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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and performance, highlighting its ease of use and the delicious results achieved. Many people appreciate the straightforward assembly and the robust construction of the grills, noting their durability and ability to maintain consistent temperatures. The delivery service is also frequently mentioned as quick, well-packaged, and efficient. However, some customers have expressed dissatisfaction with the customer service experience. A few individuals reported issues with product defects upon arrival, such as damaged paint or faulty sensors, and found the resolution process challenging, with slow responses or unhelpful communication. There were also instances where customers felt their specific requests were ignored or that the company's solutions were inadequate.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its excellent design, build quality, and... See more

Quality

Clients share positive opinions on quality, praising the excellent design and build, with many noting the... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, from simple... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report difficulties reaching an actual person,... See more

Delivery service

People report positive experiences with delivery service. Many customers received their orders, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat t... See more

Rated 5 out of 5 stars

I've had my grill and used it many times this past summer. It's always worked every time. It helps to keep the grill clean! There are tips online how to do that. The only thing that I didn't love w... See more

Rated 5 out of 5 stars

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more

Rated 5 out of 5 stars

I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and ev... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I saw z grills on Facebook about their…

I saw z grills on Facebook about their buy one get 10 free over 50 years so the advertising caught my eye. I did a little research and looked at all the different options they had for grills. So I'm decided to make the purchase I just got it put together did the burn off and I got my brisket on the grill The temperature always stay steady at 225 and it is currently cooking and will be done in a couple hours. I very rarely ever buy anything expensive for myself and so far I'm extremely happy with the quality of the grill and the excellent customer service that I got when I called them. You definitely won't be disappointed

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love z grille

Love z grille, I recently placed an order with Z Grille for a smoker. The barrel came in damaged. I spoke to customer service, explained my situation. Customer service quickly sent me a new barrel. Outstanding customer service who stand behind thier product.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Just unpacked and built my 700d7.

Just unpacked and built my 700d7.
Everything was packed with care.
Easy to read instructions. Everything was clearly labeled. Easy to assemble.
The start up procedure was clear and easy to understand.
I'm looking forward to my first cook this weekend.

April 9, 2025
Unprompted review
Rated 3 out of 5 stars

It is hard to control the heating…

It is hard to control the heating surface due to the location of the pot. Grease comes out the lid and covers the front of the bbq. The second or upper rack is to close to the main rack and interferes with using the main rack. Very hard to use together.

April 9, 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Mark,

Thank you so much for sharing your feedback. We’re really sorry to hear about the difficulties you’ve experienced while using the grill.

Pellet grills do have some unique design characteristics compared to traditional grills, especially when it comes to heat distribution and grease management. We completely understand that this may take some adjustment, and we truly appreciate you pointing out these specific concerns.

Your feedback regarding the rack spacing and grease flow is very valuable and has been shared with our product team for future improvements.

In the meantime, we’d love to see if we can offer some tips or solutions to help improve your current experience. Please feel free to reach out to our support team at:
👉 support@zgrills.com

We’re always happy to help!

Thank you again for taking the time to leave this review. Feedback like yours helps us continue to improve both our products and service.

Zgrills team

Rated 5 out of 5 stars

I got the 450b as a single person it’s…

I got the 450b as a single person it’s just the right size. This smoker is built solid and very sturdy and came with a nice cover. Temps are always what you set it on no fighting to keep the temp right. This grill will cook 2 racks of ribs at once.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

I owned my first ZGrill for 9 years…

I owned my first ZGrill for 9 years without any issues at all, it still works perfectly, never had a single problem!
I passed it on to my son when I decided to take advantage of ZGrill's Reward Crowdfunding opportunity and upgrade to a Wi-Fi option.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Just made my second Z Grill purchase

Just made my second Z Grill purchase, Large 10002B2E, and couldn't be happier! Been with them since 2019 and have not had a propane grill since. Recommended to family and friends and continue to smoke great food using Z Grills!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

wonderful grill

wonderful grill, easy to assemble and works flawlessly,
i love the wireless capability and TWO temperature probes.
bought an extra one and gave it to my best friend.
i would buy another one when this one is done

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Junk

The grill is of poor quality. The WiFi connection is difficult to get to work the 2.0 does not work at all. The grill will not hold temperature. And the manual controls are terrible. I would not recommend this grill!!!!

April 10, 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Darren,

Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience.

We’re really sorry to hear about the issues you've encountered with your grill. This is definitely not the experience we want for our customers.

Please feel free to email us at support@zgrills.com — we would love the opportunity to help troubleshoot your WiFi connection issues, look into the temperature control problem, and make things right for you.

At Z Grills, we take pride in our 30+ years of grill manufacturing experience and stand behind our products. We also understand that technology can sometimes be tricky, and our support team is always here to assist.

Looking forward to hearing from you so we can get this resolved!

Zgrills team

Rated 5 out of 5 stars

Great Grill/Smoker

I had purchased a 450B about 2 years ago, I enjoyed it so much I upgraded to a 7052B this year and love it! Customer service has been great.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Quality for the price

I recently took advantage of their crowdfunding promotion and am very pleased so far. The assembly was straight forward and easy, and the burn in process went seamlessly. The quality of the smoker is what I would have expected for the price and I have 0 regret in my purchase. I smoked my first rack of ribs the other day and I couldn't be happier with the results! Definitely a happy customer so far!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Pleased with my purchase

Purchased a 700d4e in February 2025 when they were running the lifetime program. It took a bit to get the app working with the grill but now I can say I am happy with my purchase. I have done a variety of items like a turkey breast and ribs as well as the usual steaks, hamburgers and hot dogs. Assembly was easy and once the hopper was broken in, no issues. Cleanup is easy and I look forward to many years of grilling/smoking with my grill.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Z Grill Quality and Performance

After researching many pellet smokers, I chose the Z Grill because of it's history, the price point, the value for my money. After using my Z Grill now for several years, it has been an excellent performer, the customer service has been outstanding when needed! I continue to HIGHLY recommend the Z Grill to everyone I talk to about smokers...Charlie F.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

New owner

I was impressed with the instructions and how all the parts came together perfectly.
The wifi app is impressive and smoker holds temp within 5 degrees. Overall great experience.

April 6, 2025
Unprompted review
Rated 4 out of 5 stars

The Grill was easy to assemble and…

The Grill was easy to assemble and appears to be of good quality. My last grill literally rusted away until one of the legs dropped off. I have good hopes for my new Z Grill and have tested it and am impressed by it's temperature control ability. The one issue I have is that when I upgraded to new WIFI controls I found it was programmed to operate with the antiquated 2.4 g system instead of 5 g . I set up an old router to make it work.

April 5, 2025
Unprompted review

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