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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers appreciate the consistent availability of surveys and the low minimum withdrawal limit, which allows for quick access to earnings. People frequently highlight the prompt payment processing and the ease of transferring rewards, often within minutes. The platform is seen as a reliable way to earn extra money, with many finding the surveys engaging and the overall process straightforward. However, some customers also noted significant issues, particularly with customer service and account management. A number of people reported being screened out of surveys frequently or having their accounts suspended without clear explanations. These users expressed frustration over lost time and effort, with some describing the experience as a waste of time due to unfulfilled promises and unhelpful support responses.

What people talk about most

Payment

Customers had ambiguous experiences with payment. While some reviewers report prompt payments, with many... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of navigation,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report a positive experience,... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that support provides... See more

Application

Consumers find the app to be ambiguous. Many reviewers praise it as an "awesome survey platform" and a "legit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had a great experience so far, after joining just two days ago, I was already able to withdraw my first reward. One thing I really appreciate is the low minimum withdrawal limit, so you don't hav... See more

Rated 4 out of 5 stars

Amazing platform for earning real money. It provides real rewards. There are so many options for redemption. Rewards are instant once redemption is approved. It takes sometime for approval. One of the... See more

Rated 4 out of 5 stars

There are times that they will screen you out or disqualify you don't loose hope some of the survey gives you lot of points just keep on taking surveys be honest and resilient.

Rated 4 out of 5 stars

Very good payout out but just worries me when I cashout my reward, it shows 404 error so I just think you need to work on that error showing message but I was able to receive my reward, thank you.


Company details

  1. Market Researcher

Written by the company

Get free money for doing paid surveys, completeing offers and watching videos! Redeem Paypal, Amazon, Steam Wallet, Robux, VBucks and more!


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Haven’t received my reward even after 1…

Haven’t received my reward even after 1 hour after the email. Not only that waited for 1 business day to get over and still nothing. Spent my time on doing surveys faithfully just to get duped

December 18, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for providing the requested information.

After reviewing your account, we found that your reward was automatically canceled following the suspension of your account due to a violation of our Terms of Service.

We truly value the effort our members put into earning points. However, to maintain fairness and ensure compliance with our policies and those of our partners, all reward requests are subject to a thorough review process. Accounts that successfully pass this review and remain in good standing, such as those of our long-term members and top earners, typically receive their rewards without issue. For transparency, examples of successful payouts can be found on our Leaderboard page.

If a delivery issue ever arises for an eligible account, our Support Team is available to investigate and resolve the matter to ensure members receive any rewards they have rightfully earned.

Rated 5 out of 5 stars

I believe the name says it by itself

I believe the name says it by itself, ZoomBucks,it's all about your bucks ,great surveys quick payout and eazy to claim.only improvement needed it's being able to qualify to better surveys with bigger pay.my surveys don't go over the 1 dollar I need the 💰💰🤑 keep up the good work.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Rip off

Fid several surveys made almost $13. in 1 day however when i requested my $10 from them they said my cashoyt was frozen till January 6 2027 thats a whole month. I asked why and its Dec 18th still haven't gven a specific reason . I dont recommend using ZOOM BUCKS

December 12, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for getting back to us. We understand how frustrating it can be to wait for frozen points to be released, and we appreciate your patience while we look into this.

At the moment, we were unable to locate a Zoombucks account using the email address you provided. If your concern is about frozen points, please know that this can happen for a few reasons. The most common reasons include a review related to our providers’ terms and conditions or delays in payment from advertisers. These reviews do take some time, and we understand that the waiting period can feel long.

Please rest assured that once your account has been fully reviewed and cleared of any wrongdoing, any frozen points will be returned to your account along with the corresponding funds for redemption.

For more information about this process, you may find our article “What are frozen points?” helpful. It is available on our Support page at https://support.zoombucks.com/en/.

If you would like us to check this further, please reply with the correct email address linked to your Zoombucks account, or reach out to our Support Team using the Chat button on our Support page. We are here to help and will be happy to assist you further.

Rated 1 out of 5 stars

Lost over 8,000 points

I redeemed over 8,000 to `Zoombucks to find that they have now been lost due to them no longer dealing with the 3rd party ,with no notification. This is not good practice.

December 15, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

We greatly appreciate the time you took to submit your review and share the requested details.

We completely understand how upsetting this situation must be for you, and we want to sincerely apologize for the inconvenience and confusion it may have caused. Please know that your concerns are important to us, and we are committed to looking into this matter carefully to ensure it is addressed fairly.

While our platform is no longer directly connected with certain providers we previously partnered with, we want to assure you that we are still open to reviewing your case. Our goal is to ensure that every valid redemption is handled fairly, even when external system changes are involved.

