I've been using Zignaly for the past 6 months, I actually started with a small investment on its profit sharing model. Being naive in this crypto market, it looked very easy to use and beginner friend... See more
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See what reviewers are saying
Platform is 100% trustworthy They are in some kind of partnership with binance which makes thing easier in regard to transfer withdrawals. Active on discord and telegram , offers help in case o... See more
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I had an issue with KYC verification due to a previous account. Giulia helped me out really great here. There were some challenges, but together with the tech they jumped on this issue and finally got... See more
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I’ve been using Zignaly for 3 years now and it’s been a solid experience overall. When I first started, the only thing that confused me was not knowing how long a fund manager might keep my funds in a... See more
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Company details
Written by the company
We're building the future of accessible investing. In 2018, Zignaly started as a platform connecting traders with investors. Today, we've evolved into something bigger: a professional investing platform that puts expert-managed portfolios in the hands of everyone. Over 650,000 users from around the world trust us to grow their wealth through Z-Indexes, our flagship multi-asset smart portfolios. With more than $120 million invested on our platform, we've proven that professional-grade investing doesn't need to be complicated or exclusive. What makes us different? We only earn when you do. Our success-based model means zero fixed fees. Just a 10% share of your profits. That's it. Your success is literally our business. Whether you're looking
Contact info
Highend Technologies LLC, #1574, St. Vincent Bank Ltd Building, James Street, , Kingstown, St. Vincent & the Grenadines, Spain
- support@zignaly.com
- zignaly.com
You should know
4.2
Great
160 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Impossible to withdraw and have a sincere confrontation with the assistance
For many days I have been trying to make a withdrawal of my money and the problem that arises is always the same. The confirmation code sent by the system does not reach my mailbox, while the same mailbox correctly receives the access code to the platform and the responses of the customer service, which instead of solving the problem, continues like a mantra to say, despite the evidence, that the problem lies in my email inbox, and they also offer me to share my network and the wallet address, which I won't do because it's clear to me that they don't want me to withdraw my money
October 7, 2024
Unprompted review
Reply from Zignaly
Hello Massimo,
We are sorry to hear about your experience. As the team previously addressed, we are sending the codes to your email so that you can withdraw. We have no intention of limiting what you do with your funds on the platform; as you can see in your Balances tab, funds are available... but this is related to your email provider.
In the meantime, we suggested making the withdrawal on your behalf in case you need immediate access to your funds, but we understand you want to do it yourself.
Please contact Support again if the issue is still pending to be solved.
The Zignaly Team.
Fantastic Platform for Crypto Profit Sharing
As a relatively new user, I’m impressed with how easy Zignaly makes crypto profit sharing. The platform is beginner-friendly and allows you to invest with expert traders, so you don’t need to be an expert yourself. I love that everything is automated, and the interface is straightforward to navigate.
Zignaly continuously improves and listens to its users, and their customer support is fast and efficient whenever I need help. Overall, it’s a great platform for anyone looking to get into crypto without too much complexity.
September 26, 2024
Unprompted review
Reply from Zignaly
Hey LordC!
Thank you so much for your fantastic review! 😊 We're so happy to hear that you're finding Zignaly beginner-friendly and enjoying the ease of Profit Sharing with expert traders. It's great to know that the automation and straightforward interface make your experience smooth and enjoyable.
Thanks again for being part of the Zignaly community! 🚀
The Zignaly Team
Great platform to identify traders
Great platform to identify excellent traders and benefit from their experience
August 9, 2024
Unprompted review
Reply from Zignaly
Hey Alexander!
Thank you so much for your kind words! We’re so happy to hear that you find our platform valuable for connecting with great traders.
Cheers to your success!
The Zignaly Team
The latest version of the mobile…
The latest version of the mobile Zignaly application is very successful. Easy to use. I can choose among investors as I wish. I can find risky or low risk traders. There is just as much chance of losing as there is chance of winning. Earnings are also high in a rising market. The platform will develop further as more successful traders in the falling market increase. It is very comfortable to leave the job to the experts.
August 5, 2024
Unprompted review
Reply from Zignaly
Hello Serkan!
Thank you for sharing your experience with the latest version of our mobile app!
We’re committed to continually improving the platform, and we share your enthusiasm for bringing on more successful traders.
Thank you for being a part of our community!
