I bought this swimsuit because I love going swimming at my local pool, but I always found the water a bit too cold. This silver-lined paddle swimsuit has been perfect for me. It provides extra warmth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great swimsuit delivered quickly. I was a bit worried about fit as the last one I ordered of a different style was a little loose around the gusset area when in the water - not ideal! This one fits p... See more
Company replied
love zoogs swimwear last a long time I swim in pools good service from zoogs costume is nice but not much room on the bust as I have big bust I would get size up just for this reason
Product arrived super fast, most comfortable goggles I have ever worn. The predator flex are great, make sure you use them with an anti-fog spray to avoid lens fogging in pool environments.
Company replied
Company details
Written by the company
Born in Australia, the home of swimming, Zoggs is now swimming all around the world. At Zoggs we have a passion for creating innovative, exciting and high quality swimwear and swim equipment. We want all swimmers, whether just starting out; swimming for fitness or recreation; swimming in the great outdoors or in a triathlon, to enjoy the freedom, fun and exhilaration of the water. What matters to us is that swimmers enjoy life in the fun lane with unconditional trust in their Zoggs swimwear, goggles and equipment.
Contact info
United Kingdom
- webshop@zoggs.com
- zoggs.com
4.5
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where is my order
Where is my order? I order nearly a week ago? No courier's name? No tracking?
As this is my first order it's not a good start!
UPDATE:
Zoggs Customer Services were very prompt and attentive in looking into my case
Transpires they were badly let down by Evri damaging their package and pro-longed delivery
Zoggs have now redeemed themselves with exceptional Customer Service
May 26, 2026
Reply from Zoggs
Thank you for your review. We're sorry to hear that you've been disappointed with your experience.
We understand your concerns regarding tracking information and delivery updates. We can confirm that tracking details and a link to the delivery information were provided by email, and we're sorry if this was not clear.
We can also see that our team is in contact with you directly regarding your order and will provide an update this morning.
We understand that waiting for an order can be frustrating, and we're happy to help clarify any delivery updates.
The nose piece broke on the second time…
The nose piece broke on the second time I wore these goggles. Disappointing as I had previously worn the same make of goggles for about 3 years with no issues.
I have been issued a refund with no problems, but customer server think the issue is with my face shape not fitting the goggles, even thought for 3 years the they were the perfect pair until I lost them.
I will now be trying other brands.
May 25, 2026
Reply from Zoggs
Thank you for your feedback. We're sorry to hear about your experience with the goggles.
We're pleased to see that our Customer Services team has already assisted you and that your refund has been processed successfully.
We appreciate your comments regarding the product. Our range is reviewed and updated over time as we continue to develop and improve our designs, and we’re sorry that this pair did not meet your expectations.
If you would like any advice on alternative styles, our team will be happy to help.
Quick and efficient x Thank you
May 25, 2026
Easy purchase process and I’ve bought…
Easy purchase process and I’ve bought the same googles many times as I love the product.
I’ve not received my order yet so I’d suggest in future to ask for my opinion after it’s been delivered if you want genuine feedback from new customers. If this had the case as a returnin go customer it would have been 5 stars.
May 29, 2026
Reply from Zoggs
Thank you for your feedback, we're happy to hear you have found goggles that you love and continue to purchase. Our team have been made aware the email was sent too soon and we have resolved this issue to prevent this from happening again. Happy Swimming
Item delivered promptly and excellent…
Item delivered promptly and excellent customr service. Katie - thank you so much - regards Laura
May 26, 2026
Reply from Zoggs
Thank you so much for sharing your positive review. We will pass on your feedback to Katie.
Quick delivery
Very happy with ordering communication and item that arrived would use again.
May 28, 2026
Prompt delivery and very pleased with…
Prompt delivery and very pleased with the quality and fit of the swimsuit
May 14, 2026
I had not considered Zoggs products…
I had not considered Zoggs products before having purchased from one of the other brands in the past for my swimwear. Having looked at their website and read the various reviews I decided to try a pair of their swim trunks. Ordering was straight forward and their pricing seems very competitive, the items arrived promptly and the fit and quality are all good.
May 27, 2026
Impressive service!
I was able to purchase the colour and design of swimming costume I wanted. The ordering process was easy and delivery was swift. All in all, a very good shopping experience with Zoggs. Impressive!
May 21, 2026
The ordering is easy
The ordering is easy. The discounts are tempting. I am not as impressed with the fabrics I.e colours and patterns as I was last year though
May 22, 2026
Item as expected and packaging intact.
Delivery seemed to be a bit lengthy, in that the request to review arrived before the parcel did. However, parcel was delivered well, i.e. the courier waited for a response rather than abandoning the parcel and running, as is usual.
May 25, 2026
Reply from Zoggs
Thank you for taking the time to share your feedback. We're pleased to hear your order arrived safely and we can see that it arrived within the expected delivery timeframe for our standard delivery service, even with the bank holiday.
We appreciate your comments regarding the timing of the review request which has been amended by our team to allow more time for the delivery to arrive prior to the review request being sent.
They took my order
They took my order, the response was good. The quality was good and delivery service was fairly good. I wanted to wear item but it came after date. That was disappointing. Price is adequate.
May 25, 2026
Reply from Zoggs
Thank you for your feedback. We're pleased to hear your order arrived safely, this arrived within the expected delivery timeframe for our standard delivery, even with the bank holiday.
would have preferred adjustable straps…
would have preferred adjustable straps as a bit tight and cleavage is lower than i like.
May 19, 2026
Reply from Zoggs
Thank you for your feedback, we have a range of swimwear with adjustable straps on zoggs.com, if you search by adjustable straps you can filter by size and view the styles we currently have available. If you require any assistance, please do contact us at webshop@zoggs.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.