I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... See more
Company replied
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.3
Poor
891 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Company let down by terrible delivery times.
Very disappointed with delivery times to Ireland. I’ve been using Zooplus for about a year and times are getting worse. Latest order placed on 5th January has still not arrived. There is no excuse for this as we are all in the EU. Purchases I make from other EU countries arrive is days not weeks.
January 18, 2026
Unprompted review
Reply from zooplus.ie
Hi Frank,
Thank you for sharing your feedback.
I completely understand your frustration with the extended delivery times to Ireland, especially when you’ve been a loyal customer for a yea
Your comments are very important, and I’ll make sure they’re passed on internally so we can review our logistics and courier processes for Ireland to improve reliability.
I’ve checked and confirmed your details in our system, so we’d really like the chance to make this right. As I can see you have very kindly contacted our customer care team already, we will keep our communication ongoing there, also because for security and privacy reasons we cannot assist you publicly here.
Thank you again for bringing this to our attention.
I came here to file a complaint and to…
The fact that they are still using GLS for deliveries means that even with so many complaints, they still haven't taken any action.
I came here to file a complaint and to my surprise, this company's rating is 2.3.
Quite fair for the poor service provided. Avoid them.
December 12, 2025
Unprompted review
Reply from zooplus.ie
Hi Mr Silva,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and the frustration caused by delivery issues.
Reliable delivery is clearly a priority for us, as that affects our reputation, and let me reassure you that we are working with our partners to ensure that yours and your fellow zooplus' customers' expectations are met.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication you might have already had with us, and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you.
Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you again for bringing this to our attention — your feedback helps us improve, and I hope we can restore your confidence in our service.
It takes more than two weeks to deliver…
It takes more than two weeks to deliver the order. They send an email saying it will be delivered within a certain timeframe, but they don't meet it. Terrible logistics service, I do not recommend them.
January 16, 2026
Unprompted review
Reply from zooplus.ie
Hi Lais,
Thank you for sharing your feedback. I’m really sorry to hear about the delay with your order — waiting more than two weeks when you’ve been given a specific timeframe is understandably frustrating, and I completely appreciate how disappointing this must feel.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any conversation you might have had with our support team, and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you.
Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you.
Reply from zooplus.ie
Thank you so much for taking the time to leave this lovely feedback. I’m really pleased everything arrived safely and that you’re happy with the quality. We truly appreciate your trust and your kind words — it means a great deal to us.
Awful customer service, faulty product
After paying for a self cleaning litter box worth about 350 euro, the product arrived with no plug! I called Zooplus and the offered resolution was 25 to go and buy my own - the adapter is very specific so now I’m left with a product that doesn’t work and a search on my hands. Spend your money elsewhere, this company are sub par with poor customer service.
January 14, 2026
Unprompted review
Reply from zooplus.ie
Hi Trish,
Thank you for sharing your feedback. I’m really sorry to hear about the experience you’ve had with your recent order — receiving a high-value product without a crucial component is incredibly frustrating, and I completely understand how disappointing this must be.
I am very surprised that you were offered that resolution, and I regret that this has left you with a product you can’t use and the added stress of trying to source a specific adapter yourself.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and reference your review, we’ll prioritise investigating this and work on a proper solution for you.
Alternatively, sharing your order or customer number here would help us identify your account safely.
I very much appreciate your help to allow us to rectify things for you.
Delivery is shocking I placed an order…
Delivery is shocking I placed an order recently and took 4 weeks for it to be delivered. Is this going to be the way going forward. My cat needs specialised food and waiting a month is not acceptable. Gls are shocking, if zooplus want to keep customers they should change courier. Zooplus don't seem to care about the issue
November 28, 2025
Unprompted review
Reply from zooplus.ie
Hi Niamh,
Thank you very much for sharing your feedback with us, and I am so sorry to hear about the delay experienced with your last delivery.
I was able to find your account in our system using your details as shown here, and I am glad to see that you have contacted our support team to request assistance - that's exactly what we always recommend to do as we are not able to assist you publicly here on Trustpilot due to privacy and security reasons.
If you have not received a response that meets your expectations, please, if you could very kindly follow up on that, mentioning your Trustpilot review so that we can correctly prioritise it, and we will further investigate for you.
More importantly, let me reassure you that your feedback has been taken on board and we work our hardest every day to ensure that your expectations are met.
Thank you for your patience.
First order, positive experience
It was the first time I have ordered dog food from Zooplus. I just read the reviews here after I have placed my order, so I was kind of prepared for a longer delivery time. After a week I have sent a mail to customer service yesterday. They couldn't confirm the exact delivery date, but I got a response quickly.
For a surprise GLS sent a delivery notification this morning, and it was delivered later today, so I have received my order in 8 days.
January 12, 2026
Unprompted review
Reply from zooplus.ie
Hi Rita, thanks for giving us a go on your first order and for your patience while it made its way to you—delighted it arrived and that our team could help along the way. We really appreciate you spreading the word.
Taking too long
I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now taking weeks. It is unpredictable and that's not acceptable.
