Zima Dental Reviews 

5,767
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in cleaning dental appliances, making them feel and look fresh and new. Many find the pods and tablets easy to use, appreciating their quality, design, and convenience. The customer service team is highly commended for being excellent, professional, and very helpful, with prompt responses and efficient issue resolution contributing to a positive overall experience. However, some customers experienced product durability issues, including units breaking or having power supply problems, with a few also noting material discoloration or a desire for longer product life. Additionally, some people were dissatisfied with customer service processes, citing delays and confusion in order processing or delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and even love for the... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as superior,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

User experience

People report positive experiences with user experience, highlighting the convenience and simplicity of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Customer Service is 5*, very impressed. I made an order and paid for next day delivery; however, I did not receive it the next day. I emailed and was immediately refunded the postage cost. Prompt res... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 93% of negative reviews

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4.8

All reviews

(5,767)

2,309 reviews in the last 12 months

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Rated 5 out of 5 stars

This product is fantastic

This product is fantastic. My retainers last so much longer when I use Zima on a daily basis. I also commend the customer service with Zima. They are prompt, helpful and very respectful.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I experienced impeccable customer…

I experienced impeccable customer service with ZIMA. I was a bit salty about a miscommunication, and the numerous contacts with the representative were outstanding. They never wavered, consistently kind and patient, taking swift and satisfactory action with my "demands". Their professionalism was humbling. Thank you for all your assistance with my requests. I am grateful

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, personalised service

I made the error of not placing two orders together and when I noticed, made contact with Zima Dental. They responded immediately with courtesy and were very helpful. Gave me confidence in the company!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

After a few years of using tablets in…

After a few years of using tablets in water to soak my retainers they became cloudy and very difficult to clean even with a small brush. After a lot of research I decided to buy a Zima Dental Pod and noticed a real difference after the first use - my retainers are clean and clear back to how they were originally. I would highly recommend.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the Zima dental pod…

I have been using the Zima dental pod for the past 3 years. I started using it and the cleaning tablets when I started my Sure Smile teeth straightening procedure. I have continued to use them with my retainers. They work perfectly to keep the retainers very clean.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing product.

Absolutely amazing product.

I used to clean my mouth guard with a toothbrush and/or water but it just wasn't looking any better.
I saw the Zima Dental Pod advertised online and I'm usually sceptical about ordering things off websites that I'd not heard of before.
I'm so glad that I ignored all of my usual instincts and clicked onto the website.

My mouth guard is lovely and clean with the Pod & tablets and It's the best way to keep your guards/retainers extra clean and fresh.
I would recommend this to anyone.
10/10 products

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with Purchase

I researched dental cleaners since I was getting new retainers and decided on ZIMA since they are highly rated. Also the cleaning tablets are gluten free which is a requirement for me. I had an issue and customer service reached out to me within a few hours which I appreciated. All is good and I am happy with my purchase.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Make the purchase. You won’t regret it.

If you haven’t purchased a Zima now’s the time. I spent days reviewing websites and customer reviews for a pod to clean my appliance as well as my sons. Chose to purchase Zima with no regrets. Easy set up, amazing packaging so whomever came up with the packaging deserves a kudos. Clean up simple and the appliances excellent cleaning quickly. Don’t mind the photo apparently I clench my teeth when I sleep.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a dental pod for myself and…

I purchased a dental pod for myself and was loving how it cleaned my retainer. I began having an issue with it. So I reached out to Zima and received an immediate response. I followed their instructions to explain the issue. Within 24 hours, my problem was resolved. Their customer service is unlike any company I have dealt with before. They respond, interact and react to your issue and resolve the problem promptly. I couldn’t be more appreciative. Zima clearly stands behind their products. If looking for an ideal cleaner for your dental item, know Zima dental pods work amazingly and you can rest assured they will take care of you if needed. Thank you to the employees and company of Zima!

July 1, 2026
Unprompted review

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