The Zignaly Team
Zignaly is fantastic
Zignaly is fantastic! Their platform is user-friendly, and the automated trading features have significantly boosted my investment returns. The customer support team is always responsive and helpful. Highly recommend for anyone looking to optimize their trading strategies!
August 7, 2024
Unprompted review
Reply from Zignaly
Hello!
Our team works hard to create a user-friendly platform, and it’s great to know that the automated trading features have benefited your investment returns.
We’re also pleased to hear that our customer support team has been responsive and helpful. Your recommendation means a lot to us and inspires us to keep delivering the best possible service.
The Zignaly Team
I am rugged in here
With all these 5 star reviews, next time I'll be the trader.
March 1, 2024
Unprompted review
Reply from Zignaly
Hello there!
We noticed your recent review and tried contacting you directly to better understand your concerns, but unfortunately, we haven’t received a response.
We assure you that all the positive reviews we have received are genuine and reflect the experiences of our valued users. We believe that each review, whether positive or negative, allows us to improve.
Regards
The Zignaly Team
Nice way to diversify one's portfolio
Good choice of traders, fast customer service and a nice way to diversify one's portfolio! :))
July 30, 2024
Unprompted review
Reply from Zignaly
Hello Filip,
Thank you so much for your wonderful review! We're thrilled you are pleased with our selection of traders and customer service.
It's great to know that our platform is helping you diversify your portfolio effectively.
The Zignaly Team
Zscore is a groundbreaking innovation
Zscore is a groundbreaking innovation. You can easily choose your investor or service, for example I found “Spot ones”, and gain enough for me! 😉
August 6, 2024
Unprompted review
Reply from Zignaly
Hello!
Thank you for your review! We're delighted to hear that you find Zscore to be a groundbreaking innovation.
We're glad your investments are doing well, and are always here to help you continue achieving your financial goals!
The Zignaly Team
Very innovative service.
Very innovative service.
I've been using Zignaly and it's amazing....you can copy pro traders without even doing one trade.
Love the experience and product.
Also, their support team is very helpful and handie.
July 19, 2024
Unprompted review
Reply from Zignaly
Hello!
Thank you so much for your kind words! We're thrilled that you appreciate our innovative approach.
At Zignaly, our commitment to wealth generation for our users truly drives us. We're looking forward to continuing to help you achieve your financial goals!
The Zignaly Team
Been using Zignaly since 2021
Been using Zignaly since 2021, great plateform with different services over the years!
Profit sharing is by far the best service, looking forward to new developpement as they quickly adapt the the market.
July 28, 2024
Unprompted review
Reply from Zignaly
Hey Joe!
Thank you so much for your kind words! Your positive feedback brightens our day and inspires us to deliver top-notch service.
We're thrilled you had a great experience when you started this journey with us in 2021. Your support means the world to us.
Regards,
Zignaly Team
App is broken, funds are stuck
App is broken, 2FA codes don't work, can't log in. Funds get stuck in a part of your account for no reason (trading account, cannot be shifted to standby account), unable to withdraw. Customer support is not knowledgeable, they basically copy and paste from the help page. They also end the chat before you respond to them. Highly not recommended.
Update: Zignaly asked me to use a third party platform via API to recover my stuck funds. Considering this bug occurred whilst while using their platform, they should take responsibility and resolve it back-end. Will definitely not return to this platform again.
Edit: Zignaly's reply is a joke. Trading BTC/USDT is improper usage. Lol. Funds were 100% in USDT and ONLY BTC was traded.
Zignaly repeatedly refuses to take responsibility for a bug which occured on their platform. The more they try to avoid taking responsibility, the worse it makes them look.
July 26, 2024
Unprompted review
Reply from Zignaly
Hi Sean,
Thank you for your feedback. The issue you faced occurred because BTC was being operated in a USDT service, which is not the proper way to use our platform. This wasn't due to a bug but rather an incorrect usage.
Additionally, we'd like to inform you that our mobile app has been relaunched on the Google Play Store as of July 30th, 2024.
We hope this helps clarify the situation and wish you all the best.
Edit: Since you were managing a USDT service, BTC withdrawals aren’t enabled, which is why you encountered errors. Trading BTC/USDT is possible, of course.
Best regards,
The Zignaly Team
Attention Zignaly !!!
