The most transparent of the currency exchange services. 0.2% currency conversion fee. Nothing else. Whether you make a single or multiple transactions you get the same deal. Great exchange rates too.... See more
Company replied
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Wouldn't touch this bank again with a barge pole. Cannot be trusted, customer service is useless sending you round and round in circles only to tell you lies. Absolutely disgusting service. Has really... See more
Love this service! V thorough setup process took a little while because of having to take photos of identity documents, but once done the rest was a breeze. Got a physical card in just a few da... See more
Company replied
My favorite travel companion! Zing has become a non negotiable for me when I travel. It has the best rates and it is super easy to use. You don’t even have to do the conversions yourself ahead of ti... See more
Company replied
Company details
Written by the company
Zing is now closed. Find out more at https://zing.me. Zing is part of the HSBC group. Zing is provided by MP Payments UK Limited, a company registered in England and Wales with registered company number 14263447 and its registered office at 8 Canada Square, London, E14 5HQ. MP Payments UK Limited's registered VAT number is GB365684514. MP Payments UK is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing electronic money and the provision of payment services, with FCA registration number 983835. MP Payments UK Limited is part of the global HSBC Group but is not a bank. Your funds are not deposits and are not protected by the Financial Services Compensation Scheme ("FSCS"). We keep your e-money safe by safeguarding your funds in a separate bank account. MP Payments UK Limited is separate from HSBC UK Bank Plc ("HSBC UK"), and your e-money does not count towards your total FSCS protection with HSBC UK (if applicable). If you have any questions, please contact support@zing.com.
Contact info
United Kingdom
- zing.me
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Strongly advice against this application.
Easy to setup, used for several months around Europe and beyond no issues top up using quick transfer option from first direct, today the topup option does not function and they tell me this function is not available but is under development, WHAT have I been using for several months. I know it's money but be very careful, I advice find an alternative. Do not trust this application. I read your reply, but the quick transfer from First Direct is NOT working!!!!!!!!!!!!!
As of 2 Jan 2025 quick transfer with First Direct is Not Working. Your reply informs me it should work. Very disappointed you withdraw a facility no notice
December 19, 2024
Unprompted review
Reply from Zing
Hi there. Thanks for your feedback and sorry for the confusion. We have a few features which we use Open Banking for. 'Quick bank transfer' where you can use Open Banking to top up your account and 'Account linking', similar but this creates a slightly longer lasting connection to save you time and effort. At the moment we only support first direct through Quick bank transfer, which is how I assume you've been topping up until now. We are working to bring first direct to our list of banks we can use Account linking for in the future, so please watch this space. Thanks, ZingCare.
Never have I been so frustrated since…
Never have I been so frustrated since opening account with Zing! I have repeatedly requested my pin and cvv numbers and they for some reason have not cooperated. I went into an HSBC bank and showed them my Zing card asking them what they knew about Zing, to which they just looked blank and said they knew nothing? When I pointed out that it was under the HSBC umbrella they started to become intrigued. I think this tells you all you need to know about Zing. Just don’t go near it is my advice.
December 19, 2024
Unprompted review
Reply from Zing
Hi there. Thank you for your feedback and I'm sorry to hear about your experiences. I can see you have been in touch with customer services, however I will also pass your feedback about your experiences to our team for review. Thanks, ZingCare.
Reply from Zing
Hello there. Wow, thats a lot of positivity and we love it. Thank you so much for choosing Zing. Thanks, ZingCare.
First time user
This being the first time I have used a mobile banking system I found it very easy and helpful. Zing also kept to their arrangement
November 29, 2024
Reply from Zing
Hi there. Glad you hear that you are enjoying Zing and find it nice and easy. Thanks, ZingCare.
Reply from Zing
Hi there. Thanks for the feedback and glad to hear that you find us easy to use and enjoying the experience. Thanks, ZingCare.