To help us investigate this matter thoroughly, we kindly request a screenshot of your withdrawal history or any confirmation you received from the support team of the platform where the redemption was processed. This documentation will allow us to verify the transaction and explore possible next steps.

Please contact our Support Team through chat at https://support.zoombucks.com/en/. They will be happy to assist you and guide you through the process. We appreciate you taking the time to share your experience and look forward to working with you toward a resolution.

Rated 3 out of 5 stars

I like zoombucks and it gives you many…

I like zoombucks and it gives you many options to withdraw money but the only thing I don't like is ,most of the surveys are unavailable and you mostly got disqualified

November 19, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 1 out of 5 stars

I’ve given up on Zoombucks premenantly.

I’ve given up on Zoombucks permenantly.

They would “freeze” my account without warning and it’s already happened to me twice, reject rewards request and a lot of surveys I’ve been rejected despite being a good candidate.

I’ve filled out these surveys in good faith.

December 7, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for your review and for sending over the details we requested.

We understand your frustration and want to clarify the situation regarding your account. There appear to be some misunderstandings, so we would like to provide a detailed explanation.

The initial freeze applied to your account affected only certain points from completed surveys. This usually occurs due to a potential violation detected for a specific survey or because of missing payments from the survey provider. For more details, you can refer to our Support article titled “What are frozen points?”

The recent freeze on your account is different from the initial freeze, as it placed restrictions on your account rather than just freezing points. This type of freeze typically occurs when an account is flagged for suspicious activity, a potential violation of survey provider policies, or is placed under review by the provider to confirm if any issues exist. For further guidance, please see our article “My account is frozen, what do I do?”

We send automatic email notifications for any freezes applied to accounts. If you did not receive any emails regarding these freezes, it may be because you unsubscribed from our email notifications.

Since survey providers work directly with advertisers to pay for earned points, any freeze, whether on points or account restrictions, may temporarily affect rewards. However, there is no reason for concern. Once the review process is complete and the account is confirmed to be in good standing, all eligible points or rewards can be processed and credited as usual.

This appears to be the case with your account. While we understand that waiting can be inconvenient, these measures help maintain a secure and fair platform for all members and allow you to continue earning rewards reliably. We appreciate your patience throughout this process.

Rated 5 out of 5 stars

Trustworthy

Straightforward especially in terms of processing rewards, though they can also increase on surveys offers at the walls to maximise more customer withdrawals. 😁🙏💪

December 8, 2025
Unprompted review
Rated 4 out of 5 stars

Fast Reward and Great Support.

I've had a great experience so far, after joining just two days ago, I was already able to withdraw my first reward. One thing I really appreciate is the low minimum withdrawal limit, so you don't have to wait long to cash out. However, I hope they increase the number surveys!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

My experience in zoombucks is…

My experience in zoombucks is great,ithe survey is informative so that i answer with good heart and honest and take time to the question given.i really appreciate it,thanks zoombucks.and more power

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst survey sites of all…

One of the worst survey sites of all time they promise but they will never pay you after completing surveys and Linking my pay pal account I withdraw and they froze my account for no reason telling me I can't withdraw till 2026 how can you tell me that when I actually followed every rules and conditions on your site I'll advise everyone to leave this survey site for good their will only decide you with lies all bloody lies

November 24, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 4 out of 5 stars

Amazing platform for earning real…

Amazing platform for earning real money. It provides real rewards. There are so many options for redemption. Rewards are instant once redemption is approved. It takes sometime for approval. One of the best platform to earn money.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute crap site

Absolute crap site. Waste of half an hour for 3 dollars only to give all my personal information and get banned when I reached the amount to paypal. DO NOT USE!!!
EDIT after site reply, I was banned from logging in, how am I supposed to do that? I have seen numerous complaints the same as mine. You lock users out when they reach a payout.

November 28, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 1 out of 5 stars

Fraud site as long i m working on the…

Fraud site as long i m working on the app it give me work and everything is fine when i try to withdraw my earnings they suspended my account with out giving me a reason total scam-fraud stay away from these sites and never waste your time on these..

November 11, 2025
Unprompted review
ZoomBucks logo

Reply from ZoomBucks

Thank you for taking the time to submit a review. We sincerely apologize for any inconvenience you may have experienced. To conduct a thorough investigation and address your concerns effectively, we kindly request additional details. Upon receiving this information, we will ensure that your concerns are promptly and appropriately addressed. We appreciate your cooperation and look forward to your prompt response.

Rated 5 out of 5 stars

I am new here but how much I am…

I am new here but how much I am enjoying here to express my feelings and right about my experience is really wonderful.
This is just not only a platform to express my feelings but I am learning alot about new things.

November 27, 2025
Unprompted review

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