The customer service is incredible! An item developed a fault, but this was resolved instantly by the team, and a replacement sent out. Amazing service. Thank you.
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Very good customer service. Delivery to Jersey is always a bit manic with the GST. Very refreshing to see that they took their time to find out the reason why Jersey Customs held off delivery - admitt... See more
My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a... See more
I recently had some issues with my Zone3 Heat-Tech gloves and socks after 6 months of regular use. The seams started to unravel, which was disappointing given the initial quality feel of the produ... See more
Company replied
Company details
Written by the company
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Contact info
1 Tannery House, Tannery Lane, GU23 7EF, Send, United Kingdom
- customerservice@zone3.com
- zone3.com
4.6
Excellent
557 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love zone 3 and am always astounded…
I love zone 3 and am always astounded at the high service levels they provide to customers. Nothing is ever too much trouble… problem with your order or product.. solved in minutes. Great team.
October 29, 2025
Unprompted review
Reply from ZONE3
Hi Maureen,
Thank you so much for your lovely review!
We’re thrilled to hear that you had such a great experience with our team, and we’ll be sure to pass your kind words along to them.
We always strive to deliver the best customer service, and it’s wonderful to know we could help.
Thanks again for shopping with us.
Best wishes,
The ZONE3 Team
Zone3 wetsuits work best for me!
Zone3 wetsuits work best for me. Easy on and easy off. I've tried Blueseventy and Roka. I am dedicated to Zone3. I also use their thermal cap and thermal vest. The service is incredibly spectacular. There is always a quick, courteous and competent response.
October 28, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to share such a positive review. Your kind words mean a great deal to us, and we’ll be sure to pass them along to the team.
If there’s ever anything else we can assist with, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The ZONE3 Team
Brilliant
Well, I have messaged so many times with different questions about wetsuits and every time I have had a reply straight away and With great detail. Absolutely brilliant customer service .
October 20, 2025
Unprompted review
Reply from ZONE3
Hi Samantha,
Thank you so much for taking the time to leave a review. Your kind words truly mean a lot to us.
We’re thrilled to hear about your experience, as we take great pride in our customer service, and it’s wonderful to know we met your expectations.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The ZONE3 Team
Fast courteous response and great…
Fast courteous response and great product. Have 2 wetsuits and lots of goggles
October 23, 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you so much for your lovely feedback!
We’re delighted to hear you had such a positive experience and can’t wait to welcome you back in the future.
Best wishes,
The ZONE3 Team
Very disapointed
Very disapointed, I bought a "NEW"wetsuit from a retailer on Ebay, once id received the item i tried to register it only to find that suits from Ebay are not included within zone3's warranty.
Anyway within 4 months of purchase jun 2, 2025 it failed completely inside leg seem gave way.
I'd already had to glue various upper external seem to stop them from failing but the inside leg failed internally.
Very poor craftmanship in my honest opinion.3
The retailer is ignoring my corrispondences.
October 4, 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issues you’ve experienced with your ZONE3 wetsuit. Unfortunately, wetsuits purchased through unauthorised resellers are not covered under our warranty policy.
If you haven’t already, please consider reaching out to our Customer Service team. By sending photos of the damage to customerservice@zone3.com, a team member would be happy to review your case and explore any possible options, such as repair solutions.
We apologise for any inconvenience this may have caused and look forward to assisting you further.
Kind regards,
The ZONE3 Team
Great products which they are at Zone3…
Great products which they are at Zone3 occasionally have some issues. The service Sam at Zone3 has provided to help resolve an issue I have had has been outstanding. Very engaging, helpful and diligent in resolving.
October 22, 2025
Unprompted review
Reply from ZONE3
Good morning,
We really appreciate your kind words — they mean a great deal to us, and we’ll be sure to pass them along to Sam.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Customer service is impeccable
Customer service is impeccable. Extremely helpful when I needed to return 2 items that didn't fit. The products I kept fit very well and are comfortable.
October 2, 2025
Unprompted review
Reply from ZONE3
Thank you so much for your kind words - we really appreciate it!
If you have any questions, please let us know.
Best wishes,
ZONE3 Team
I’ve been so pleased with everything I…
I’ve been so pleased with everything I have purchased from Zone3 & have found the customer service outstanding & product exchange/returns process faultless. Truly amazing.
October 15, 2025
Unprompted review
Reply from ZONE3
Good afternoon, Emma,
Thank you so much for your lovely review. We’re delighted to hear you’re happy with both your products and the service you received.
We’ll make sure to pass your kind words on to our customer service team. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Had made a blunder in terms of the size…
Had made a blunder in terms of the size I ordered for some Neoprene gloves. Managed to email customer services and I had the pleasure of having Adam resolve my query to which he did in a speedy manner and diligently.
October 13, 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you for taking the time to leave a review.
We’re delighted to hear that Adam was able to resolve the issue so quickly — our customer service is something we take great pride in, and we’ll be sure to pass along your kind words.
Thank you for shopping with ZONE3; we look forward to welcoming you back soon.
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service. I had ordered an item that I was having some issues with and the customer service team were so helpful. I received quick responses with great advice and suggestions. When a replacement item was sent, it was done really quickly and the new item has been brilliant for me. Thank you to Kelsie and Sam.
September 25, 2025
Unprompted review
Reply from ZONE3
Hi Lucy,
Thank you so much for your kind words.
