Zima Dental Reviews 

This is a sleek looking product that actually works.

I had an issue with the unit. I communicated with customer service and everything got resolved quickly. I was very satisfied with the outcome and this was the best customer service I’ve had in yrs.

My review is based on the order and return process, and customer service - not the appliance which I never got to use. I placed an order for an appliance and some cleaning tablet boxes. I was informed after the fact the appliance was on backorder, and offered another color. I declined and requested the order to be canceled. They sent another email, ignoring my cancel request, that the appliance would be shipped out "today", and inexplicably they shipped the cleaning tabs (which I have no use for in the absence of the cleaning device). I requested to cancel again and requested a return label for the cleaning tablets. No response for several days and finally an email indicating the appliance had been shipped. I tried to generate a return request on their website but the system forces you to enter a "lot number" for the appliance - hardly the "effortless returns" the website claims. Finally I asked once again for a cancellation and the agent said it could not be cancelled since it had been "shipped", but once I receive it she will email me a return label. It was a confusing process but in the end customer service offered accommodations that made up for the frustration which was positive.

While the cleaning pod is decent for my night guard, trying to cancel my autoship for the tablets was a nightmare. I would simply get a 'we are now shipping your product' email with no warning. Then I clicked in the email and there was nowhere to see my subscription. SOOOOO I went to look on the website. Nope. Have to log in through a third party app. Okay. From there? Still nowhere in my own profile to check. So I google their FAQs. Nope. Not in their FAQs. Okay...way down at the bottom of their website is 'Manage My Subscriptions.' I feel a glimmer of hope...alas! I seem to only be able to update the number of boxes I want shipped or change the frequency of my shipping, or skip an order. Nowhere to cancel...until I see a GREYED OUT OPTION AT THE VERY BOTTOM OF THE PAGE that says 'cancel'. I click. No less than five pages later "Do you really want to cancel?" Do you REALLLLY want to cancel? "WHY do you want to cancel?" What if we give you a better discount?....was I finally able to cancel my subscription! Most autoships give you a couple days heads-up that they are renewing in the first place, and you can EASILY click to manage. Not this one. BUYER BEWARE - you will be hooked in an endless loop of inconvenience and you will just give up and let them take your money.

Great product. Excellent job of cleaning my aligner. I had previously used another product from a competitor. This is much better and leaves my aligner sparkling.

I am very happy with my Zima dental pod . Before having the Zima pod , I thought my dental appliance was clean enough by just washing it with mild soap and water . After using the dental pod , my appliance came out clearer and cleaner , not the cloudy looking appliance which I thought was an original appearance . Now it gives me confidence that my dental night guard is thoroughly cleaned . Worth the buy!

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier than brushing the mouth piece.

excellent customer service; timely and appropriate. And there is no better tablet and sonic cleaner. I have tried a few and these are far superior.

Everyone I interacted with during the whole process was friendly and helpful. Responses were very quick!

Excellent customer service regarding a problem with an order. Immediate follow up and the problem was solved.

My item I ordered malfunctioned so I reached out to customer service about the issue. They quickly answered my emails and sent a replacement. Great item and great customer service.

The team took my concerns and came up with a solution! Great customer service.

I was contacted by customer service that my order would be delayed because it was out of stock (Pod Pro arctic white). I was given the approx time it would be shipped and asked if I wanted to wait or I could change to another color (black) that was in stock. I explained that I had black one and this order is a gift for my partner. I asked if they had green and she said yes and they could ship it right away. I was pleased to be updated immediately on the status and offered options, and there is no delay now on my order. I received the confirmation email right away.
I have had the upmost professionalism in my dealings with Zima, that's why I bought one as a gift for my partner.
The product is excellent and I use it every day with my night guard. I always feel my night guard has been thoroughly cleaned and fresh without a chemical taste or smells using their tablets. And with the subscription for the tablets, there's nothing else to think about 😁

Excellent customer service! 5 star! Quick shipping and high quality devices!

Exceptional product! The customer service was excellent and extremely responsive and professional. I would recommend this product. I wish I had purchased when starting wearing my retainer.

Customer service was exceptional!!
Prompt, very helpful and totally addressed my concerns.
Product is superior and is very effective at cleaning dental appliances. Would highly recommend!!!

Support was amazing and really quick. I already have two pods at home and love them!

Customer Service is 5*, very impressed.
I made an order and paid for next day delivery; however, I did not receive it the next day. I emailed and was immediately refunded the postage cost. Prompt response and resolution.

I’ve been very happy with Zima Dental. The products are high quality and work exactly as expected. What really stands out is their excellent customer service—they respond quickly, are always friendly, and go above and beyond to help with any questions or concerns. It’s refreshing to deal with a company that genuinely cares about its customers. I highly recommend Zima Dental

I reached out about a mis-delivery, and Zima Dental Customer Service was very helpful! We full investigated the issue, I was able to have my subscription re-sent to my address. Very quick turnaround!!