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Blocked for no reason over 2 months
Blocked for no reason over 2 months
I had £80 in my account plus whatever I was about to make on referrals
They don’t communicate
No check takes 2 months or more
It’s Christmas no one’s got time for these games
December 17, 2024
Unprompted review
Reply from Zing
Hi there. One of our aims is to keep things simple for our members so it's great to hear when we've done this. Thanks, ZingCare.
Useless
I applied for an account on 22 October and received an e-mail on 1 November saying "I can confirm that the relevant department is now reviewing your application and they will get back in touch with you once this review is complete." More than 6 weeks later, I've heard nothing more from them and I'm still waiting for them to complete the review.
November 1, 2024
Unprompted review
AVOID AT ALL COSTS
AVOID AT ALL COSTS
For a new bank, one would have thought that they would do all they can to attract and keep new customers.
But not this bank, they couldnt care less about it’s customers. It took them 10 days to confirm my identity
Rather conveniently by the time that the bank got it’s act together and confirmed this their £25 offered had ended. Despite sending multiple emails. The bank ignored all emails
December 11, 2024
Unprompted review
Reply from Zing
Hi there. I'm sorry to hear about your experiences. Sorry to hear that you have not received responses to your emails, I'd like to think this is an issue with sending and receiving emails, rather than that we are ignoring you. If your account is now open please contact us via in-app messaging, you can find this in the top right of the homescreen. Our team can then take a look at your case for you. Thanks, ZingCare.
Payment made easy
November 22, 2024
Reply from Zing
Hi there. Thanks for choosing Zing and leaving us a review. Thanks, ZingCare.
Reply from Zing
Hi there. Glad to hear that you found it easy to set up the account. Thanks, ZingCare.
Love Zing, But Hoping for Fitbit GPay Soon
Zing is a great fintech app, but I’d love to see support for Fitbit GPay added. While the app already supports Google Wallet, expanding to Fitbit GPay would make it even more versatile and convenient for wearable users. I’ve shared this suggestion with their support team and hope to see it implemented soon!
December 15, 2024
Unprompted review
Reply from Zing
Hi there. We love it when our members come to us with suggestions. I've feed this into our Card's team for their consideration. Thanks, ZingCare.
Zing is a new fave
Zing is a new fave. It is so convenient especially abroad. I've been getting all my friends and family to sign up. It is so easy to use, I use to be on Revolut, but they got dumped and I upgraded to Zing, it's accessibility and its conversion features are what make this so different, and new. Everything is just easier especially for when you go abroad.
August 19, 2024
Reply from Zing
Hello there. Hearing that we are an upgrade over anyone is amazing. Thank you for the glowing feedback. Thanks, ZingCare.
Not good you block my acount and no…
Not good you block my acount and no givi my mor information. Open my acount
November 26, 2024
So far seems very efficient.
Not had my account long but so far seems very efficient. Just received my Debit card in a really clever holder. Shame I can't think of a way to reuse the holder and it will be a shame to throw it away.
November 26, 2024
Reply from Zing
Hi there. Glad you like the card sleeve, we think its pretty cool. Maybe we should run a competition for best upcycling of the card sleeve? Nice idea. Thanks, ZingCare.
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Still waiting for the reward process to…
Still waiting for the reward process to deposit the funds.
November 13, 2024
Reply from Zing
Hi there. Thank you for your comments. Our referral bonuses are paid directly into your Zing account, normally within 30 days of you completing all qualifying criteria. Hoping that you have now received yours, but if not please reach out to our support team via in-app messaging. Thanks, ZingCare.
Don’t ever use this service for…
Don’t ever use this service for international tranfer
November 30, 2024
Reply from Zing
Hi there. Thanks for your feedback and sorry to hear that you had a poor experience. I've checked your details and passed your feedback to our team for review. Thanks, ZingCare.
Super easy to do
November 9, 2024
Reply from Zing
Hello there. Great news, we are always glad to hear when our members find us easy to use. We try our best to keep it simple where possible. Thanks, ZingCare.
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