The most transparent of the currency exchange services. 0.2% currency conversion fee. Nothing else. Whether you make a single or multiple transactions you get the same deal. Great exchange rates too.... See more
Company replied
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Wouldn't touch this bank again with a barge pole. Cannot be trusted, customer service is useless sending you round and round in circles only to tell you lies. Absolutely disgusting service. Has really... See more
Love this service! V thorough setup process took a little while because of having to take photos of identity documents, but once done the rest was a breeze. Got a physical card in just a few da... See more
Company replied
My favorite travel companion! Zing has become a non negotiable for me when I travel. It has the best rates and it is super easy to use. You don’t even have to do the conversions yourself ahead of ti... See more
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Company details
Written by the company
Zing is now closed. Find out more at https://zing.me. Zing is part of the HSBC group. Zing is provided by MP Payments UK Limited, a company registered in England and Wales with registered company number 14263447 and its registered office at 8 Canada Square, London, E14 5HQ. MP Payments UK Limited's registered VAT number is GB365684514. MP Payments UK is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing electronic money and the provision of payment services, with FCA registration number 983835. MP Payments UK Limited is part of the global HSBC Group but is not a bank. Your funds are not deposits and are not protected by the Financial Services Compensation Scheme ("FSCS"). We keep your e-money safe by safeguarding your funds in a separate bank account. MP Payments UK Limited is separate from HSBC UK Bank Plc ("HSBC UK"), and your e-money does not count towards your total FSCS protection with HSBC UK (if applicable). If you have any questions, please contact support@zing.com.
Contact info
United Kingdom
- zing.me
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid, Unless you want to wait days to receive your money
All I wanted to do was simply add money to my zing account, this should be a swift process given that the account that I am adding money from is my own personal account. To this date, funds have still not shown on my balance I don't see the reason for delay, once I receive my money, I will be closing this account unfortunately.
January 9, 2025
Unprompted review
Reply from Zing
Hi there. I'm sorry to hear about your experiences and your desire to close your account. Payments into and out of Zing can take different lengths of time to be processed depending on the currencies and destination or country of origin. We do also on occasion complete additional checks on some payments that can cause slight delays. If the payment hasn't credit yet please reach out to the ZingCare team via in-app messaging for them to investigate. Thanks, ZingCare.
Honestly this is the worst bank I’ve…
Honestly this is the worst bank I’ve ever used… They absolutely do not care about you as a customer, I had multiple issues after opening an account with zing. One of these issues being I disputed a payment, gave them all the information and because I didn’t receive an “invoice/receipt” from the merchant they wouldn’t chargeback the payment… Avoid these clowns at all cost, there’s a reason why they are not popular.
January 7, 2025
Unprompted review
Reply from Zing
Hi there. Thank you for your feedback and for taking the time to leave us a review. Where a customer needs to make a dispute about a card transaction, we need to collect a certain set of information which we then submit to the scheme to request a chargeback. Without specific information claims will be rejected. I have however passed your details to the team to review the process. Thanks, ZingCare.
Use Zing if you don't have a worry, they will show you what worry looks like
I sent a transfer which didn't go through. Shows under process for the last 6 days. Asked for refund which is also two days back.
Pathetic customer service as ready templates are used to answer your specific query.
Should have seen that the transaction is not going through and proactively refunded the amount paid.
I will be very wary to use Zing in future.
Almost 25% reviews are negative. People at the helm need to pull up their socks
January 2, 2025
Unprompted review
Reply from Zing
Hi there. Thanks for taking the time to leave us a review. Where a payment is made internationally this often passes through a number of banks (called intermediary banks) after we send it from Zing. Once a payment has left Zing's 'side' of the payment process we unfortunately have no control over it, including being ability to check the status, speed it up, or cancel it. You are right, we do supplement human responses with pre-prepared answers to ensure that the guidance and responses given to customers are consistent. I'm sorry that your experiences fell short of your expectations. I have passed your feedback to the team for further review however. Thanks, ZingCare.
With holding money that a friend sent…
With holding money that a friend sent me. I sent relevant information that they requested when they withheld the money. They Also put a stop to my account for no reason and cannot get any answers or access to my own money. Stay clear
January 6, 2025
Unprompted review
Reply from Zing
Hi there. Thank you for taking time to leave us a review. On occasion we do stop payments and complete additional checks to ensure we are keeping our customers and their money safe and to ensure we are fulfilling our regulatory obligations. I am sorry that we didn't meet your expectations this time. Thanks, ZingCare.
i sent money into my zing account over…
i sent money into my zing account over 2 weeks ago and i haven’t been able to access it. i have been told that it’s under investigation for the past two weeks but have seen no progress what juts seems like robbery i have been more then happy to provide any information to help speed up the process but there is no reply every single time
November 30, 2024
Unfortunately I have had to stop using…
Unfortunately I have had to stop using my zing account has topping up with a debit card is no longer permitted
November 16, 2024
Reply from Zing
Hi there. Thanks for your feedback and sorry to hear about your decision to close your account. You are right, we did recently make the decision to remove debit card top ups to Zing. We did however recently launch auto-top ups, linked accounts (both via Open Banking) and top ups via Google and Apple Pay. These sit alongside our existing top up methods of quick bank transfer (via Open Banking) and being able to send a payment into your GBP or EUR wallets using bank account details. I've passed your feedback to the team. Thanks, ZingCare.
