I've been ordering labels from this company for many years, it is usually large orders so shipping was free and fast. Suddenly they decided to charge for shipping and I've received a big customs invo... See more
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All good from ordering to delivery. Took some setting up as instructions a bit vague. Perhaps a section on how to configure printer for Royal Mail label size settings from their click collect website.... See more
Company replied
Try unsubscribing from this dishonest company. I have tried many times to unsubscribe because I do not want their constant emails. It is impossible to unsubscribe. If they take no n... See more
Company replied
Speedy delivery. Good price, good product. Not as good as an original BMW part, the locking bar internally is not off set at an angle and has been manufactured as straight. So as a result the gear st... See more
Company details
- Digital Printer
- Commercial Printer
- Custom Label Printer
- Logistics Service
- Shipping Service
- Sticker Manufacturer
About Zolemba UK
Written by the company
Welcome to Zolemba
At Zolemba, you as a customer are central to everything we do. As Europe's progressive e-commerce printing company, we not only focus on innovation, but also attach great importance to creating the perfect customer experience. Our production, logistics, marketing, and service teams work seamlessly together through our portals with one collective goal: ensuring your satisfaction through reliable deliveries, excellent customer service, and top-quality products.
Zolemba produces and delivers white labels for well-known label printer brands: Dymo, Brother, Zebra, Star, and Seiko.
In addition, Zolemba also produces custom-made printed labels, entirely according to your submitted design.
On Zolemba.co.uk, you will find a clear and extensive assortment of labels, shipping labels, and label printers at sharp prices. The low prices are thanks to our own production of compatible labels, smooth logistical processes, the unique file-checking system, and the most innovative printing machines.
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Contact info
Nijverheidsstraat 16, 7482 GZ, Haaksbergen, Netherlands
- +31 (0)53737 01610
- service@zolemba.co.uk
- zolemba.co.uk
2.6
Poor
211 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful customer service when…
Very helpful customer service when resolving an issue I made during a payment. Products are excellent value and quality.
December 24, 2021
Reply from Zolemba UK
Hello Benjamin,
Thank you for the time to leave us such a wonderful 5 star review!
Our team here at Zolemba is committed to providing you great quality, value and service. We're thrilled to hear that you were happy with your experience!
We appreciate your business and look forward to being of service in the future.
"Let's stick together!"
All the very best,
Loralee Tolentino
Zolemba Success Team
10/10 Great service, great product, great price
I've been a Zolemba customer since they were LabelDiscounter and long before they opened up the UK warehouse. The service has consistently been excellent - the quality of the product is exactly the right balance between premium and price, and the customer service is great. Special shout out to Loralee, who has been fantastic - no matter what I ask for (special orders, pallets, measurements et al) it is never a problem and everything always turns up exactly when it is promised. I would recommend Zolemba (and frequently do).
November 25, 2021
Unprompted review
Reply from Zolemba UK
What wonderful kind words. Thank you, George!
We are very appreciative of your business and for taking the time to post this as a long time customer of ours.
We look forward to being of service for you in the times to come.
"Let's stick together!"
Wishing you all the very best,
Loralee Tolentino
Customer Success UK
Reply from Zolemba UK
Hi Nigel,
Thank you for taking the time to leave us your positive review!
We're happy to hear that you find our products and service 5-star worthy
We really appreciate you sticking with us for all these years.
Always happy to help!
All the very best,
Loralee Tolentino
Customer Success Team
great service
September 27, 2021
Reply from Zolemba UK
Hello Rachel,
We really appreciate you taking the time to share your postive review! Thank you for your first order with us. We are always happy to serve you.
We hope you "stick" with us; until next time!
Kind regards,
Loralee Tolentino
Customer Success UK
Quality products
Quality products, great service, fast delivery and brilliant prices!
September 20, 2021
Reply from Zolemba UK
Hi Michelle, thank you for your 5 stars! Until next time,
-Team Zolemba
Reply from Zolemba UK
Thank you for your review, Moasab! Until next time, -Team Zolemba
Delivery was made prompt
August 18, 2021
Reply from Zolemba UK
Dear Mr. Buck,
Thank you for your 5-star rating! We are grateful that have chosen Zolemba for your shipping labels. We value your feedback and are happy to hear that you are pleased with our quicker deliveries within the UK.
