Zoostorm Reviews 316

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

I absolutely love zoostorm for how reliable they are. I've had and used a keyboard and mouse from them, both plug in ones, for like 14 years or more, used to have a PC from them too, and it legit... See more

Company replied

Rated 5 out of 5 stars

Zoostom has become our go to desktop for our office. We now have 15+ PCs, many of which are over 2 years old and have never let us down. Our PCs are on for long periods copying large amounts of data.... See more

Company replied

Rated 5 out of 5 stars

Zoostorm A10 7890 tower computer, 2 TB HDD, 8g ram AMD quad layer proccesser, Asus mother board, ordered Wednesday, arrived Thursday, set up absoluterly no probs except key board & mouse missing, Zo... See more

Company replied

Rated 1 out of 5 stars

Stay away, Bought a £4500 PC from Amazon and spent hours troubleshooting BSODs before finding two faulty RAM sticks. When I contacted STORMFORCE for an RMA repair, they insisted I bear all responsibi... See more

Company replied

Company details

  1. Computer Store
  2. Gaming service Provider

Written by the company

The Zoostorm™ range of home desktop PCs deliver powerful, reliable performance that’s perfect for everyday computing and offers the perfect mixture of performance and price to suit every budget. Browse the web, work with documents, create visual content and enjoy light gaming with ease. Work and play in high resolution and experience visual perfection with HD graphics. The Zoostorm™ Home range includes traditional Desktop PCs, Small Compact Towers, Laptops and stylish All-in-One PCs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

316 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

They are very kind and understanding

They are very kind and understanding, they are very helpful but they reply a bit slow at times, but when they do reply fast they reply extra fast.

Overall, a great service, we're lucky to have them

June 3, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Thank you so much for the fantastic 5 star review! We really appreciate this! :)

Don't forget to register your warranty on the below website for your 3 years Collect, Repair & Return Warranty, and if you do have any questions in the future please let us know by contacting us on cs@stormforcegaming.co.uk

Our customer service team are on emails between 9am-5.15pm everyday in case you do wish to contact us.

Happy gaming! :)

Thanks
Eve
Customer service advisor

Rated 5 out of 5 stars

Been wanting a gaming PC for a while…

Been wanting a gaming PC for a while now and was glad I found their website. Customer service was very quick to respond, I ordered my PC on a Friday and it arrived on Tuesday.

Would highly recommend ordering from them.

June 3, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Robert,

Thank you for taking the time to leave us a great 5* Review, we really appreciate this! :)

If you have any questions in the future do not hesitate to contact us.

Thanks
Eve
Customer Service Advisor

Rated 5 out of 5 stars

Great customer service.

3 or so years ago I bought a pc from these guys, unfortunately for myself and zoo storm I had a bit of a nightmare. The graphics card (GTX 1070) died after a month or so of use.
Customer support was incredibly helpful and send out a replacement pc.
Even more unfortunately the replacement pc was severely damaged in transit and was unuseable.
I was understandably very angry and upset and the customer service people at zoo storm informed me that the pc I had was no longer on stock/ available.
As a gesture of goodwill they sent me a Replacement PC worth an extra £400!
Luckily for us both my bad luck ran dry.
I made sure I waited to write this review but my current pc is going 3 years strong with no issues. A big thank you to the customer service team at the time who stuck their necks out for me and made sure I was looked after.

May 11, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Ritchie,

Thank you for taking the time to leave us a 5* Review and also purchasing a Zoostorm unit all them years ago! :)

We are glad to hear the bad luck ran dry and the PC has been great since the issues were resolved.

If you have any questions in the future do not hesitate to contact us.

Thanks
Eve
Customer Service Advisor

Rated 5 out of 5 stars

Just bought a Zoostorm Elite PC

I bought a Zoostorm PC about 5 years ago and it has performed very well and never let me down - I passed it on still working well. I have just bought a new Zoostorm Elite Desktop PC which I have now had for nearly three weeks and again the build quality seems excellent. It came without an OS but I got a good deal on a Win 10 Home download which I installed and so far everything is running just fine.

April 21, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi there,

Thank you for taking the time to leave us a 5* Review and also purchasing a Zoostorm unit :)

If you have any questions in the future do not hesitate to contact us.

Thanks
Eve
Customer Service Advisor

Rated 5 out of 5 stars

Brilliant service

Brilliant service, and excellent customer service.

April 4, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Adam,

Thank you for taking the time to leave us a 5* Review and also purchasing one of our systems!

If you have any questions in the future do not hesitate to contact us.

Thanks
Eve
Customer Service Advisor

Rated 5 out of 5 stars

bought this for my grandad to replace…

bought this for my grandad to replace his old windows 7 machine. a lot better

March 13, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi David,

Thank you for taking the time to leave us a 5* Review and also purchasing a Zoostorm unit :)

If you have any questions in the future do not hesitate to contact us.

Thanks
Eve
Customer Service Advisor

Rated 5 out of 5 stars

Zoostorm Elite i5 PC

Elite i5 9400F with 16GB DDR4 & Asus GT discreet graphics. Worked first time, no drama. Added Windows 10 and everything went smoothly. Runs like a real beast. Very pleased indeed. Next day delivery was a bonus too. Thanks to all.

