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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and performance, highlighting its ease of use and the delicious results achieved. Many people appreciate the straightforward assembly and the robust construction of the grills, noting their durability and ability to maintain consistent temperatures. The delivery service is also frequently mentioned as quick, well-packaged, and efficient. However, some customers have expressed dissatisfaction with the customer service experience. A few individuals reported issues with product defects upon arrival, such as damaged paint or faulty sensors, and found the resolution process challenging, with slow responses or unhelpful communication. There were also instances where customers felt their specific requests were ignored or that the company's solutions were inadequate.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its excellent design, build quality, and... See more

Quality

Clients share positive opinions on quality, praising the excellent design and build, with many noting the... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, from simple... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report difficulties reaching an actual person,... See more

Delivery service

People report positive experiences with delivery service. Many customers received their orders, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat t... See more

Rated 5 out of 5 stars

I've had my grill and used it many times this past summer. It's always worked every time. It helps to keep the grill clean! There are tips online how to do that. The only thing that I didn't love w... See more

Rated 5 out of 5 stars

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more

Rated 5 out of 5 stars

I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and ev... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

700d4e is a great grill

Just upgraded from a 700d model that I have had for 7 years to the new 700d4e. This is a quality grill. I tested the temperature with my external therm pro. Temp variance was +/- 2 degrees on the built in temp vs external temp great!. The new pid controller is a great upgrade over the previous one on my 700d. Smoking temps get up to temp faster and hold dead on. Have smoked ribs, tri tips and steaks all to perfection. love the hopper dump and also the dual wall definitely less pellets consumed. Great Buy!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Smoking made easy

Zgrill takes your smoking to a easy whole new level! Ita like an adult version of easy bake oven.
Season your meat pop the temperature probes in and use your wifi app to watch your meat to cook to perfection. It's that simple. Making meals several times a week the whole family loves!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Overall great grills

Overall have been very happy with my purchase, this is my second Zgrill. Second one I picked up the larger 10502B. Overall has been a great upgrade from my first. I did get a high temp error code the first two times I ran the grill but it seems to be working fine now

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Just got my grill put together

Just got my grill put together, I really thought that it was going to be difficult to do, but it was easy. The only complaint is I did try to contact the company twice and never heard back from them.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars plus

5 stars plus, plus, plus! Zgrills are absolutely incredible! This is the third I've had and it was purchased through the lifetime redemption program so I'm set for life. No matter what is smoked or cooked it comes out bursting with flavor. Im a zgrill ambassador and will never buy anything else.

April 10, 2025
Unprompted review
Rated 4 out of 5 stars

I am a first time pellet grill user

I am a first time pellet grill user. I bought a 450 B 3rd Gen. The delivery was great and it was easy to put together. I have used it a few times and it is great. I used the recipes from Z grill and the steak, ribs and meatballs turned out really great.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

I’m satisfied and happy so far

Easy ordering and website.
Quick shipping.
Assembly instructions easy and detailed.
Neat app
Only used grill twice, but both were better tasting than on prior gas grill!!! Idk how?!!
This far, excellent purchase. Excited to learn more recipes

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Z grill blind box

The unboxing experience was great. I was amazed how well and tightly packed my grill was. There was no damage and the grill appears well built. The. Instructions were great. The only drawback was the warming rack is missing but Z grills is working with me to send one. I did the burn off yesterday and it fired right up. The auger is doing A great job and the grill worked better than expected.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Finally bought after 3 years

I have been looking at these smokers for about 3 years now and finally decided to order while they were doing the replacement grill every 5 years deal. I ordered on a sunday and had it on my door by Tuesday. I have cooked a few meals on it and once you get used to the temp swings and figure out to let it sit and stabilize its great. It does take a little bit to assemble but is not that complicated. Good materials and good construction i have no complaints.

April 10, 2025
Unprompted review
Rated 4 out of 5 stars

Great but false advertising

I recently purchased a Z Grills smoker, and I have to say, it does an excellent job at smoking meat! The flavor and tenderness of the smoked dishes have been fantastic, making it a great addition to my outdoor cooking setup. However, I was a bit disappointed with the "blind box" promotion. It turned out to be misleading, as everyone receives the same grill instead of a random selection as advertised. Despite this, I still believe the smoker is worth the investment for anyone serious about their barbecue game!

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

So impressive

I am so impressed with the z grill and the mystery box. Only thing I wish is all the models had a port for meat probes. Otherwise it’s great. It even keeps a consistent temp on a windy 35° Michigan day. I’m new to the pellet world but really think my loyalty will be with z grills for a very long time.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best brisket ever

My first day using my grill I smoked a full brisket. I’ve had a lot of smoked brisket when I lived in Texas. My new ZGrill produced the best brisket I’ve ever had. It was tender and moist with a beautiful ring around the outside.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

So far so good!

After using our grill a couple of times. We are impressed. Works just like I had hoped. This is our first pellet grill. I like being able to control our grill with the app. Seems to work really well. I am impressed by the cooking surface. Very nice grill.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

First Pellet Smoker

First Pellet Smoker. I am very please with the first cook on the 600 series smoker.
Well packaged with individual parts well wrapped. Once I performed initial burn in I made the best pork butt I have ever had. Bringing my smoking game to a new level.
Thanks for the Blind Box option and will really consider Z Grill in the future when I need another.

April 5, 2025
Unprompted review
Rated 4 out of 5 stars

450B Smoker

Smoker arrived quickly. Very easy to use and clean. Only wish the ash pot was easier to clean during longer cooking sessions without having to disassemble cooking surface.

April 10, 2025
Unprompted review

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