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See what reviewers are saying

Rated 5 out of 5 stars

I've been using Zignaly for the past 6 months, I actually started with a small investment on its profit sharing model. Being naive in this crypto market, it looked very easy to use and beginner friend... See more

Company replied

Rated 5 out of 5 stars

Platform is 100% trustworthy They are in some kind of partnership with binance which makes thing easier in regard to transfer withdrawals. Active on discord and telegram , offers help in case o... See more

Company replied

Rated 5 out of 5 stars

I had an issue with KYC verification due to a previous account. Giulia helped me out really great here. There were some challenges, but together with the tech they jumped on this issue and finally got... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Zignaly for 3 years now and it’s been a solid experience overall. When I first started, the only thing that confused me was not knowing how long a fund manager might keep my funds in a... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Service
  3. Investment Service

Written by the company

We're building the future of accessible investing. In 2018, Zignaly started as a platform connecting traders with investors. Today, we've evolved into something bigger: a professional investing platform that puts expert-managed portfolios in the hands of everyone. Over 650,000 users from around the world trust us to grow their wealth through Z-Indexes, our flagship multi-asset smart portfolios. With more than $120 million invested on our platform, we've proven that professional-grade investing doesn't need to be complicated or exclusive. What makes us different? We only earn when you do. Our success-based model means zero fixed fees. Just a 10% share of your profits. That's it. Your success is literally our business. Whether you're looking


Contact info

  • Highend Technologies LLC, #1574, St. Vincent Bank Ltd Building, James Street, , Kingstown, St. Vincent & the Grenadines, Spain

  • support@zignaly.com
  • zignaly.com

You should know

4.2

Great

TrustScore 4 out of 5

160 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Zignaly, the good and the bad

Zignaly has been a life changing service for myself finding a way to generate passive income during the pandemic however there are still a few minor bugs that I think every user should be aware of as it has caused me much distress entering blind.

You cannot manually close positions. I understand for the most part this is a good thing as not being a trader there could have potentially been times I would have panic sold when the asset could have recovered. None the less certain providers are hanging onto positions that only just continue to enter more and more into the negative for a prolonged period of time (months). This is obviously a huge issue and I believe they are doing this as it does not technically become a loss until they sell meaning it will not effect their stats causing more users to join. This is clearly much harder to create a hard disconnect then we imagine as this seems to be the number one complaint that is still not resolved. In the meantime could we at least allow an option that lets us change from reinvest to withdraw to at least get something without waiting this long to receive funds?

Also, communication should be much better from the team. I have voiced my concerns a few times regarding things like my USDT not appearing once I make a transfer to the platform. Eventually with persistence I eventually get the help I require but it is not fast enough for the stressfulness of the situation.

Other then this once spending time to learn the platform and understanding it is still in Beta with glitches Zignaly is a great service and I am sure it will only get better with time.

It is a great way to make money and I hope many more people experience results as great as I have.

May 18, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Josh,

Thank you for your feedback. We are constantly trying to improve customer satisfaction and any potential issues which our users might face.

Have a great day,

Zignaly Team

Rated 4 out of 5 stars

Nice auto trade for beginner

I like their service, had some problems but it all resolved accordingly. The only problem i see is minor but quite annoying when connected trader holding an entry for some tome. I suggest the rule of tme limit of one trader able to hold the position. It can be solved easily by limiting one position to certain amount of time eg. 1 months. Investor can disconnect while. Not copying any new entries while waiting the time limit. And automatically disconnected when the time limit is happen. And trader can try reentry its posisition right away with possible little price different. All happy, and they should advice this little trick to do dca whlile cutting old posision off to make investor able to widthraw their fund.

April 28, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Claudia,
Thank you for your feedback. Indeed, this feature is not available at this moment. We are working on improving all functionality saying, so we are taking note of your suggestion.

Thank you!
Zignaly Team

Rated 1 out of 5 stars

Terrible service, talented traders

I have been using Zignaly for a very long time. The Zignaly service was on average happy until the Profit Sharing feature came out. Yes, errors were frequent, but admins were quite active in communicating with providers and subscribers. Helped set up, fixed bugs.

Immediately after Profit Sharing was introduced, the situation changed dramatically. All of the functionality of the site that doesn't concern the Profit Sharing feature has actually been abandoned. The admins have almost stopped answering any, even the most urgent and critical questions in their Discord chat. All questions are offered to solve through the ticket service (it is hidden so that only the most advanced Internet user can find it). There is a girl in the support service, who does not understand the technical details of the project, answers in clichéd phrases and does not understand (or does not want to understand) what she is asked. The criterion for evaluating her performance is speed of answers, not problem solving. And because the service is very glitchy it makes it impossible to get answers to urgent questions. The service has been around for maybe two years, but it's still in beta testing status. There really are a lot of errors. I personally, although I'm already a very advanced user, experience critical trading errors at least once a week. But the admins actually abandoned the trading platform. While previously it was possible to fix critical errors on the fly (in 1-2 hours), now it may take 2-3 days to fix them. During this time, any error is no longer relevant.

