Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... See more
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I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... See more
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... See more
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Company details
Information provided by various external sources
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Contact info
Unit 2 - York House, Avonmore Place, W14 8RW, London, United Kingdom
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
Excellent service
November 5, 2018
Unprompted review
Reply from Zipjet
Dear Marty,
Thank you for the 5 stars!
We are very happy to have you on board!
Best,
Sophie From the Zipjet Team
Zipjet lost my son’s shirt
Zipjet lost my son’s shirt and after much communication and form filling agreed to replace the shirt. They eventually authorised me to purchase a new shirt. This I did and paid (£180) for a new shirt. When I asked for reimbursement they miraculously found the shirt! Now I am left with an extra shirt which was not required! Very poor customer service.
November 5, 2018
Unprompted review
Reply from Zipjet
Dear Ayako,
Thank you for your feedback. We are so sorry that you did buy a new shirt, however we did inform you that we were still investigating with our facility partner.
We work with very large facilities and it can take a while to locate any remaining items.
We totally understand your frustrations, and we are sorry for any disappointment we may have caused.
Best,
Sophie From the Zipjet Team
0 stars - worst laundry service in EMEA
0 stars
Absolutely terrible service!
They make you wait for the drivers, even when you pay for a slot, then they damage your shirts and then they lie to you they will repair them. After 10 days the shirts have been for a “repair”, they return them without anything fixed!!!! Worst is that they even don’t acknowledge their mistake and refuse to pay you the damage but try to “reimburse” the cost of 100 GBP of shirts with 20£!!!!
Never use their services! They will damage your belongings, waiste your time, lie to you, and they will even not pay even for the damage!!!!
Worst laundry in London and probably in Europe!!!!!!
November 5, 2018
Unprompted review
Reply from Zipjet
Dear Maria,
We are very sorry that you feel this way, and do understand that your experience has not been great.
As we mentioned, we did collect the shirts to repair the buttons but due to an oversight at our facility, the buttons were not repaired.
This is of course unacceptable, and we sincerely apologise for this.
I'm afraid we cannot refund you for something we can fix. We have compensated you for the time spent already trying to rectify the damaged buttons, and as we mentioned we will be more than happy to collect the shirts and repair the buttons as soon as possible if you would be happy to do so.
Unfortunately, button damage can sometimes happen due to the heat of the shirt machine. We try to spot any damages before sending the shirts out, but it seems this was missed.
As you requested, our manager will be giving you a call later today.
Best,
Sophie From the Zipjet Team
Pretty good service
Pretty good service. Little late on the pickup and the text warning me they were on the way came after they left.
Drop off was on time.
They refused to do one of my coats due to its delicate nature...which is not a bad thing I'm glad they did that instead of destroy it but it's a coat I've gotten cleaned before so I don't really understand.
I still reccomend the service. It's a little more expensive than the local spots around me but it's convenient.
November 5, 2018
Unprompted review
Reply from Zipjet
Dear Nikhil,
Thank you for the 4 stars,and for your review!
We will be sure to take this on board, and truly appreciate your feedback.
Best,
Sophie From the Zipjet Team
Very good and gentle service!!
November 4, 2018
Unprompted review
Reply from Zipjet
Dear Vittoria,
Thanks for the 4 stars!
We hope we can continue to impress you, and maybe try to earn that last star!
Best,
Sophie From the Zipjet Team
Great laundry service; would be great if they showed up when scheduled.
Great laundry service, just they don't show up in the time that you schedule which is kind of annoying.
November 4, 2018
Unprompted review
Reply from Zipjet
Hello,
Thank you for your feedback.
Our drivers should indeed be arriving during the time slots that you book! Our routes are designed around this.
Sometimes, traffic can effect this, but we would always endeavour to inform our customer of any delays.
We appreciate your feedback, and will be looking into how we can improve visibility of live driver timings for our customers.
Best,
Sophie From the Zipjet Team
Impressive
I was really impressed by the ease of this service, the quality, and the fact that the prices are really very reasonable compared to high street chains and other house pick-up dry cleaners. First time use you get a discount, but I'll definitely be returning and hopefully becoming a loyal customer.
I guess one slight annoyance - they put labels with safety pins in each shirt, they take a little time to take out when you've got lots of shirts.
November 4, 2018
Unprompted review
Reply from Zipjet
Dear Harry,
Thank you so much for the five stars and for your positive feedback!
We too, hope you will become a loyal customer, and will always be here to take care of your laundry!
I appreciate your concerns regarding the pinning, but we do have this system in place to ensure all items are tracked. Nevertheless, I will be sure to pass this feedback onto our facility manager.
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Hello,
Thank you so much for the 5 stars!
Your satisfaction is our goal and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
great service
great service. Not cheap but they’re doing a lot for the money
November 3, 2018
Unprompted review
Reply from Zipjet
Hello David,
Thank you for the 5 stars!
We glad that you are satisfied with the service. Please check our bundled rates and this can definitely save you money without sacrificing quality.
We hope to serve you again in the future!
Kind regards,
Sam from the Zipjet Team
Great Alternative to Hotel Laundry
We used Zipjet to reduce cost for laundry while staying at a London hotel. Very reasonable prices, easily saving over £100. Service took 36 hours, everything was on time. Really wish we had this service back in the states!