January 9, 2026
Unprompted review
Reply from zooplus.ie
Hi Daria,
Thank you so much for sharing your feedback with us and sorry you have experienced delay with your last delivery - I hear what you are saying, particularly because of the specialist products that you are after.
I have found your account in our system using your details as shown here and I can see that you have kindly got in touch with our customer care team - thank you for doing that, as that's our official and only way to assist you.
We will follow up through our official channels, and thank you again for your patience.
ZooPlus is not working in Ireland
Have to echo the comments here about the terrible delivery service, lack of order tracking capability and poor customer service. We ordered on the 4th, its now the 10th and no sign of our order, or any communication about expected delivery date/time. We've now run out of the specialist food for our dog, and have to find a vet today for an (expensive) emergency supply. ZooPlus is not working in Ireland.
January 10, 2026
Unprompted review
Reply from zooplus.ie
Hi Conor,
Thank you for sharing your experience, and I’m truly sorry to hear about the delay and lack of communication regarding your order. I completely understand how stressful it must be and it very much surprises me to hear that your request for assistance did not meet your expectations.
I’ve checked, and I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing email and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you. Alternatively, sharing your customer/order number here would help us identify your account safely.
Thank you very much.
After reading all reviews I was a bit…
After reading all reviews I was a bit sceptical whether my order placed on 1st of January will be delayed considering some people are waiting for a month or more.
But it arrived within a week.I.was very happy.All arrived perfect 👍
January 9, 2026
Unprompted review
Reply from zooplus.ie
Brilliant news, Tea—we’re chuffed your New Year’s order arrived within the week. Thanks so much for your trust and for sharing a positive experience with others.
GLS delivery experience is really bad.
GLS delivery experience is really bad.
They use GLS for delivery. Typically stuff gets delayed by about 2 weeks when I order from them. This time round, I've been waiting over a month and still no sign of the pet food I ordered.
January 9, 2026
Unprompted review
Reply from zooplus.ie
Hi KO,
Thank you for sharing your feedback. I’m really sorry to hear about the delay and the poor experience with the delivery of your latest order — waiting over a month for pet food is understandably frustrating, especially when you rely on timely deliveries for your pet’s wellbeing.
I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. It would be amazing to have your help to review this further: please, if you could kindly contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any previous correspondence, and reference your review. If you prefer, you can share your customer/order ID here, which is safe to do, and I’ll make sure your case is prioritised.
Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.
Worst company with abysmal customer service
I ordered over 200 euros worth of dog food which was never delivered. GLS was the courier and they sent me a meaningless email when I followed it up and told me to talk to zooplus. All I got from zooplus was an automated email telling me to check with the neighbors. I will never use this company or GLS again they have lost a customer for good.
January 9, 2026
Unprompted review
Reply from zooplus.ie
Hi Martin,
Thank you very much for sharing your feedback with us, and sorry for the experience you had with your last delivery.
I would also like to apologise for not meeting your expectations with our assistance to you.
As I have found your details in our system and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for your patience.
Delivery delay....again
I can't see a way to rate this company as zero stars, otherwise I would have. My repeat order of 20th December 2025 has still not arrived. Despite numerous attempts to contact Zooplus by phone and e-mail I have not had a reply. Ticket numbers are piling up all promising a response within 24 hours. GLS carrier are hopeless, all past deliveries have been very late but this is the worst.
January 8, 2026
Unprompted review
Reply from zooplus.ie
Hi Carol,
Thank you ever so much for sharing your feedback with us, and sorry you are reporting poor experience with your latest delivery.
I am very surprised that you are also reporting failed attempts to contact us - upon testing both our email form as well as our phone lines, all seems to be in correct working order.
In any case, please, if you could very kindly try again and mention your review here so that we can correctly prioritise your query (we cannot assist you publicly here on Trustpilot for security and privacy reasons), that would be great.
Alternatively, please, if you can share your customer/order ID so that we can retrieve your details with those and communicate via our official channels, that would work too and it's a safe thing to do.
Thank you.
Delivery Service
Delivery is the only issue, It's taking weeks instead of days .
January 7, 2026
Unprompted review
Reply from zooplus.ie
Hi KK,
Thank you so much for taking the time to share your feedback with us and, above all, to confirm your order ID.
I was able to find your account in our system and I can see you have kindly been in touch with our customer care team which I very much appreciate, thank you.
We will continue with our communication with you via our official channels.
Thank you.
Very disappointed with Zooplus.ie…
Very disappointed with Zooplus.ie delivery times and lack of communication. I placed my order over two weeks ago, and I still have no clear update on when it will arrive. There is no proper follow-up on the delivery status, which is extremely frustrating.
I am now genuinely worried that my cat’s food will run out before the order arrives. This should never happen when ordering essential pet supplies.
I have been a customer for over a year, but unfortunately the service seems to be getting worse, not better — both in terms of delivery times and customer communication. Waiting more than two weeks with no clear information on when the order will arrive is unacceptable.
I really hope Zooplus improves its delivery reliability and customer updates, as this experience has been very disappointing.