Absolutely AWFUL AWFUL company this is…
Absolutely AWFUL AWFUL company this is a genuine review I have been asked over 35 times to provide proof of why I need to send a faster payment to the same person same payee they delay for hours have to keep chasing it up I put up with it for a while as I was without another bank account at the time but how is it they can tell me in the live chat that only some payments are stopped for review it's every payment I have to answer the same 6 questions over email do not join this bank they steal your money I am a regular UK customer not dodgy in the slightest yet my account has just been blocked and I've been asked to provide proof for about 6 payees that have already been on my payee list for months, then I'm being asked all kind of questions about my employer, these are CROOKS AND SCAMMERS
January 4, 2025
Unprompted review
I love using the card and I will be…
I love using the card and I will be using it from on thank you.
November 27, 2024
Reply from Zing
Hi there, thanks for your feedback. Really glad to hear you're enjoying the app.
Thanks, ZingCare.
Stay away.
Stay away.
They hold your money without giving answers. Their customer service is appalling. Their responses are almost like they are scripted. They cannot offer solutions.
Use another company and avoid as I am still waiting for my money to return to me for a week.
January 2, 2025
Unprompted review
Reply from Zing
Hi there. Thank you for your feedback. We do supplement human responses with some pre-prepared answers to ensure that our agents provide consistent guidance to our customers. I will share your feedback with the team to identify coaching and training needs. Thanks, ZingCare.
Froze my account 1 week ago for no…
Used Zing for about 8 months now they Froze my account 1 week ago for no reason, no reply..no chance getting in touch with customer service.. absolute useless..
UPDATE: 2 months now still waiting for a response.
December 26, 2024
Unprompted review
Great online bank
November 11, 2024
Reply from Zing
Hi there, Thank you for your positive feedback. Really glad to hear you're enjoying the app.
Thanks, ZingCare.
Good start Zing
Good start Zing but need you to offer things like Chase offer. Maybe I am not picking up on / aware of all of your features.
August 19, 2024
Reply from Zing
Hi there. Thanks for the feedback. As a new business we have lots of plans to keep adding new features in the future based on customer research. We'll aim to balance addition of new features with simplicity to keep it as easy as possible for our customers. Thanks, ZingCare.
Promise kept
Fulfilling the promise on the referral scheme.
Also, the CVV being hidden on the app makes the account to be more secured even if card is missing.
I will like Zing to have a savings account just like some mobile banks do for me to stick properly with using it.
November 28, 2024
Reply from Zing
Hi there. thanks for your feedback and for your suggestion. A 'savings' feature is on our roadmap, exactly what this will look like hasn;t been decided yet so watch this space. Thanks, ZingCare.
Reply from Zing
Hi there, thanks for your feedback. Really glad to hear you're enjoying the app.
Thanks, ZingCare.
Reply from Zing
Hi there! Thank you! We strive to leverage technology to provide the best possible experience for our customers.
Thanks, ZingCare.
Reply from Zing
Hi there, thanks for your feedback. Really glad to hear you're enjoying the app.
Thanks, ZingCare.
The best tks for you service
November 20, 2024
Reply from Zing
Hi there, thanks for your feedback. Really glad to hear you're enjoying the app.
Thanks, ZingCare.
Long wait
Weird bank as it seems to be taking 2 months to verify my details. Rather strange as most banks only have ever taken a day. Looks like they’re delaying it so that they can reject my referral bonus. Not even interested now after hearing the reviews , their customer service seems to be AI , stick to your regular high street banks or Monzo as they seem to have great customer support. They also have no travel fees like Zing which is the only reason i applied for this bank but seems pointless now that it seems sketchy.
December 21, 2024
Unprompted review
Reply from Zing
Hi there. Thanks for for your feedback and sorry to hear about your experiences. Unfortunately it took us longer than we'd like to get all our own new customers signed up following our successful promotions over the past couple of months, please be rest assured that this was not intentional to avoid paying referral bonuses. If you need any further information about our promotional offer and eligibility due to be caught in our account opening queues, please reach out on in-app messaging. Thanks, ZingCare.
Reply from Zing
Hi Diane! We're glad you find our service quick and easy to use. We understand the importance of convenience for our customers, and we're always working to improve the user experience.
Thanks, ZingCare.
It was a wonderful and pleasant…
It was a wonderful and pleasant experience with Zing
December 1, 2024
Reply from Zing
Hi there! We're thrilled to hear you had a wonderful experience with Zing! 😊
Thanks, ZingCare.
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