We hope you stick with us for years to come!
All the best,
Loralee Tolentino
Customer Success UK
Reply from Zolemba UK
Dear Neil,
Thank you for leaving us such a positive review! We are thrilled that you are happy with the quality of our products and also with our new next-day delivery service that we've recently implemented through our new UK Warehouse launch.
Should you be unable to find a particular label in our UK assortment, do not hestiate to reach out. Chances are, we have them in our HQ warehouse.
We appreciate your business and hope to see you back with us again soon!
All the best,
Loralee Tolentino
Customer Success UK
UK business' stay away
We ordered from the website to a Northern Ireland address. The order processed and payment sent etc. Informed afterwards of an issue with transit and that the order could not be sent to us due to issues with Brexit. Given it is almost 5 months after the transition and the courier (DHL) could not resolve this we are now having a refund. I would recommend that UK business' stay away from this company as it is lost time for both them and the client, at least for the time being.
April 22, 2021
Unprompted review
Reply from Zolemba UK
Dear Darren,
We appreciate you sharing your honest review.
I'm sorry that your experience with us fell short of your expectations. Your feedback has been very helpful as it helps us understand where you are coming from and where we need to improve and revise our services and deliveries.
We hear you loud and clear! We are in the works of having an much quicker alternative solution for successful deliveries to Northern Ireland. Many good changes that will soon help improve our deliveries within the UK overall.
We invite you to stay tuned with us in the upcoming weeks for a more positive way of making deliveries with our UK customers.
We hope you 'stick' with us!
Kind regards,
Loralee Tolentino
Customer Success UK
Very slow and big customs bill at end…
Very slow and big customs bill at end if you are in Uk - will never buy again
March 25, 2021
Still no delivery after a week!!!
March 24, 2021
Reply from Zolemba UK
Dear Niall,
Thank you for expressing your feedback and concerns regarding the delivery of your order.
DHL and Customs are experiencing bigger queues than usual since Brexit, which is causing unavoidable delays with the delivery of your order. We are doing everything we can in our power to mitigate these delays. I would like to advise you to keep a lookout for the email from Customs via TransGlobal regarding their import VAT. Once this has been settled, your order is will be released to DHL to continue delivery.
We appreciate your patience and business. We hope you 'stick' with us!
Kind regards,
Loralee Tolentino
UK Customer Sucess
The shipping experience wasn't great
The shipping experience wasn't great - mostly because of difficulty to track the items accurately. The company is very good, and the items will arrive. Just allow a week or so. The process is that DHL pass the items to Trans Global to collect customs charges, and Trans Global then pass the items back to DHL UK to deliver them. So the tracking is hard to follow, as the items disappear from the tracking at one end, and then reappear on the tracking once the customs charges have been paid. The DHL parts are quick, the bit in the middle with Trans Global is slow. The label printer works fine on Windows 10, but was designed in a pre Windows 10 era, so it was a bit clunky to set up, but once set up it works fine. The support and replies from the Zolemba were great during the shipping.
March 10, 2021
Got there in the end!
I initially left a one star review after waiting a month for my order not to turn up, and getting no customer service response after days of trying. However, since leaving that review and Loralee getting personally involved, it was only fair to change this review due to the service she offered. The order was a complete nightmare from start to finish, getting lost, delivering to the wrong address, but Loralee was in full contact and help get the issue resolved. Although it did take 6 weeks to eventually get my order, which isn't ideal, somethings are uncontrollable, and Loralee helped with whatever she could.
March 2, 2021
Unprompted review
Reply from Zolemba UK
Dear David,
We appreciate you communicating your feedback and sharing your valid concerns about the status of your order. We try to do our best to there for our customers in a timely manner however currently we are experiencing an extremely high volume of inquiries from all fronts.
As conversed in private email, a separate tracking link was sent to you that is linked with your customs documents. When an order is with Customs, they contact you via email directly regarding import VAT fees. This step is vital for your order to proceed with delivery. Since you haven't received this email from TransGlobal, DHL advises that you, as the recipient of the parcel, contact them directly for a quicker response from them.