Zignaly is a registered company but why has it not verified itself on Trustpilot. Even the Twitter profile of Zignaly has a paid verification blue color tick mark which anyone can get by paying. A verified Twitter profile of any company will have a golden color tick mark.
Why has Zignaly not verified itself on Twitter or Trustpilot?
Is the registration details of Zignaly which is public available a fake?
March 6, 2024
Unprompted review
Unresolved Withdrawal Request and Poor Customer Support at Zignaly - A Frustrating Experience
I initiated a withdrawal request with Zignaly over a month ago, expecting a smooth and professional process. Unfortunately, my experience has been anything but. Despite multiple assurances from various customer support representatives, my funds remain locked in a trader's account, continuously being invested without my consent.
Communication Breakdown:
My journey began with promises of swift action and understanding from the support team. Initially, I was told to be patient, as the trader needed more time to close positions. This patience turned into weeks of waiting, with repetitive assurances and no real progress. The support team, including individuals named Aey and Hussain, repeatedly closed our conversations without resolving my issue, suggesting a lack of accountability and follow-through.
Unprofessional Handling:
The situation escalated when my requests for withdrawal were met with generic responses about the trader's strategy and the platform's inability to influence their decisions. It was implied that my funds would be released "soon," yet the definition of "soon" stretched beyond reasonable limits. My frustration peaked when I saw my investment being further used for trades, against my explicit request for withdrawal, leading to potential losses.
Lack of Resolution:
Despite my clear and repeated demands for my funds to be released, the support team's responses have been inadequate. Promises of manual processing and intervention by senior agents have not materialized into action. The lack of a specific timeframe for resolution and the continuous cycle of unfulfilled promises have left me feeling ignored and disrespected as a customer.
Conclusion:
My experience with Zignaly has been deeply disappointing. The inability to access my own funds, coupled with a customer support experience that lacks empathy, efficiency, and effectiveness, has eroded my trust in the platform. I am left with no choice but to escalate my concerns publicly, hoping for a resolution that should have been straightforward from the start.
I urge potential users to consider my experience as a cautionary tale. The risks associated with trading are understood, but the risk of poor customer service and inaccessible funds should not be part of your investment journey.
February 22, 2024
Unprompted review
Reply from Zignaly
Hi Alex,
Thank you for taking the time to write a reivew, we appreciate all feedback in order to help improve.
We wanted to remind you that Zignaly serves as a platform connecting investors and traders, facilitating transactions and providing tools for trading strategies. The time for withdrawals completely depends on each individual traders strategy
We understand your frustration and apologize for any inconvenience caused.
Again It's important to note that the timing of withdrawals can vary due to the nature of trading strategies and market conditions. This is also outlined and agreed upon in a warning message to all users before investing.
We aim to ensure a secure process while also maximizing the potential for profitable outcomes for our users.
The Zignaly Team
They do as they say
They do as they say, great service Hufeza was really helpful in resolving my issue.
February 11, 2024
Unprompted review
Reply from Zignaly
Hello,
Thank you for your positive feedback! We're delighted to hear that you found our service helpful and that we were able to resolve your issue promptly.
We strive to deliver on our promises and provide excellent service to all our users, and we're glad to hear that your experience reflects that.
The Zignaly Team
I have invested in a service on…poor service
I have invested in a service on zignaly. poor service lot of bugs. now I want to withdraw my funds but zignaly is holding my funds even after requesting a withdrawal. its been a week that they have not released my funds. their chat service is also wasting my time instead of solving my problem.
December 3, 2023
Unprompted review
Reply from Zignaly
Dear Muhammad,
Regarding withdrawals, we understand your frustration and apologize for any inconvenience caused.
It's important to note that the timing of withdrawals can vary due to the nature of trading strategies and market conditions. This is also outlined and agreed upon in a warning message to all users before investing.
We aim to ensure a secure process while also maximizing the potential for profitable outcomes for our users.
The Zignaly Team
Idea is great but not good investment
Idea is great, but reality still not a good investment. I been using it for over a year putting bags in several profit shares. Was up and down even and close to equal but just recently many long running profit shares got liquidated. Down to around 1/3 I put in, so have decided to now withdraw what's left and discontinue. I personally don't think its worth it. One really dodge "feature" is when a profit share is liquidated it is now hidden from the user so one day you login and boom some of them are missing with no way to look it up unless you msg support.
