Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... See more
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See what reviewers are saying
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... See more
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... See more
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Company details
Information provided by various external sources
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Contact info
Unit 2 - York House, Avonmore Place, W14 8RW, London, United Kingdom
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
picked and delivered on time and wash…
picked and delivered on time and wash and iron excellent
October 28, 2018
Unprompted review
Reply from Zipjet
Hello Julie,
Thank you so much for your amazing feedback!
We are so glad that you are satisfied with our service. You have surely made our day!
Kind regards,
Sam from the Zipjet Team
Brilliant service
Brilliant service! Friendly and on-time driver and lovely clean clothes delivered as promised. We were on holiday in London and found Zipjet affordable and professional (much better than in-house hotel service). Will definitely use them again when I'm in London.
October 26, 2018
Unprompted review
Reply from Zipjet
Dear Megan,
Thank you for this amazing feedback!
We will always be happy to help any time you are in London!
Best,
Sophie From the Zipjet Team
WARNING DON'T USE THEIR SERVICE
WARNING DON'T USE THEIR SERVICE: they damaged my expensive shirts with their ironing machines or washing process and they didn't do anything to fix it, they replied once and then never came to pick up the stuff or replied to emails, what a big scam. any shop in a non-developed country would have taken more responsibility or provided better service than them.
it is a shame that this is a german company
October 25, 2018
Unprompted review
Reply from Zipjet
Dear Mohamed,
I am really sorry to hear of the issues you have experienced.
I have passed this feedback onto the Berlin team who will get back to you as soon as possible.
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Dear Gerardo,
Thank you so much for the five stars!
We are very happy to have you on board!
Best,
Sophie From the Zipjet Team
very efficient
October 24, 2018
Unprompted review
Reply from Zipjet
Hey!
Thank you so much for the five stars.
We pride ourselves on reliability, efficiency and quality, so it's great to hear you feel we are efficient!
We hope you continue to enjoy using the services.
Best,
Sophie From the Zipjet Team
Fast and reliable dry clean service!
October 24, 2018
Unprompted review
Reply from Zipjet
Dear Tinnaphop,
Thank you for the five stars and for your great feedback!
We hope you will continue to enjoy using our services!
Best,
Sophie From the Zipjet Team
lost my laundry hamper
October 24, 2018
Unprompted review
Reply from Zipjet
Dear Andrew,
Thank you for getting in touch.
Please let us know what the hamper looks like and we will have a look into this right away!
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Dear Heather,
Thank you for the 4 stars and for your feedback.
I am sorry to hear you have found us difficult to get ahold of!
We have people in the office answering emails and phone calls from 7am until 10pm, so if we cannot pick up the phone right away, we will always get back to you!
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Dear Jay,
Wow, thank you for the five stars!
We are so happy to hear the quality was up to our usual standards.
Best,
Sophie From the Zipjet Team
Delivery dumped and shirts…
Delivery dumped and shirts stained.Driver did not collect at the specified time. My neighbours informed me that my laundry was dumped outside my house before the specified delivery time, no notification was given of this and completely unacceptable this was just left outside my front door in plain public view.My shirts that are very expensive habe been stained with pink . Awful and terrible service ,
October 24, 2018
Unprompted review
Reply from Zipjet
Dear Holly,
Thank you for raising these issues with us. As mentioned in the email we have sent directly to you, we are dealing with the driver as it is not acceptable to leave your items outside the building without your permission.
I am also sorry to hear that the driver arrived outside of the time slot!
You mention that your shirt has been stained with Pink. We would like to collect this for a damage inspection and to see if we can remove the stains. Please respond to the email I have sent you with a good time for collection.
We have compensated you for the issues as mentioned and sincerely apologise for any inconvenience this may have caused.
Best,
Sophie From the Zipjet Team
My pillow couldn’t be washed because…
My pillow couldn’t be washed because they told me that there was « lumps » in it... even though I didn’t see any.
However, I still like their service and will order again someday.
October 23, 2018
Unprompted review
Reply from Zipjet
Dear Vittoria,
Thank you for your feedback.
