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Rated 1 out of 5 stars

WOULD NOT RECOMEND ORDERING FROM THIS WEBSITE. Ordered an item from here, no confirmation email, no contact. The delivery date came and went, no item delievered. Tried using their online supprt, no... See more

Rated 1 out of 5 stars

This website is a scam! Ordered olaplex and some other products online 24th July and wish I’d read the reviews first. Expected delivery date was 14/8 but “tracking” says “in customs” and coming from... See more

Rated 1 out of 5 stars

Scam - I had the same experience as everyone else here. Bought Olaplex, no confirmation email, bogus tracking number to fake page showing awaiting clearance at customs (since 05/08/22). Chat doesn’t... See more

Rated 1 out of 5 stars

Do not deserve any stars. I placed an order for Olaplex 26 July expected 16 August, received nothing. Called the contact number to chase my order and as soon as i dialed 3 for tracking order the numb... See more

1.5

Bad

TrustScore 1.5 out of 5

64 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM you don't receive any items!

Hi Ladies.. what a disappointment!!
So looking forward to my Olaplex products.. Especially as they were half price!! Only they have never turned up!!
Wish I'd read these reviews first!!
Had to call PayPal will now wait 10days to see if Zo beauty responds ..
Thankfully at least I should definitely receive a refund.. anyone else out there do the same. The PayPal agent was really helpful.

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

FAKE SITE

I ordered some olaplex in July and did not receive by the date confirmed. Tried phoning, online chat to no avail. Luckily I had kept the message confirming everything and my bank are now disputing it with paypal. Please avoid this site its a total SCAM! These people should be ashamed of themselves.

August 13, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered some Olaplex items in July

I ordered some Olaplex items in July. I didn't receive any confirmation of order and still haven't received my items. I sent them two emails and had no reply. I am disgusted and disappointed, not to mention our of pocket. I wish I had read these reviews first. Avoid like the plague. ZERO stars

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
Please save your money. I bought some OPI nail varnishes because they were a good price. Paid through PayPal and have luckily had an immediate refund once I raised it through PayPal. Tried the online chat, tried leaving my email for them to contact me. If I could leave no stars I would. I would suggest the 5* reviews are FAKES.

August 9, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY.

SCAM COMPANY.

I paid for over £50 for some hair products - took money but not even so much as an order confirmation.

AVOID AT ALL COSTS. IF IT LOOKS TOO GOOD TO BE TRUE, IT PROBABLY IS!

August 9, 2022
Unprompted review
Rated 1 out of 5 stars

ITS A SCAM!!!!

ITS A SCAM!!!!!
I have reported it and hopefully get money back but lesson learnt to stick to companies I know, sad thing is they weren’t even cheaper! I think it’s disgusting that this is so easy for them to do! My olaplex products apparently went from Uk to Australia to be sent back here… I haven’t even waited for the supposed delivery date as I know they ain’t coming!!!! Can’t get hold of them and all points to giant SCAM!

August 5, 2022
Unprompted review
Rated 1 out of 5 stars

Shocking Company

Shocking.
Nearly two weeks waiting for order. Emailed twice, no reply.
Advertise cheaper prices but don’t send.
If you do buy, pay through PayPal.

August 5, 2022
Unprompted review
Rated 1 out of 5 stars

* PLEASE READ*

* PLEASE READ*
If I could give zero stars I would.
This is a SCAM. DO NOT ENTERTAIN THEM.
Online chat does not work. “Customer service number” is a mobile and same as the fax number. Try and call it yourself if you want confirmation. You’ll be cut off every time. Check your bank statement. The payment is made to a fake company called “Thorpe”.
Disgusting people. Google ads should be ashamed

Olaplex items ordered and robbed.

August 4, 2022
Unprompted review
Rated 1 out of 5 stars

scam...

scam.... £65 i paid for olaplex products. Didnt get an email to confirm order. tried the live chat no response. tried calling no answer. luckily paid through paypal so should get a refund eventually!!! Avoid like the plague! complete con artists!!!!!!!!!!!!!!!!

August 4, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM - AVOID THIS SITE

This appears to be a total SCAM.
No response to chat or e-mail, and alarmingly no order confirmation or tracking number - needless to say order not received.
Most of the positive reviews look spurious as if they have been written by people who might be linked to the company??.
Moving forward, I will check Trustpilot before placing any orders with any company.

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

WOULD NOT RECOMEND ORDERING FROM THIS…

WOULD NOT RECOMEND ORDERING FROM THIS WEBSITE.
Ordered an item from here, no confirmation email, no contact. The delivery date came and went, no item delievered. Tried using their online supprt, no response, tried phoning their customer support, no answer.
Paid using PayPal so will be refunded but I'd strongly advise against buying anything from here.

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

It’s a fake page

It’s a fake page. I didn’t get my order at all. The first thing which was strange I didn’t get my order information on my email. Time was going but I didn’t get my order. I tried to contact the seller but I didn’t get answer 😔

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!

BUYER BEWARE!!! Don't purchase from this company..also going by the name of Mindy Beauty. They will take payment very quickly but you will never receive the goods. You will get a tracking update saying it waiting to clear customs..even though its meant to be a UK based company! You wont get any response to your emails and the phone number just cuts off! I purchased from Mindy Beauty and thankfully I used PayPal and thankfully will get a refund. Please ignore the reviews saying they are a 5vstar company these are obviously fake reviews!

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great

Great, I bought some accessories and hair electrical devices from your platform, they were good, high efficiency, original high quality products, fast service, I thank customers for the good treatment, continue to provide the best Regards

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

Big scam.

Big scam.
Wish I'd read the reviews before purchase.
Ripped me off £26 for beauty products that never arrived. Disgusting.
Be warned.

July 26, 2022
Unprompted review

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