Great Experience! My service team, Jennifer and Christina were outstanding. They were always pleasant and answered the many questions I had without making me feel rushed or unimportant. I appreciat... See more
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This was a first time for us with applying for extra student loans needed for my daughter and this was a smooth process. When there were questions they were answered quickly. I would highly recommend... See more
Ron L was quick to respond to my questions and providing support, thank you Ron. Overall A very easy process, hopefully I won't need to take out any loans in the future, but if I do I would strongly c... See more
Absolutely the worst! They never processed auto payments correctly, were impossible to work with, and problem went on for months! Website layout is one of the worst! In every way, avoid this compan... See more
Company details
Written by the company
For more than 40 years our team developed and perfected how to guide students and their families through the student loan process. Our intuitive online platform coupled with a tenured team eager to provide insightful assistance is an unbeatable combination well suited for more than just student loans. Our end-to-end loan platform is now available for a wide range of consumer lending. Our platform offers flexibility to develop custom finance products to suit each partner's market and customers. This turn-key solution requires no additional staffing and no technology investment. Loan customers receive personal service from our team, based in South Dakota, who is passionate about providing assistance and guidance from application through payoff.
Contact info
105 1st Ave SW, 57401-4104, Aberdeen, United States
- 800-645-8272
- feedback@zuntafi.com
- zuntafi.com
3.7
Average
397 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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.review
I called and there was an immediate pickup with a rep who offered good assistance.
June 20, 2023
I have three loans now
I have three loans now, and each time there is always something that comes up.
June 10, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback! We are grateful you continue to do business with us! We value the opportunity to continue a relationship with you. Please feel free to reach out to me personally at feedback@zuntafi.com. I’d like the opportunity to review your account and identify where we fell short.
Take care,
Sheri Engleking
Great customer service via phone
When I had to make alterations to my loan amount, I called the manager for my account and was connected quickly and had all of my questions answered very quickly.
June 12, 2023
Zuntafi has shady practices
Zuntafi has shady practices. When I asked what credit score report was used to calculate my interest the account manager refused to tell me and would not tell me the date my credit was pulled. I had reviewed my credit score the day I unfroze it and it was over 800
May 23, 2023
Reply from ZuntaFi
Hi Chris,
Thank you for taking the time to provide honest feedback. I want you to know that I researched to get a little more insight into what happened here. When you corresponded with our office via email, you had requested a copy of your credit report. Policy prohibits us from providing you with a copy of the bureaus credit report, however you can request a copy on your own directly with the agencies. In general, there are variances in FICO scores depending upon the model calculation methodology and bureau. At ZuntaFi, we pride ourselves in providing honest, transparent and personal service. Please feel free to reach out to me personally at feedback@zuntafi.com if you’d like to discuss further.
Take care,
Sheri Engleking
Interest rate went up 2% in a year…
Interest rate went up 2% in a year despite my credit score being even higher.
May 23, 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. ZuntaFi works with lending partners to make college possible, however we are not the lender and do not determine your loan rates. Your feedback is important and I will make sure your concerns are shared with the lender as we continuously work to create attractive loan programs. Thanks again for taking the time out of your busy day to provide feedback!
Take care,
Sheri Engleking
Easy to use & great rates
Easy platform to use & got a better rate than other lenders gave!
June 7, 2023
Good and responsive
May 3, 2023
Quick and simple process.
May 30, 2023
Availability and support throughout the…
Availability and support throughout the process. Clear and simple communication.
May 1, 2023
thank for helping me with a loan
thank for helping me with a loan. great experiences with the company
May 4, 2023
Cruel and Greedy Manipulation
Firstly, I have a great credit score and I haven't ever missed a payment in the entirety of my credit history. I also currently have a student loan open with ZuntaFi already in which I have been compliant as well.
That being said I received a utterly egregious rate of interest on my most recent loan. Unfortunately since my school is not yet accredited, I had no other option but to accept this unreasonable rate without so much as an attempt at an explanation by this company.
I understand that to this company I am nothing but an irrelevant borrower who has no influence with which to petition my cause. But shame on you ZuntaFi for exploiting those of us who have no choice but to secure funding for our education through your dishonorable business. Shame on you for financially bludgeoned myself and those like me with these exorbitant rates.
I understand that this review will make no difference, but I am taking the time to write it because I want ZuntaFi to know that soon enough I will have the influence and recognition to make a difference. And I will ensure that any and all institutions or corporations that I interact with avoid this company and any of its subsidiaries that profit from praying on those in my situation.
Shame on you. I hope the business I take from you in the future, more than makes up for the money you will steal from me in the next several years. Till then, enjoy my timely payments and my ingratitude.
May 1, 2023
Unprompted review
Reply from ZuntaFi
Hi Josh,
Thank you for taking the time to provide honest feedback. ZuntaFi works with lending partners to make college possible, however we are not the lender for your loan and do not determine your loan rates. Your feedback is important; therefore, we will share your concerns with the lender as we continuously work to create attractive programs. Thanks again for taking the time out of your busy day to provide feedback!
Take care,
Sheri Engleking
Very accommodating and helpful!
January 5, 2023
The customer service was really helpful…
The customer service was really helpful during the application process.
April 26, 2023
Easy process
Easy process, very quick customer service response on questions. Very competitive rates, if not better than competitors.
April 20, 2023
The company was very responsive
The company was very responsive. Some terms were a little vague.
April 19, 2023
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