Zima Dental Reviews 

5,787
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in cleaning dental appliances, making them feel and look fresh and new. Many find the pods and tablets easy to use, appreciating their quality, design, and convenience. The customer service team is highly commended for being excellent, professional, and very helpful, with prompt responses and efficient issue resolution contributing to a positive overall experience. However, some customers experienced product durability issues, including units breaking or having power supply problems, with a few also noting material discoloration or a desire for longer product life. Additionally, some people were dissatisfied with customer service processes, citing delays and confusion in order processing or delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and even love for the... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as superior,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

User experience

People report positive experiences with user experience, highlighting the convenience and simplicity of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Customer Service is 5*, very impressed. I made an order and paid for next day delivery; however, I did not receive it the next day. I emailed and was immediately refunded the postage cost. Prompt res... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,787)

2,318 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast reliable customer service

Fast reliable customer service. I couldnt find a document that my FSA administrator requested. When I reached out to customer service, they gave me everything I needed and included a note to reinforce its fsa eligibility.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My daughter found your product. She has a new sleep appliance, like mine and was looking for ways to keep it clean. So I bought a the Dental Pod Pro for myself before purchasing a birthday gift for my daughter. Love it! The small profile and ease of use is great. They are clean and oder free. Unfortunately, the UV case does not fit the appliance. The support staff have been so helpful in taking care of me. It was hard to find the specs, but my appliance has wings which make it 1/8" too tall for the UV case. Otherwise I'm very happy.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Product. Effectively Cleans Dental Trays.

This works very well at cleaning my Invisalign mouth pieces. It’s very easy to use right out of the box. By the time I’m done flossing and brushing my teeth, the pod’s cleaning cycle is complete and my trays are ready to go.

I’ve used it both with and without the deep cleaning tablets. Either method is effective but the tablets definitely add a nice minty freshness. Sometimes I’ll douse my trays in a little peroxide before filling the reservoir with water.

I’m so glad I purchased this handy tool. I don’t think I would have cleaned my trays as frequently or as efficiently without it.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The Zima cleansing tablets are great!

The Zima cleansing tablets have been excellent in treating my night guard effectively. I woukd never place my night guard into my mouth without first cleansing it with the Zika cleaning tablets. And, I woukd never simply try cleaning the germs that accumulate in a night guard with a toothbrush or other scraping method. All that dies is bring the germs to life and infect your teeth and gums.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Hygienic Ultrasonic Dental Pod and tablets

I use the ultrasonic cleaner on my dental appliance every day with the peppermint tablets. It seems to clean the appliance with or without the tablets but I feel the appliance is fresher with the tablets. So far the shipping and ordering is easy to manage with a subscription. I’ve been using these tablets and the dental pod now for over the past year. It continues to work as if I had just purchased it.
Before this time I had a denture cup and dental tablets. I believe they did a good job but this is another level of clean in my opinion.

July 13, 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it in the long run

The dental pod works well ,it does clean it brilliantly. But you are expected to use a tablet a day ,that only they supply and when you add it up it's £40 a month just to clean it my mouth guard cost £180 so in less then six months I could just buy a new one anyway.

July 13, 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I’m very sorry to hear that your experience has not met your expectations. This is certainly not the experience we want for our customers.

I’ve reached out to you privately to gather a few more details and assist you directly so we can better understand your concerns and help resolve them.

Kind regards,
Emily

Rated 5 out of 5 stars

Surprised by how much these tablets…

Surprised by how much these tablets make a difference in cleaning my mouth guard. My sleep apnea mouth guard is almost 5 years old and since I’ve been using these tablets in the Zima ultrasonic cleaner it looks almost brand new.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was cleaning my oral appliance with a…

I was cleaning my oral appliance with a tablet and water but still had yellow biofilm on the bottom of my appliance. My dentist said I needed to address biofilm on my lower teeth. Since I pull, irrigate and floss I was frustrated. I jumped at the chance to try the Zima and my oral appliance is very clean and my last dental checkup was A+.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love using my Dental Pod Pro to clean…

I love using my Dental Pod Pro to clean my Invisalign retainers. Unfortunately my device stopped working but customer service was very helpful in helping me get a new unit ordered for free.

July 7, 2026
Unprompted review

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