-Grills 700D2 Smoker. The Grill cooks anything well and with recent digital upgrade I can monitor temps and Temperature probes from Easy BBQ Que has been faultless and helped monitor meat temps but the new wireless update included a better temperature controller that you can set in 5 Degree inclements and it holds temps closer to your set temperature. The temperature Probes from the Easy BarBQ fit the new controller and work perfectly. Customer Service is always helpful and friendly!

April 10, 2024
Unprompted review
Rated 4 out of 5 stars

So far so good!

Grill was delivered in a timely manner. Installation was very easy. I have cooked on it twice and been satisfied both times so far. I did send an email to customer support. Just a general question but haven't heard anything back. It's been about three weeks.

March 31, 2025
Unprompted review
Rated 3 out of 5 stars

Purchased the surprise box hoping to…

Purchased the surprise box hoping to love the z grills products. This was purchased to replace a Cuisinart dual grill smoker/propane. Like how simple the product was to put together. I think this would be great as a smoker that you don't open the lid. As a barbecue it is not great. It looses temp so quickly that it barely cooks at even the highest temps. I will use it as a smoker but... the other Cuisinart smoker could barbecue amazingly so I am disappointed. Do not buy this as a BBQ.

April 10, 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Sasqmoto,

Thank you very much for your honest feedback. We’re really sorry to hear that your experience didn’t meet expectations — this is absolutely not the experience we want for any of our customers.

We truly appreciate you pointing out the design concerns regarding the heating surface, grease management, and rack spacing. Your feedback is very valuable and has been shared with our product team for further review and improvement.

In the meantime, we’d love the opportunity to look into your case further and see if there’s anything we can do to help improve your current experience.

Please feel free to reach out to our support team at:
👉support@zgrills.com

We’re always here and happy to help.

Thank you again for taking the time to share your thoughts. Your feedback is important to us and helps us keep improving.

Zgrills team

Rated 5 out of 5 stars

Crowdfunding is awesome

Crowdfunding is awesome. i got 2 Grills up front and they are great quality made will heavy steel. i made one a dedicated flat top and the other grill/smoker.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a 1000D4E WIFI

Purchased a 1000D4E WIFI - STAINLESS STEEL 3 weeks ago. Assembly instructions were clear and it took the daughter & I about 90 minutes to get it completely assembled.
Initial startup was very easy. Once that was done I smoked some ribs, very easy. Temperature did not vary much at all and the ribs came out great after 2-3 hours.
Clean up was very easy though I did make the mistake of not lining the drip pan with foil. I make sure to do it now every time. Very little ash from the pellets, just did my first time vacuuming after 5 cookings. Would definetly recommend.
Have not tried the wifi so can not comment on that

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great wood pellet grill

This is my first wood pellet grill and so far I really love it. The temperature has been very consistent and the WiFi works great with the app. I really enjoy grilling and smoking again. Highly recommend a ZGrill

April 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look