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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the wide selection of products available, often at competitive prices, and appreciate the fast delivery services. Many people highlight the exceptional customer service, noting helpful and pleasant interactions, quick responses, and a willingness to resolve issues. However, some customers experienced issues with their orders, such as receiving incorrect items or quantities, or having orders delivered to the wrong address. A few other people also felt that customer service was unhelpful in certain situations, particularly regarding order cancellations or tracking delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection, competitive... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast and often... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the speed of delivery, with some... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight affordable and competitive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the customer service team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Wide range of clocks. Found perfect 14 inch clock with detailed specs, exactly what I wanted at excellent price and 10% off promo. Quartz mechanism is as accurate as an atomic mechanism. Shipping char... See more

Company replied

Rated 5 out of 5 stars

There was a boo-boo with my order because the discount didn't go through so I called Zoro and the customer rep was sweet as can be and fixed my issue instantly. Also, the very NEXT day I received my... See more

Company replied

Rated 5 out of 5 stars

Ordered two new APC SMT1500C UPS for a project and they were delivered in two days, in original APC boxes with quality assurance tests still attached! Order and tracking information was provided exped... See more

Company replied

Rated 5 out of 5 stars

The item was priced so affordable. It is a professional tool made shutting the water off so easy. The shipping was fast and so easy to track. It was a wonderful experience from start to finish. Thank... See more

Company replied


Company details

  1. Industrial Equipment Supplier
  2. Abrasives Supplier
  3. Appliance Parts Supplier
  4. Building Materials Supplier
  5. Fastener Supplier
  6. Safety Equipment Supplier

Written by the company

Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. You can also check out our whole selection of electrical supplies along with other tools or supplies to ensure you have all you need to tackle the job, especially if you're taking on a DIY project for the first time. Plus, when you shop at Zoro, you'll always enjoy competitive prices on tons of great brands you know and trust. We make the shopping experience as fast and seamless as possible with free shipping on orders over $50 for registered users, Net 30 payment terms for qualifying customers, and an unparalleled customer service experience. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.


Contact info

4.1

Great

TrustScore 4 out of 5

919 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shipment was delivered the next day…

Shipment was delivered the next day after ordering even though there was no extra shipping charge for overnight shipping. Very impressive.

October 8, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Great Selection

The Selection is vast. Almost anything you can think of they have. Was quick, easy and fast. Received the next day.

October 7, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Charlotte,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

Rated 5 out of 5 stars

Great experience

Product was as expected and described on the website.
Super fast shipping.

October 11, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

Great selection of products and very…

Great selection of products and very fast shipping!

October 8, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Neil,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

Rated 5 out of 5 stars

The ordering online process was simple

The ordering online process was simple. The item was just what I ordered and it came faster than I expected. I also had a coupon, so i got the item cheaper than what others had it for.

October 7, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Easy to find the product and check out!

October 8, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

I recently came across Zaro and found…

I recently came across Zaro and found what I was looking for, the prices were competitive and delivery was within days

October 6, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Daniel,

Thank you for giving us a kind review.

We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.

Thanks,
Zoro Team

Rated 5 out of 5 stars

The package was recive on time,

The package was recive on time,
And The pages easy to navigate and carefully detailed.

October 7, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Elmer,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

Rated 5 out of 5 stars

I’ve ordered from Zoro many times

I’ve ordered from Zoro many times, and they’ve consistently been fast, accurate, and professional. The selection is massive — everything from industrial tools to small specialty hardware — and the prices are almost always better than competitors.

Every order I’ve placed arrived on time, well-packaged, and exactly as described. Their customer support is excellent too — quick to respond and genuinely helpful when I had a question about compatibility on one of my items.

Zoro has become one of my most trusted suppliers. If you want great prices, quick delivery, and dependable service, this is the place to buy from. Highly recommended!

October 11, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Ron,

Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 3 out of 5 stars

Zorro Likes & Dislikes

Like: expansive product availability & quick shipping

Dislike: Having to submit a tax exemption credit request after every purchase even though you have our firm's resale certificate on file. This is activity is automatic with all other on-line shopping platforms that we utilize upon an account being set up and having the resale cert on file.

Dislike: Cost of most items are very excessive compared to other on-line shopping platforms.

October 11, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Joe,

Thank you for your time and your feedback. We pride ourselves on providing great Customer Service, and we'd like to make things right for you.

We would like to get some more details about your experience. If you're able, please call our team at (855) 289-9676.

Warmly,
Zoro Team

Rated 5 out of 5 stars

They had what I needed

They had what I needed, fair price , and quick delivery.

October 9, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Richard,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

Amazing

Zoro has always been a great company to order & deal with. Never have issues when ordering or returning items. Fair deals.

October 9, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Cheryl,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

Rated 5 out of 5 stars

Great selection of tools and brands

Great selection of tools and brands, I was very pleased with how fast my order was shipped. I've purchased a lot of tools/clothing/furniture... you name it online and one important thing to ME is not getting gimmicked. The website looks professional and trusting, my order shipped when the confirmation email said it would and you didn't send me 300 spam-mails about other products you have that i never showed interest in. A big thank you for being a normal company where I can purchase tools not available at hardware stores from and not making me sign up for your rewards program.

October 3, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear John,

Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

I have ordered before

I have ordered before. Each time the item came promptly and was just what I needed.

October 3, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Warren,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Great vendor to have.

Competitive pricing, fast delivery, great customer service.

October 1, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Zach,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 5 out of 5 stars

Quality merchandise...fast service

October 2, 2025
Unprompted review
Zoro logo

Reply from Zoro

Hi there,

Thank you for giving us a kind review.

We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.

Thanks,
Zoro Team

Rated 5 out of 5 stars

quick and easy and a great price !

October 6, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear John,

Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

ordering was easy

ordering was easy
the product I ordered was quality and the performance is excellent, more than what I expected.

October 7, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Caroline,

Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.

If you need any further help, don't hesitate to reach out.

Best,
Zoro Team

Rated 5 out of 5 stars

Good company

Good company, better price and fast delivery.

Mr. C.

October 6, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Mr. C,

Thank you for your great review.

At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.

If you need any further help, don't hesitate to reach out.

Regards,
Zoro Team

Rated 4 out of 5 stars

Found the part easy

October 2, 2025
Unprompted review
Zoro logo

Reply from Zoro

Dear Michael,

Thank you for taking the time to leave us a kind review.

We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.

Warmly,
Zoro Team

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