January 7, 2026
Unprompted review
Reply from zooplus.ie
Hi Ana,
Thank you very much for taking the time to share your feedback with us, and sorry you are experiencing delays with the delivery of your last order.
We cannot assist you publicly on this platform for security and privacy reasons, and, having found your details in our system, we will communicate with you via our official channels.
Thank you very much.
Worst experience I've ever had with…
Worst experience I've ever had with online shopping. Besides sending several emails with promotions, the codes never validate on the website at checkout, and the delivery is terrible. Emails saying it will be delivered in 48 hours and nothing happens. Horrible. I do not recommend it.
January 6, 2026
Unprompted review
Reply from zooplus.ie
Hi Fran,
Thank you so much for sharing your feedback with us and I am so sorry for the inconveniences you have experienced.
I was able to find your details in our system using your first name and surname and, as we cannot assist you publicly here for security and privacy reasons, we will keep our communication with you ongoing via our official channels.
Thank you very much for your patience.
Stay clear
Stay clear – Buyer beware!
Ordered dog food on 12 December to get it before Christmas. It was shipped on 13 December via GLS. GLS tracking has shown no updates since 19 December, and it’s now January 5th with no sign of my order.
Multiple emails were sent requesting updates, but there has been no response, no support, and no communication from either Zooplus or GLS.
Delays or parcels going missing sometimes are understandable. What is not understandable is the complete and utter lack of communication from both Zooplus and GLS.
Shocking customer experience. Save your time and don’t order from them.
January 5, 2026
Unprompted review
Reply from zooplus.ie
Hi Mags,
Thank you for taking the time to share your experience. I’m really sorry to hear about the delay with your order and the lack of communication — especially when you placed it well in advance to ensure delivery before Christmas. I completely understand how frustrating this must have been.
While occasional courier delays can happen, unfortunately the latest weather conditions together with the higher traffic of the last festive period have added some extra challenges. Though, indeed, the absence of updates and support is unacceptable and not the standard of service I want for any of our customers.
I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. It would be great if you could very kindly help us to review this further: please contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication, and reference your review.
If you prefer, you can share your order ID here, which is safe to do, and I’ll make sure your case is prioritised.
Thank you again for sharing your feedback — I truly hope we can make this right and restore your confidence in us.
Zooplus used to offer excellent value…
Zooplus used to offer excellent value for money and expedient shipping - making them the obvious choice for all our animal food.
Price increases have been very difficult to deal with - though this is industry wide. The main problem is shipping - which is now abysmal. I’m still waiting for my last order (16 days) and the delivery company they have chose to use is not responding to calls or emails. Be warned
January 2, 2026
Unprompted review
Reply from zooplus.ie
Hi Mike,
Thank you for sharing your feedback. I’m really sorry to hear about the delay with your order and the lack of response from the delivery company.
I also understand your point about price increases being challenging, even though, indeed, they affect the whole industry.
We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus loyalty programme.
As I was able to locate your account details, I’d like to ensure this is reviewed properly. I see you have already contacted us, which is great, and we’ll keep our communication there via our official channels.
Thank you again for taking the time to share this — I truly hope we can resolve this quickly and restore your confidence in us.
Very long delivery times
I am ordering from Zooplus for the past while due to prices being a bit cheaper for specialist canine food.
Unfortunately, their delivery times are getting worse and it takes a minimum of 2 weeks or 3 weeks to get item delivered.
Their contact form is not working so only option is to ring, but you never get through. Very bad customer service.
No clear shipment details and they use Evri for delivery, so no updates or delivery status provided.
Update: Had to get in touch with Zooplus (online form isn’t working) and agent advised that item should be delivered within 2 days (after nearly 3 weeks delay). Unfortunately, It wasn’t delivered and had to ring them again to get a refund.
Glad I was able to get my money back but won’t be ordering again due to very long delivery delays.
December 18, 2025
Unprompted review
Reply from zooplus.ie
Hi Mia,
Thank you for sharing your feedback. I’m really sorry to hear about the long delivery times and the difficulties you’ve faced trying to get in touch with us.
It’s really odd that our contact form wasn’t working and that you couldn’t reach us by phone. I wonder whether some technical glitch was what caused it.
I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. We would very much love to look into this further: please contact our customer care team via https://www.zooplus.ie/contact_form/, and reference your review. If you prefer, or should the form still not work, you can share your order ID here, which is safe to do, and I’ll make sure your case is prioritised.
Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.
Haven't received it yet
Haven't received it yet. Still in transit since 22/12/25.
December 22, 2025
Unprompted review
Reply from zooplus.ie
Hi Paul,
Thank you very much for sharing your feedback with us and sorry for the slow acknowledgment here.
I'm very sorry to hear that you are experiencing delays with your delivery and we would very much love to assist you with that.
I was not able to find your details in our system using your first name and surname as shown here, and we cannot assist you publicly here on Trustpilot for security and privacy reasons: please, if you could kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review. If you prefer, you can share your order ID here, which is safe to do, and I’ll make sure your case is prioritised.
Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.
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