Things got even worse when Zignaly decided to launch its Zigcoin shitcoin. Even the little communication with the admins that was there before this time has been reduced to zero. Read Discord Zignaly, you will see hundreds of users begging for help and solve technical problems of the service. But the admins have stopped responding there altogether. All requests go unanswered by the owners of the service. The owners themselves are busy 100% of the time promoting their own shitcoin, which has nothing to do with the main functionality of the service (trading on the exchange). Development and support of Zignaly is discontinued.

The service would be impossible to use and would be meaningless if it weren't for the talented traders. That's the only upside to using Zignaly at this point. Contrary to the multiple mistakes made by the service owners, they can trade in the positive and show good profits.

Since the main goal was not the development of the service, but the pumping of shitcoin, I would recommend not to use Zignaly Exchange (transferring funds to Zignaly). You can see that their interests are not in service development right now. And you could lose your money.

April 17, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Asteria,

We are very sorry that you feel this way. Just a few words to clarify some concerns.
Support chat is available on each page (icon in the down corner), and we increase our support team to cover all questions and incidents.

On Discord, we are still trying to maintain a direct conversation and listen to our users carefully. Still, as the community grows rapidly, sometimes we need a bit more time to address all concerns.

Nevertheless, we are taking your feedback seriously, and we will work on improving procedures as we are focus on customer success.

About Zignaly Exchange, as this option is powered by Binance, in fact, we are not keeping users money. We are very transparent about it, and all information can be found here: https://zignaly.com/blog/zignaly-exchange

Thank you again for your feedback.

Rated 5 out of 5 stars

A great platform for both new and experience traders.

First off, I've been using Zignaly since 2018 and, having tried a great many other platforms, genuinely prefer it overall. Starting off as a hobbyist mostly subscribing to other service providers, i am now trading full time for myself and find their interface to be well designed and ideal for managing and keeping track of all my open trades.

That said, i'll acknowledge there are still some issues - it is still in a beta phase after all - and try to address some of the criticisms posted here. Yes, it can be a little slow at times, bugs tend to appear after various updates, but the team genuinely do work hard to fix them quickly and the rare occasions of serious problems are resolved as promptly as can be reasonably expected from a small company.

While there are many good service providers on there, its true there are many awful ones too. This can't really be something Zignaly should be blamed for, they operate an open free marketplace with minimal interference, an approach that is in keeping with the spirit of crypto. Stats for all providers are easy to find and can be viewed in much more detail than you are likely to see anywhere else, making it easy for users to do their own due dilligence.

While support can be a little slower to respond than one might hope for at times, admins and staff can usually be found on their discord server, along with many long time users that will gladly help. Crucially though, they are also busy improving and expanding the service and, as mentioned before when problems do occur they prioritise fixing them over responding to everyone individually. Which seems better if you ask me.

Having been with them since early on, i can confidently say the whole team behind Zignaly are totally serious about the service, the growth of the business and their future prospects within this emerging economy. So i will gladly recommend it with a full 5 stars.

April 17, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Thank you for your support and feedback!
We are constantly working on our service and support improvement.

See you around and happy trading,
Zignaly Team

Rated 5 out of 5 stars

Best bot and copy-trading platform + its free!

This is by far the best platform I have use to automate my crypto trading. There is little bugs from time to time but the team is very transparent and quick to fix it.

For a platform that is in beta phase, Zignaly outperform other more established bot platform.

If you want to simplify and automate your crypto trading, or if you want to follow good traders automatically, Zignaly is the platform you want to use..

Plus, it's free.. Those complaining in the other comments below have just not read before investing. It is written everywhere that profit sharing might keep your funds locked if a provider does not close position. This is their mistake. And they clearly did not check the provider before investing top know how their strategy works.. Mistake 2..

Anyway, if you are able to read and do your diligence before investing, Zignaly is a good place to be.

April 16, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Jean-Simon,
Thank you for your support 💪

Zignaly Team

Rated 1 out of 5 stars

Zignaly is a Reason for Regret

I started using the Zignaly site in late 2020. I was satisfied at first, but I introduced it on my youtube channel, everything went well in the first month, they also stated that they have a reference system, I shot promotional videos to take advantage. However, after the first month, they started to have problems with payment, The users I brought under the affiliate program are not counted.
I caught around 14000 views with 2 videos and brought hundreds of new members. However, after that, the real problem started. When it comes to payment, they are constantly making problems, When it came to making payments under the affiliate program, they constantly created problems. When the partnership income of February was not paid, I sent an e-mail in March, they told me that they would pay all of the previous ones in April, And April came, I sent an e-mail again, this time they say they will pay for sure in May.