We’re delighted to hear about your positive experience with our customer service team — we’ll be sure to share your feedback with them.
If there’s anything else we can assist with, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
ZONE3
Fantastic
Fantastic items, fast delivery, well packaged. Very good quality and design. Flattering and warm items for cold water swimming. Excellent communication from Adam and the team.
October 1, 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you so much for taking the time to share your review — it truly means a lot to us.
We’re thrilled to hear about your positive experience and your interaction with our customer service team, which is something we take great pride in.
Thank you again for choosing to shop with us.
Best wishes,
The ZONE3 Team
Arranging re-delivery
When our order was returned to the DPD depot, and subsequently stuck there for 3 days, Sam responded to our issues quickly, politely and thoroughly. He ensured that a second parcel was sent out on time, and tracked it, keeping us informed of its progress and getting in touch with us multiple times either by phone or email.
Our Zone3 kit has now arrived and looks and feels great - we are looking forward to our trip with our new gear. Thanks Sam, can't fault the customer service at all!
October 8, 2025
Unprompted review
Reply from ZONE3
Thank you very much for your kind words - we’re so glad to hear your order arrived safely and that you’re pleased with your new ZONE3 kit. We'll pass on your review to Sam!
Do let us know if you have any questions.
Best wishes,
ZONE3 Team!
Perfect support
I bought a wetsuit for my partner which arrived within 3 days.
The product was in perfect condition but didn‘t fit so i started the return process.
Due to an issue with DHL i had to get in contact with Zone3 customer support.
Everything was handled fast, helpful and very friendly.
I can honestly say that this was one of the best customer support experiences I’ve ever had with a company, and that’s why I will definitely shop at Zones3 again.
October 8, 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you for your kind words.
While we’re sorry to hear about the sizing difficulties you encountered, we’re delighted that our customer service team were able to assist you efficiently. We look forward to welcoming you back again soon.
All the best,
The ZONE3 Team
I just wanted to contact Zone 3…
I just wanted to contact Zone 3 regarding an order I have placed, following an email to customer service, I received a reply almost by return, in this day and age almost un-heard of, but most welcome, my query was answered.
Excellent customer service, answered by real people! who understand not AI !!!!
October 8, 2025
Unprompted review
Reply from ZONE3
Hi Andy,
Thank you for taking the time to leave a review.
We’re so pleased to hear that our customer service team were able to resolve your query quickly and efficiently. We take great pride in providing a high level of service, so please don’t hesitate to reach out if there’s anything else we can assist with.
Kind regards,
The ZONE3 Team
Tha idea of product and the quality is…
Tha idea of product and the quality is amazing!
October 3, 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you for taking the time to share such a positive review. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team.
Kind regards,
ZONE3
Spotless customer service
I can't fault their service. From the moment I'd hired the wetsuit, through to getting in exchanged due to needing a larger size, and then returning it, their customer service has been spotless. Friendly, acknowledgeable and quick in responding. A shout out to Adam who has been a star!
September 30, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for taking the time to leave a review and for your kind words.
We take great pride in our customer service, so it’s wonderful to hear about the positive experience you’ve had with us so far.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
First-rate products and product support
Purchased a Zone3 Wetsuit last year that worked out great to swim both free and breaststroke. This year, circled back for gloves, a vest, and swim socks...ordered one size too small on two items and could not be more pleased with customer support to help with exchange... Rep (Adam) was super timely, helpful, and professional. Will be back for more kit next year.
September 25, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your kind words.
It really means a lot to us to hear how much you’re enjoying your ZONE3 kit, and we’re delighted that Adam was able to assist you on this occasion.
We look forward to welcoming you back next year.
Kind regards,
The ZONE3 Team
Great service and flexibility
Great service and flexibility when I asked for cancelling an order
September 24, 2025
Unprompted review
Reply from ZONE3
Thank you for your kind feedback!
We’re glad we could assist you quickly and provide the flexibility you needed with your order. Our team is always here to help make things as smooth as possible.
We really appreciate your support and hope to assist you again in the future!
Best regards,
The ZONE3 Team
Great service
Great service, timely delivery, excellent product (Vanquish wetsuit). In addition, I ordered a race belt that arrived with a damaged clasp. They wanted me to send it back which would have cost more for more for shipping than the belt itself. When I told Kelsie this she immediately expedited the delivery of a new belt without the need to send the damaged one back. This is what I call exceptional customer service. For this reason, I will recommend Zone 3 going forward.
September 18, 2025
Unprompted review
Reply from ZONE3
Thank you so much for your fantastic feedback!
We're thrilled to hear you're enjoying your Vanquish wetsuit and that your order arrived on time. We're also really pleased that Kelsie was able to resolve the race belt issue quickly and efficiently for you — we agree, that's exactly the kind of service we aim to provide!
Your recommendation means a great deal to us, and we're grateful for your support. If there's anything else we can help with in the future, don't hesitate to reach out.
Wishing you all the best with your training and racing!
Best regards,
The ZONE3 Team
Helpful friendly efficient
Friendly, prompt, helpful, efficient and professional responses from the helpline - a big thank you to Adam - keep it up.
September 23, 2025
Unprompted review
Reply from ZONE3
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer support team. Adam will be especially pleased to know his help made a difference — we’ll be sure to pass on your thanks!
Your feedback means a lot to us, and we’re committed to keeping up the great service.
Best regards,
The ZONE3 Team
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