October 3, 2023
Unprompted review
Reply from Zignaly
Dear Zong,
Thank you for sharing your feedback and experience with us. We're genuinely sorry to hear that your journey with us has not met your expectations.
We appreciate your kind words about our idea, and we're constantly working to improve our platform to provide the best possible experience for our users. Your feedback is invaluable in this process.
We understand that investment can be a complex and challenging endeavor, and it's disappointing to hear that you've encountered difficulties with profit sharing. We take your concerns seriously, and we'll continue to refine our offerings to minimize such issues in the future.
We'd like to address the concern you mentioned regarding hidden liquidations. We apologize for any confusion or inconvenience this may have caused. We'll take your feedback into consideration to improve transparency and user experience in such cases.
If you ever decide to give us another chance or have any questions in the future, please don't hesitate to reach out to our support team. We're here to assist you and address any concerns you may have.
Thank you for providing us with your feedback, and we wish you the best in your future endeavors.
Sincerely,
The Zignaly Team
Great passive investment platform
I've been using Zignaly for 1 year now, invested in several of their services. Returns for some services are negative but overall I'm in the green and I am very happy with my experience.
July 24, 2023
Unprompted review
Reply from Zignaly
Hi Alexander!
We're thrilled to hear about your positive experience with ZIGDAO over the past year! Your continued satisfaction and overall positive returns are a testament to the effectiveness and reliability of our services. We understand that not every investment may yield positive returns, but we're committed to providing a range of options and strategies to help optimize your overall portfolio performance.
Thank you for placing your trust in us and being a valued member of the ZIGDAO community. If there's anything specific you'd like to share or any suggestions for further improving our services, we're always eager to hear from you. Here's to many more successful years of collaboration and profitable investments!
The ZIGDAO team,
500 USDT was stolen by CEO
Unfortunately, the company embezzled about $500 dollars that remained in my account until Profit Sharing 1.0 closed. The CEO of the company said he couldn't do anything and would not refund the money.
Otherwise, it's a regular service that is in beta testing. There were a lot of bugs and they took quite a while to fix them, but they never fixed them before Profit Sharing closed. After stealing my funds, there is no desire to try Profit Sharing 2.0. Trust is lost forever.
May 20, 2023
Unprompted review
Reply from Zignaly
Hi,
The announcement to discontinue services and close positions in our legacy version was initially made on March 22nd. This advanced notice was given to ensure that traders and users had sufficient time to effectively manage their funds and positions.
We want to emphasize that these measures were not enacted suddenly and were communicated well in advance. Unfortunately your service remained neglected for continuous months, resulting in unaccounted positions, and finally continuing to be neglected until the closure of PS1.
If you have any additional questions or concerns, please feel free to contact our dedicated support team. We are fully dedicated to providing you with the support and information you may require.
We apologize sincerely for any inconvenience this may have caused and greatly appreciate your understanding and patience.
Warm regards.
Scam
Zignaly decides by despotism when you sell. Its not free for HODL. Its scam. Be careful
May 10, 2023
Unprompted review
Reply from Zignaly
Hello Daniel,
The decision to close services and positions in our legacy version was first announced in March 22nd, providing ample time for traders and users to manage their funds and positions effectively.
We want to assure you that these actions were not taken abruptly or without prior notice.
If you have any further inquiries or concerns, please don't hesitate to reach out to our dedicated support team. We are committed to providing you with the necessary assistance and clarification.
We sincerely apologize for any inconvenience this may have caused.
Thank you for your understanding and patience.
Best regards.
WHAT A SERVICE!
WHAT A SERVICE!
So, I am using their service for the last 2 years. They keep improving, but the most important thing that makes me give them a review here is their customer support!!!!!!
I encountered a problem two hours back, ended up sending polygon based USDT instead of ETH chain, and the customer support went all the way to help me out!! Not just they helped me trace, but also sent them back to my address.
For a moment, i thought i had lost my money lol for using the wrong address. But, thank you for returning me my money. And kudos to Anh, who made sure I didn't panic (which I obviously was). Thank you a big time Zignaly for saving me!
April 18, 2023
Unprompted review
Reply from Zignaly
Thank you very much for your nice review Muneer. Happy to hear your loving Zignaly so far!
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