The most transparent of the currency exchange services. 0.2% currency conversion fee. Nothing else. Whether you make a single or multiple transactions you get the same deal. Great exchange rates too.... See more
Company replied
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See what reviewers are saying
Wouldn't touch this bank again with a barge pole. Cannot be trusted, customer service is useless sending you round and round in circles only to tell you lies. Absolutely disgusting service. Has really... See more
Love this service! V thorough setup process took a little while because of having to take photos of identity documents, but once done the rest was a breeze. Got a physical card in just a few da... See more
Company replied
My favorite travel companion! Zing has become a non negotiable for me when I travel. It has the best rates and it is super easy to use. You don’t even have to do the conversions yourself ahead of ti... See more
Company replied
Company details
Written by the company
Zing is now closed. Find out more at https://zing.me. Zing is part of the HSBC group. Zing is provided by MP Payments UK Limited, a company registered in England and Wales with registered company number 14263447 and its registered office at 8 Canada Square, London, E14 5HQ. MP Payments UK Limited's registered VAT number is GB365684514. MP Payments UK is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing electronic money and the provision of payment services, with FCA registration number 983835. MP Payments UK Limited is part of the global HSBC Group but is not a bank. Your funds are not deposits and are not protected by the Financial Services Compensation Scheme ("FSCS"). We keep your e-money safe by safeguarding your funds in a separate bank account. MP Payments UK Limited is separate from HSBC UK Bank Plc ("HSBC UK"), and your e-money does not count towards your total FSCS protection with HSBC UK (if applicable). If you have any questions, please contact support@zing.com.
Contact info
United Kingdom
- zing.me
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Awful taking 2 months to verify
December 3, 2024
Reply from Zing
Hi there. Thank you for your feedback. Following our successful appearance in the Money Saving Expert email we had some queues for new accounts. We always try to get accounts opened as quickly as possible. Thanks, ZingCare.
Reply from Zing
Hi there. Thanks for your feedback. As per our promotion, once all qualify criteria have been met we normally make bonus payments within 30 days. You can check the status of your referral in the app. Thanks, ZingCare.
Zing are scammers and deceptive
Signed up for the bonus of spending £5 and get £30 back which I received on the 30th day.
I also signed up my friends using my referral link and they got their £30 too.
But I never got anything from referring??? I am owned at least £120!! And before a bot replies to this review, it has been more than 30 days.
All my friends met the criteria and got paid using my referral link, yet I got nothing!
I knew it was too good to be true. Customer service are useless bots, even the actual humans you speak to, are bot like and useless.
I could provide all my friends details and their mobile numbers that they used to sign up and the live chat agent said wait 30 days, despite it being longer than 30 days.
Don’t bother with their refer a friend scheme as it is a scam. You don’t get paid.
Avoid…
December 8, 2024
Unprompted review
Reply from Zing
Hello there.
Sorry to hear about your experiences, and that you find our Customer Service team and those in the team who reply to these reviews robotic. I will provide this feedback to them for coaching where needed.
Although we can provide updates on your own referrals we are unable to confirm specific details about members who you may have referred, other than confirming whether they have completed all qualifying criteria, despite you providing us further information. I understand how this can be frustrating though, the only thing I can suggest at this stage is that you contact our team for further investigation and onward review by the referral team, however it may be that they find the same outcome.
I'll provide your feedback to our referrals team for review.
Thanks, ZingCare.
Lier company no honour
They never pay registration bonus, even though you have met all the criteria long ago. They can only tell you that they will normally pay within 30 days. You can imagine why they put “normally” in the wordings. Totally lier. For a banking service, honesty is the upmost thing
December 6, 2024
Unprompted review
Reply from Zing
Hello there. Sorry to hear about your experiences and how this had made you feel about Zing. We use the word normally as, on occasion we make payments early, and sometimes a little later than the 30 days if we've been busier than expected. It is not a term that we use to indicate whether you will, or will not get your bonus. You can check on the status of referrals in the app and our team can also check our systems when you contact them via in-app messaging. As long as you completed all qualifying criteria as set out in our terms and conditions the referral bonus will be paid. If the payment has not been made, it may be that you unfortunately didn't meet all qualifying criteria. I'd suggest reaching out to our team to check further. Thanks, ZingCare.
Thanks excelent i like zing account.
August 19, 2024
Reply from Zing
Hi there. Glad you are enjoying your Zing account, thanks for choosing us. Thanks, ZingCare.
Not paying advertised sign-up bonus
I signed up using a referral link with a £30 bonus after your first transaction. I did my bit, but they wouldn't pay the bonus.
Edit: it wasn't because I'd not waited 30 days. It's because they said I hadn't followed a referral link. I'm also not the only one who's been cheated.