March 8, 2020
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Mike

Thank you for taking the time to leave us a 5* Review! We really appreciate this!

If you have any questions in the future do not hesitate to contact us at cs@zoostorm.com.

Thanks
Eve
Customer Service Advisor

Rated 1 out of 5 stars

Can't get spare parts anywhere the…

Can't get spare parts anywhere the chassis fell apart 6 months after the warrenty ran out. The laptop battery is shocking, and has been taped in place since 2017 when it decided to snap out of place. Many have the same problem I've seen listings on ebay. Speaking to the customer service team was like sampling your genitals to an elephant and letting a mouse loose. Exciting but doesnt get you far. They refer you to a place called golden star computers, which don't have a website or email address but do, thankfully, have a chargeable telephone number... the joy!
seriously I wouldn't buy one again, no spares if something goes wrong.

December 25, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Alex,

We are sorry your experiencing problems with your PC.

We have sent you over an email and hope this may help you out, , we no longer stock spares for this model and recommend calling GoldenStar UK who are the official Clevo service centre for the UK so will be able to provide you with any parts you may need. Details for them can be found at https://www.clevo.com.tw/clevo_contact.asp?lang=en containing their email address, service@goldenstaruk.com and their local rate telephone number of 01189 269 988.

When calling them they would need the NK number located on the white sticker on the base of your unit and I have been able to download the service manual from them which lists the parts so you can provide them with the part number you require for your unit.


Thanks
Eve

Rated 5 out of 5 stars

Computer arrived on time

Computer arrived on time , very well packed , the machine is super fast . Its perfect for the role it was chosen for . Thank you Zoostorm

October 29, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Ray

Many thanks for leaving us a Review,

If you have any questions in the future do not hesitate to contact us

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

New tower pc

Just taken delivery of my second Zoostorm tower pc. The last one was still working fine after 7 years, but I felt it sensible to replace now. That's pretty impressive though, and it had a lot of use.

The new machine was well priced and has good specs. Quick delivery too. My only minor quibble is the awkward placing of the not particularly responsive CD tray button.

Overall, I highly recommend Zoostorm.

October 29, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Steve

Thank you for taking the time to leave us a 5* Review and also purchasing another Zoostorm unit :)

If you have any questions in the future do not hesitate to contact us

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

I only purchased Zoostorm PC's for Business

First bought Zoostorm Delta SFF PC a few years ago and I am been very impressed ever since. I now dont purchase anything else for a business PC.

October 28, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Daniel

Many Thanks for leaving us a review and for also purchasing more of our units :)

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

I first bought a Zoomstorm PC back in…

I first bought a Zoomstorm PC back in 2014 and it is still working perfectly, I have since repalced all the office towers with Zoomstorm.
Great spec and produtcs.

October 28, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Adam

Thanks for leaving us a review! If you have any question about our units let us know :)

Thanks
Sarah
Customer Services Team Leader

Rated 4 out of 5 stars

I started to set up a bare PC from…

I started to set up a bare PC from Zoostorm with Windows 10 from my USB drive connected to the USB 3.0 port. Initially it kept ignoring it and going to PXE boot. On re-configuring the BIOS I got it to see the internal HDD but that was it, no USB. I contacted tech support and firstly was very please to have a geographical number. It was answered very quickly and professionally after a few details I was put through to 1st line support with minimal wait. I started to chat explaining the problem and whilst conversing I just tried the USB 2.0 port informing the tech on what I was doing and VOILA it worked! So, I gave them 4 stars for professionalism and speed but because I resolved the issue I wasn't able to test them fully. I am sure they would have come up with the answer though.

September 23, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Duncan,

Many thanks for the review :) We are glad that the service you received was fast and professional.

If you have any questions please let us know

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

Zoostorm Desktop

Had my Zoostorm desktop for a number of years now. Bought a basic model and it has been well used. Onboard graphics but still run Microsoft Flight Sim with no bother on quite high resolutions.
Not a single fault so has been very reliable

September 5, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Ricky

We love hearing from all of our customers and hearing that our units are still running many years later.

If the unit does run into any issues or starts to slow down let us know :)

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

I dont have the zoostorm kangaroo yet…

I dont have the zoostorm kangaroo yet just wondering if its capable of minecraft or other high end games

September 4, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Tyler,

This will be on of our older systems, are you able to send the spec of the unit that you are looking at to cs@zoostorm.com so we can have a look and advise :)

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

After sales service is fantastic

After sales service is fantastic. I’ve now called twice, years after the original purchase to upgrade components and both the technical support and parts prices have been top rate.

August 22, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Alex

Many thanks for leaving us a 5* Review!

If you have any other questions in the future let us know :)

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

good brand

good brand, speedy, well packaged and designed :)

June 26, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi mxriarty

Many thanks for leaving us a Review :)

If you have any questions in the future regarding out units please let us know.

Thanks
Sarah
Customer Services Team Leader

Rated 5 out of 5 stars

Great PC

Great PC, powerful for low cost.
I buy Zoostorm from Ebuyer whenever i can, haven't let me down yet.

5 stars*****

June 20, 2019
Unprompted review
Zoostorm logo

Reply from Zoostorm

Hi Peter

Many thanks for your review. if you have any questions in the future regarding out units please let us know.

Thanks
Sarah
Customer Services Team Leader

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