November 3, 2018
Unprompted review
Reply from Zipjet
Hello Daniel,
Thank you so much for the awesome feedback!
We are so glad that you liked the service. Your satisfaction is our goal and we will be more than happy to serve you again if ever you are in town.
Kind regards,
Sam from the Zipjet Team
A bit pricey - but totally worth it
A bit pricey, but well worth the cost of service to be free of the burden of doing it yourself. After all, who wants to do laundry on holiday? I have kept my bag for my return visit to London. I discovered zip jet by an ad on the Eurostar.
November 2, 2018
Unprompted review
Reply from Zipjet
Hello,
Thank you so much for the 5 stars!
We are so glad to be of help to you on your holiday. We hope to serve you again when you are back in town.
Kind regards,
Sam from the Zipjet Team
i don’t trust them, will never use them again
There is no way to identify what you send, and no price agreed up front. They have quoted my order as a completely different set of clothes, and charged me a fee which is much mor expensive than I expected and opaque. I got my original order back, ironed as expected. But I will never use them again, as I can’t trust them and they responded to my complaint by confirming the price they charged me for an order I didn't send.
November 2, 2018
Unprompted review
Reply from Zipjet
Hello Cath,
Thank you for your feedback.
I'm sorry to see that you weren't happy with your Zipjet experience. We would normally defer to the expertise of our facility team as they have years in categorizing items. We also want to make sure that our prices are fully transparent so we have a dedicated price list on our website. Upon receiving the items, our facility team would also send you an email about what they have received and how the order will be itemised.
Nevertheless, we are sorry that the charge for the items was not as what you have expected. You could always contact our dedicated customer care team via phone or email, and we will be more than happy to answer your queries regarding the price.
Kind regards,
Sam from the Zipjet Team
Price not transparent
Unhappy with the price
I asked for only one bag separate but was charged for 3
Service was good and laundry is nice clean and folded
November 1, 2018
Unprompted review
Reply from Zipjet
Hello Holly,
Thank you for your feedback!
We apologise for the confusion on your bill. We would normally charge per bag with a limit of 8 kg per bag. Our record shows that you sent 3 bags so we would have to charge you for 3.
Nevertheless, we are sorry that you were unhappy with the price. If ever you have any queries, do not hesitate to contact our dedicated customer care team and we will be more than happy to help.
Kind regards,
Sam from the Zipjet Team
Very fast and professional service!
November 1, 2018
Unprompted review
Reply from Zipjet
Dear Ewa,
Thank you for the five stars and for your great feedback!
Best,
Sophie From the Zipjet Team
Door to door great service and exact…
Door to door great service and exact timing updates. First time ever doing dry cleaning in the UK, I’m from New York City and read so-so reviews on google for local cleaners, and I used Zipjet instead
October 31, 2018
Unprompted review
Reply from Zipjet
Dear Isabel,
Thank you for this five star review!
We hope you will use us every time you are in London, and will always be happy to help!
Best,
Sophie From the Zipjet Team
Excellent Service
The service was exactly what I required and it was useful to be sent updates and reminders of when the laundry would be delivered.
October 30, 2018
Unprompted review
Reply from Zipjet
Hello Elizabeth,
Thank you so much for your amazing feedback!
We are so glad that you are satisfied with our service. Your satisfaction is our goal.
Kind regards,
Sam from the Zipjet Team
Brilliant customer service
Brilliant customer service. Attempting to deliver my suit back to me, my intercom was not working.. they phoned and emailed to let me know they were outside, which unfortunately I did not see until too late due to my phone being in silent. When I contacted them half an hour later, they rearranged almost immediately, and I had my suit within the hour despite the issue.
My only issue and reason for 4 stars is that my shirts came back incredibly creased and o have subsequently had to re-wash and iron them myself. But having been my first use and with the generous £15 off, I could hardly complain about the shirt issue when everything else was ok!
October 30, 2018
Unprompted review
Reply from Zipjet
Hello Josh,
Thank you so much for your feedback!
Firstly I would like to apologize for the experience you have had with us. We set high standards for the quality of our cleaning, and I am so surprised that this quality issue has happened. You have our word that this will be investigated so that we can stop this from happening again.
We sincerely appreciate your feedback as this is is very insightful and it helps us grow in the right direction
Kind regards,
Sam from the Zipjet Team
Amazing service and timings for…
Amazing service and timings for delivery and collection
October 28, 2018
Unprompted review
Reply from Zipjet
Hello Lauren,
Thank you for the 5 stars!
We sincerely appreciate your feedback as this helps us grow in the right direction. We are looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
Top Marks
They picked up and delivered when they said they would and my clothes are spotless-even my favourite trousers that had gum on them (many thanks to the muppet who stuck gum on a train seat). Highly recommend
October 28, 2018
Unprompted review
Reply from Zipjet
Hello Ellen,
Thank you so much for your amazing feedback!
It is our pleasure to be of help to you, and we are surely looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
I have not received my shirts back…
I have not received my shirts back after more than a week
October 28, 2018
Unprompted review
Reply from Zipjet
Dear Luis,
Thank you for your feedback, and apologies for not getting back to you sooner!
I can see that your order was somehow cancelled and we then rearranged a new delivery for you. You should now have your shirts!
We apologise for the delay.
Best,
Sophie From the Zipjet Team
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