December 5, 2024
Unprompted review
Reply from Zing
Hi there. Sorry to hear about your experiences. Once all qualifying criteria have been met, we normally pay referral bonuses within 30 days. If you have any questions please reach out to the team via in-app messaging. Thanks, ZingCare.
Till now its a great experience to use…
Till now its a great experience to use and the card design is lovely.
September 9, 2024
Reply from Zing
Hi there. Really glad to hear that you like our card design. Thanks, ZingCare
With Zing, expect to lose access to your money without explanation
I opened this account as one of their first 10,000 customers, getting a "Founding Member" badge. It seemed like a competitive and smooth way to transfer some foreign currency - I sent some AUD to Australia (I'm Australian), and used it to make a payment on a French mortgage in Swiss Francs (I'm also French and worked & was born in Switzerland).
All up less than £10K.
Then, out of nowhere, they blocked my account without any explanation. The only recent transactions are £600 from one Zing currency wallet to another, and 2 incoming payments from myself totalling £600 two weeks prior.
Unfortunately I am also a (Premier) customer of HSBC and the Zing account freeze has caused me untold misery as it has somehow propagated.
I am also a long-term shareholder of HSBC and I must say it's difficult to understand why they have such blatant disregard for their customers. How about just picking up the phone to talk to your customers? Instead, a wall of silence, not even a single question, your own money taken hostage and zero accountability from Zing.
I really should attend the next shareholder meeting and raise some of these issues. Zing&HSBC seem to lack any social conscience or common decency.
I could not have been more disappointed.
November 28, 2024
Unprompted review
Perfect 👍🏼
Very easy to use Good rates between Accounts and currency's holiday shopping.... perfect
August 19, 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing to use Zing. thanks, ZingCare
This card is unbelievable rubbish
This card is unbelievable, took 2 weeks for my wife to top up her card, keeps refusing any debit cards try to use to top up. Tried to pay for gift vouchers from Harvester restaurant refused 6 times when queried was told to look at reasons , these included drugs, pornography, people smuggling, sure Harvester would be pleased to hear about that. Managed to top my card up previously with £700 for holiday but transferred it back to my bank as concerned couldn’t use abroad . Will never use again, will go back to Caxton they know what they’re doing only switched for the £30, Don’t touch with the proverbial barge pole
December 1, 2024
Unprompted review
Reply from Zing
Hi there. Thank you for the feedback. I have passed this to our Cards team for review. Thanks, ZingCare.
Reply from Zing
hi there, great feedback, thank you. Thanks, Zingcare.
Great app very easy to use and…
Great app very easy to use and fantastic exchange rates
August 19, 2024
Reply from Zing
Hello there. Thank you for the feedback and for choosing Zing, we are glad you're impressed by our exchange rates. Thanks, ZingCare.
Reply from Zing
Hi there, thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Reply from Zing
Hi there. Just about to turn 1 in a months time so yeah, I think we can still be called the new kid on the block. Thanks for choosing Zing. Thanks, ZingCare.
BEST CARD EVER
Outstanding card to have, really handy for using abroad many currenciesavailble and really easy to convert in seconds...lifesaver in fact, great customer service too.
August 19, 2024
Reply from Zing
Hi there. Wow, not very often that we get described as a lifesaver, but we love it. Our team will be thrilled to hear they gave you great service too. Thanks, ZingCare.
Great card/ App for travelling
I enrolled in the Zing card for my Daughter and myself for our holidays this year and it proved to be a great asset, very easy to use and easy to convert between currencies and to transfer money between accounts.
Good exchange rates when changing currencies on the day with low charges
I would highly recommend the Zing card and App as it’s easy to use and to link with your bank account.
August 19, 2024
Reply from Zing
Hi there. We love travelling the world with our members, glad we got to travel with you and your daughter on your holidays and that we came in handy. We look forward to continuing to travel the world with you. Thanks, ZingCare.
i think it is good for people who not…
i think it is good for people who not able to open account
August 19, 2024
Reply from Zing
Hi there. Thanks for the feedback. Thanks, ZingCare.
Reply from Zing
Hello there. We like different, after all who wants to be normal and like the rest. Thanks, ZingCare.
Love my Zing
I used my Zing card in the US this summer. Great exchange rate, very practical and easy to use anywher
August 19, 2024
Reply from Zing
Hello there. We'll take 'practical', it's like receiving socks for christmas! We're glad to hear that you are enjoying Zing, we enjoyed traveling to the US with you as well. Thanks, ZingCare.
Reply from Zing
Hi there. We aren't actually a credit card, we're a debit card. But we'll still take that we are the best online. Thanks, ZingCare.
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