We take the care of our customer items very seriously, and hope you can understand we would never want to risk any damage.
We appreciate this can be disappointing.
We hope we can impress you next time!
Best,
Sophie From the Zipjet Team
Great service
Great service, and helpful staff. Delivery was late first time round, but it was easy to rearrange it.
October 23, 2018
Unprompted review
Reply from Zipjet
Dear Daniele,
Thank you so much for the five star review and your great feedback!
We are always here to help!
Best,
Sophie From the Zipjet Team
Driver never came the cancelled
The driver never came to the address, called then hung up and would not answer the phone again. They then cancelled my order. all in all pretty awful first experience.
October 23, 2018
Unprompted review
Reply from Zipjet
Dear Daniel,
I am so sorry to see that you feel your experience warranted a 1 star review.
I have had a look at the order and can see that the driver was at your location 10 minutes before the end of the slot, and then we called you from the office around 15 minutes later, and did not get a response, so the driver unfortunately had to move on.
All orders that have not been collected from each shift, are cancelled to make room for new orders.
I understand this may have been disappointing, and we would really love another chance to impress you!
Best,
Sophie From the Zipjet Team
More problematic that it should've been
Didn't have a great experience to be honest. Initial pick up was late, then the next day received an email saying there was confusion about my order. The day after i was informed there was no driver to bring my clothes, which meant delivery had to be delayed an extra 24 hours. To their credit they were quick to sort it out and take off the extra money i had paid but all in all it was more hassle than it should have been
October 22, 2018
Unprompted review
Reply from Zipjet
Dear Tom,
I am sorry to hear of the delay with your order.
These kinds of things do not happen often, but when they do they can cause great inconvenience to our customers, and we sincerely apologise for that.
We always endeavour to inform our customers of any delays, and know that communication is key.
We hope you will continue to use the service, and we truly do appreciate your feedback!
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Dear Natalie,
Thank you for this 5 star review!
We hope we can continue to impress you!
Best,
Sophie From the Zipjet Team
It was so convenient and easy
It was so convenient and easy. I would highly recommend.
October 21, 2018
Unprompted review
Reply from Zipjet
Dear Tc,
Thank you for the five stars and for your lovely review!
Best,
Sophie From the Zipjet Team
REALLY DISAPPOINTED
It is fine that Zipjet needs one more day to finish dry cleaning my clothes. However, what disappointed me a lot was one of my favorite Isabel Marant dress was not delivered to me with other clothes. When zipjet tried to deliver my missing dress on the second day, I did not receive it again. I guess my dress was delivered to the wrong place by the diver and more unfortunately, Zipjet told me that the driver did not work with them anymore -- which means they could not contact the driver and my dress was lost because of their management leaks! I am really upset.
October 20, 2018
Unprompted review
Reply from Zipjet
Hello Scene,
We are very sorry for the mix up!
We have located your dress and would love to get this back to you.
I have sent you an email. If you can please confirm the best time to get this back to you.
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Hello Ceri,
Thank you so much for the 5 stars!
You have surely made our day and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
Spot on timing
Collection and delivery perfectly on time and a job well done.
I wish they had the option to return the metal hangers as they are hard to recycle and could be reused easily
October 20, 2018
Unprompted review
Reply from Zipjet
Hello Marco,
Thank you for your awesome feedback!
We are so glad that you are satisfied with the service. We do want to recycle hangers so you can always give them to our driver during your scheduled collection, and he will take care of it.
Kind regards,
Sam from the Zipjet team
Good Service, Random Shirt in my Order
I thought the service was great! However I did get a random camisole in my bag of laundry that was not mine. Not a worry for me but I just thought how much it would stink if I lost a piece of clothing..
October 19, 2018
Unprompted review
Reply from Zipjet
Hello Holly,
Thank you so much for the 4 stars!
I just wanted to apologise that a random camisole was included in your bag. We want to let you know that this is not a common occurrence and this is absolutely not how we expect our service to be delivered nor how we aim to continue.
A member of our customer care team will contact you as soon as possible so that we can schedule a collection.
Again, we are sorry for the inconvenience.
Kind regards,
Sam from the Zipjet Team
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