We value your customer satisfaction as a priority and hope that Customs can progress your order through with the delivery as soon as possible.
If any questions arise along the way, I'm always happy to assist you further.
We hope you "stick" with us!
Kind regards,
Loralee
Customer Success UK
BE CAREFUL IMPORT DUTIES
I placed an order and all went smoothly. I have just got a huge customer import bill to pay. This is not made clear when placing the order and has actually made the order quite expensive.
February 9, 2021
Reply from Zolemba UK
Hello Anthony,
Thank you for expressing your feedback and valid concerns.
With all the new changes surrounding Brexit this year, import VAT and customs entry duty is indeed now mandatory. As much as we'd like to help, this is out of our hands since this is settled by UK Customs. We do not have any influence on their procedures nor are we affiliated with them, as they are a separate entity from us.
We, however, have arranged it so that all UK orders (with a VAT number added) will be able to reclaim VAT. Shipment is sent with incoterm DDU. We do not charge you VAT on your orders so that you would be able to reclaim this back with your VAT organization.
I hope this information helps. We have a Brexit-related FAQ page on our website for more information. If I can assist you any queries regarding labels or printers, please do not hesitate to let me know.
We appreciate your business, and we hope you 'stick' with us!
Kind regards,
Loralee Tolentino
Customer Sucess UK
Very good service since the beginning…
Very good service since the beginning having issue creating the account, to helping with the purchasing and delivery.
February 9, 2021
Brexit Issues resolved in style!
With Zolemba not being based in the U.K. the Brexit issues became apparent on the order with the shipping companies asking for fees for import and paperwork even though no duty or fees should be charged (not frictionless borders).
After initial issues Zolemba UK handled this with class and professionalism, in particular Loralee who has been first class in her customer service and support.
We initially left a bad review but this was not of Zolemba's doing and it is in fact BREXIT issues - Thanks so much to Zolemba for rectifying things in a very professional manner.
January 22, 2021
Reply from Zolemba UK
Hello Sim,
Thank you for expressing your feedback with your concerns.
Although we are Netherlands-based, we do ship/trade with the UK on a regular basis.
We try to do our best to be transparent with our business and with the new Brexit regulations had indeed enforced some changes such as customs and import VAT. We appreciate you communicating your feedback because it helps us understand you as our customer and shows us where to improve better as a company. It is certain that we will continue to do business with the UK and therefore are looking into finding a way that is beneficial for both parties. You can still count on our label products to be of excellent quality and low prices!
I would love to discuss your order on a more private level via email in hopes to find a solution together.
We hope you 'stick' with us!
Kind regards,
Loralee
UK Customer Success
Loralee is AWESOME
Loralee is AWESOME. Brilliant customer service and a top notch product. Shipping is super fast and constantly updated to keep you in the loop. Thanks for the excellent service Zolemba, and thanks once again to the awesome Loralee for being so helpful and mega efficient.
December 24, 2020
Reply from Zolemba UK
Hi Mark,
A happy new year to you! Wow, what an incredible review, thank you for sharing that with us! Definitely made my day seeing your kind words. We're always happy to help wherever we can.
We value your business and hope that you "stick' with us for a long time!
All the very best,
Loralee Tolentino
Customer Sucess UK
Perfect retail experience
Great service, great range of stock. Were able to supply a printer that no other supplier had in stock, at a brilliant price (and arrived within a couple of days despite coming from the Netherlands). Thoroughly recommended.
December 15, 2020
Reply from Zolemba UK
Hello Rob,
We really appreciate you taking the time to post such an amazing review!
We've noticed that many of our customers have been seeking this printer in particular, and so we do our best to ensure we maintain its stock for immediate dispatch. It brings us much joy to know you are pleased with our services, delivery, and that you thoroughly recommend us!
Kind regards,
Loralee Tolentino
Zolemba - "Let's stick together!"
Excellent price and good thermal print…
Excellent price and good thermal print quality
December 1, 2020
Reply from Zolemba UK
Hello Noel,
Thank you very much for such a great review! We're happy to know you are pleased with our excellent prices and quality of our compatible thermal labels.
We hope you "stick" with us for a long time!
All the best,
Loralee Tolentino
Customer Success UK
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