Zima Dental Reviews 

5,766
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in cleaning dental appliances, making them feel and look fresh and new. Many find the pods and tablets easy to use, appreciating their quality, design, and convenience. The customer service team is highly commended for being excellent, professional, and very helpful, with prompt responses and efficient issue resolution contributing to a positive overall experience. However, some customers experienced product durability issues, including units breaking or having power supply problems, with a few also noting material discoloration or a desire for longer product life. Additionally, some people were dissatisfied with customer service processes, citing delays and confusion in order processing or delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and even love for the... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as superior,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

User experience

People report positive experiences with user experience, highlighting the convenience and simplicity of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Customer Service is 5*, very impressed. I made an order and paid for next day delivery; however, I did not receive it the next day. I emailed and was immediately refunded the postage cost. Prompt res... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,766)

2,309 reviews in the last 12 months

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Rated 5 out of 5 stars

The entire Zima support team that have…

The entire Zima support team that have contacted me, Sophie, Gian and Juancho, have been EXCELLENT in providing updates on the status of my replacement order. The delivery service created the problem by delivering my unit to the incorrect address. This was NOT a problem that Zima created nor caused. But Zima is doing all that it can to correct the issue. I have not received the replacement yet but will update you when I do. Thank you for your customer support team and for Sophie, Gian and Juancho!!! They have been what every customer support team should be, sadly that is NOT how many businesses operate today.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good products and customer service

I bought the Dental Pod Pro from Amazon and tablets directly from the Zima website. The Pod is simple to use, has good quality build and cleans well. The tablet works better than other substitute products out there. I wish they sells the tablets on Amazon too, because purchasing from their website was a hassle. The shipper they use, ShipX, was unreliable. Fortunately Zima support team was responsive and fixed the problem.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product

Brilliant product - so easy to use and so effective. My mouth guard looks and feels incredibly clean and fresh - just like new. Wish I'd got one earlier and not wasted time with a tooth brush.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Products

These work great. I trust Zima dental to deliver quality. In addition, they arrived in a couple days. I will order from Zima Dental again.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Fast Response to Service Request

I submitted a request online to have my next subscription shipment moved to an earlier date. I expected to receive a response within maybe a day or so, but several minutes later I received an email response letting me know that the change had been made. I really appreciated the fast response to my request. This is typical of the service that I have received in the past.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

It took me a while to take the plunge…

It took me a while to take the plunge and purchase a Zima Dental pod, but I'm so glad I finally did! Firstly Patricia was very helpful, prompt, and professional when she responded to my email. I appreciate the team’s general attentiveness and for making sure lost time was made up by speedy shipping. I am using the appliance currently with my lower plastic retainers and see a difference already with clarity and cleanliness. I look forward to seeing what Zima has to offer in the future. Thank you Zima!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The service was great.

The service was great.
I received my product after a few days from ordering.
So pleased with the results!
My retainers are clean and stain free.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

We've only had the Dental Pod Pro for a couple of weeks, but we use it for retainers and splints and are very happy with it so far.

July 16, 2026
Unprompted review

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