To be honest I will not use it in any way anymore and I do not recommend it. I will inform people about it on youtube and I will also inform people on reddit and revain style forums if it opens.

Apart from these, there are no problems with not only getting service from the support department and not being able to reach it, there have been many disconnections and slowness in many transactions such as the binance API connection, I did not mind that it is being developed because it is in the beta phase, but after all these, you should stay away from zignaly when you can use another platform without any problems. I advise.

April 13, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Thank you for your feedback.

As we followed up via emails regarding your concerns, going beyond our policies to satisfy your demand, we still see some bothers.
Unfortunately, we are not able to change how our affiliate program works. The payout for validated customers is paid at the beginning of the following month. It indeed takes some time for users to become customers, so there is no instant validation of the leads. This process is manual work performed each month.
We are not paying for visits, unfortunately, at this point.

Zignaly Team

Rated 5 out of 5 stars

very goooooooooooooooooooooooooood

April 3, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi. Thank you. We would love to know more about your experience, and have sent you a request for more information but have not received a response as yet. Please feel free to give us details about your experiences with Zignaly.

Have a great day.

Rated 1 out of 5 stars

More PROBLEM

I logically record this feedback for users; I registered on this website and with the appropriate information I had, I connected my wallet to my account; Unfortunately, to start some kind of transaction, they asked me to transfer my bitcoins to an in-wallet wallet; When I transferred, I realized that the transaction I was using uses USDT and they do not have the ability to convert it in their wallets, and I had to return the bitcoin to the Binance wallet if Byense had registered the deposit transaction for me free of Fee. ; They deducted 0.0005 bitcoins to return, and the cost of the useless interface of this website must be paid by uninformed users like me;
I found a website that asks you to transfer your wallet; Not trustworthy at all; Please make informed decisions and do not be fooled like me
I do not recommend at all
In addition, there is no detailed guide to the work process and there is no transparency among trading experts
***************************************************************
Please accept liability for poor UI and lack of notification and Return my bitcoins
***************************************************************

March 19, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Mehran,

We're sorry you had a bad experience using our platform. Thank you for writing such detailed feedback, as that's what helps us continually learn and improve. Per your statements and email address provided, we have gone back to check what could have happened, and have made a few observations. Stating them below:

Zignaly provides several free-to-use services, such as Signal Trading, Copy Trading, and Manual Trading. None of these require you to deposit funds anywhere other than on your own exchange (in this case - Binance). The only access Zignaly has to your account is via API keys used to automate your trades.

When it comes to Profit Sharing, yes, it is required that a user create an account on the Zignaly Exchange (which is powered by and part of the Binance Broker Program) to be able to link a trader and begin profit sharing. The quote currency is set by the traders, and a lot of them have set this as USDT. We agree this could have been made clearer from the start instead of only toward the end of the process to avoid any miscalculations or missteps along the way. We will be looking into this immediately.

All our available traders have their results displayed in chart form right on the user dashboard. We would love to hear from you, though, about how we could make it appear more transparent and clear to users. You can reach us at any time via email with any suggestions you have. We would definitely take them into account.

Regarding the fee you have been charged, it seems you have made an internal transfer between your accounts, and this is the fee that Binance has charged you for the transaction. As you're aware, every interaction with the blockchain carries some kind of fee. This particular kind of transaction fee has been charged by Binance, and is something beyond our control.

Hope these help address your doubts. If you have any further questions please reach out to us at any time and we'll be happy to help. Our support team is available 24/7 at support@zignaly.com.

We hope you'll come back and try out Zignaly again. Thanks for taking the time to provide your feedback.

Have a good week.

Team Zignaly

Rated 2 out of 5 stars

Slow Slow Slow

The UI seems fine at first, but when exploring through traders after adjusting the filter the traders page disappears and i have to refresh the page to get back to normal.

Please fix this.

January 8, 2021
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Sam, thank you for taking the time to leave Zignaly a review.

We apologize for any inconvenience the UI caused you. We are continually evolving and improving our services, as well as our dashboard's performance. If you haven't used it for some time it would be great if you could log in and let us know if you continue to experience the same issues.

If you have any suggestions for what else we could focus on please don't hesitate reaching out. You can send us an email on support@zignaly.com and we'll take a look at it immediately.

Have a great day. Hope to have your continued support.

Rated 3 out of 5 stars

I find zignaly interface difficult to…

I find Zignaly interface not intuitive, difficult to use and slow.

November 26, 2020
Unprompted review
Zignaly logo

Reply from Zignaly

Hi Alberto,

Thank you for giving us your feedback. If you ever come across any issues or have suggestions that would improve your experience you can always send us an email on support@zignaly.com and we'll revert as soon as possible.

Regarding your concerns - we are working on making Zignaly more intuitive and improving upon the interface every day. But if you experience any problems with the speed or ease of use of Zignaly the next time you log in please let us know.

Have a good day, and thank you for signing up with us.

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