Worst service ever. After a few weeks where we were happy with our internet connection, we received a tag to return the modem saying we asked for terminate the service. It is untrue. We now have to se... See more
Company replied
Zuny
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See what reviewers are saying
Mise en place de l'app série difficile sur smart TV.Sinon, solution qualitative et bon débit internet. Bonne idée, l'app TV complémentaire avec les chaïnes "principales".
Company replied
Overall I'm very satisfied with the internet connection. Fast connection without any buffering for watching videos and movies. Would be nice if we are able to check the net usage details/bill deta... See more
Company replied
The technician came on time, installed the new router, made all the necessary tests and everything took place without problems. So I am satisfied in this respect. On the other hand, the cancellation... See more
Company replied
Company details
- Internet Service Provider
- Cable Company
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Zuny
Written by the company
Zuny, c’est l’offre internet nouvelle génération, à Bruxelles et en Wallonie.
Internet super-rapide, illimité, sans engagement.
Bref, l’internet de toutes tes envies pour profiter pleinement de ton expérience digitale.
💙
Je découvre ZunyUne question ? On est là !
Restons connectés
Contact info
Belgium
- zuny.be
Super content
August 25, 2022
Reply from Zuny
Hello !
Merci pour ton commentaire, nous le sommes également 😀
- Bryan 🕵️♂️ 🎲
Only a handful of country code…
Only a handful of country code telephone numbers are accepted to register. I ultimately managed to get it through via support from a friendly customer assistant, however I have been told that the technician can only call Belgian numbers... this in spite of my number being a EU one and therefore having no extra cost for the company.
August 22, 2022
Reply from Zuny
Hello Matteo,
Thank you for your feedback. Indeed, this is one of the points to improve on our side. Your opinion is well taken into account.
- Aurélie 🧐 🧚♀️
Contacte facile interlocuteur aimable…
Contacte facile interlocuteur aimable service clientèle correcte
August 6, 2022
Reply from Zuny
Hello Jean-Pierre,
Yeeah, un grand merci pour ton retour ! 🥰
- Cédric 🏄♂️ 🦉
jusque maintenant top :)
August 5, 2022
Reply from Zuny
Salut Stan,
Merci pour ton retour ! 😍
N’hésite pas à nous suivre sur Instagram (http://spr.ly/62043z4oJh) et Facebook (http://spr.ly/62044z4oK6) pour ne rien manquer de nos actus et bonnes vibes 🤗
- Arnaud 🕵️ 🤓
Mixed feelings :)
After a second attempt at finding the apartment (with the first attempt being a really superficial one after which the engineer just left) it is apparent the cables I have in my appartment are not suitable for the service. I have waited a long time for this so it is really dissapointing. Now I am waiting for my money to be returned and I hope that happens soon as a week has passed already without that coming through.
All in all not such a great experience with Zuny. Will not recommend the service to other people. Although the price is a quite good one, the installation services should be quicker. Online whatsapp support was great though.
August 4, 2022
Reply from Zuny
Hi, we are deeply sorry to read that you have encountered those problems 😕 For the refund, don't hesitate to ask our customer service about it 🙂
- Carol Ann 🔆 ☘️
Instruction très claire
July 29, 2022
Reply from Zuny
Hello Benoit 🙂
Merci beaucoup pour ton retour !
- Adrien 🦅 🎧
The appointment took place and placer…
The appointment took place and placer did not want to link the connection of VOO of our below neighbour to us. Therefore we chose a competitor firm.
July 28, 2022
Reply from Zuny
Hello,
Thank you for your feedback. I'm sorry that we didn't meet your expectations. I will get back to you privately.
- Aurélie 🧐 🧚♀️
Reply from Zuny
Hello !
Merci Cécile, toi aussi tu es top ❤️
- Bryan 🕵️♂️ 🎲
good
easy, online, cs is proactive.
Not enjoyed though how the technician tried to cancel the appointment just because he couldn’t find a parking spot. I went downstairs to help him and eventually he came.
July 7, 2022
Reply from Zuny
Hi Chiara, thanks for your positive review of our services ❤️ And sorry to hear that about our technician's behaviour 😕
Everything was very professional and…
Everything was very professional and quickly, we are very glad to work with you. Merci beaucoup
June 28, 2022
Reply from Zuny
Hello Ivan ! Wow 🤩 Thanks for this great note!
Don't hesitate to follow us on Instagram (http://spr.ly/62044zYV7j) and Facebook (http://spr.ly/62045zYV7d) so you don't miss any of our news and good vibes 😎
- Aurélie 🧐 🧚♀️
Reply from Zuny
Hello ! Wow 🤩 Thanks for this great post!
Don't hesitate to follow us on Instagram (http://spr.ly/62044ziLlm) and Facebook (http://spr.ly/62045ziLlW) so you don't miss any of our news and good vibes 😎
- Aurélie 🧐 🧚♀️
Lost net
Only three days after installation, we have no network at all. The net is lost, so it returns. The speed is fine, but not a complete interruption of the network signal.
May 22, 2022
Reply from Zuny
Hello,
We do not notice any interruption of your services on your line, we have contacted you to analyze this together 🙂
- Bryan 🕵️♂️ 🎲
Internet bug un peu
May 16, 2022
Reply from Zuny
Hello Giovanni,
Dans ce cas, n'hésite pas à venir nous trouver sur nos canaux de communication (Messenger, WhatsApp...) afin qu'on puisse rendre ton expérience chez nous optimale. 🤗
- Cédric 🏄♂️ 🦉
Reply from Zuny
Hello Nadir ! Wow 🤩 Merci pour cette super note !
N’hésite pas à nous suivre sur Instagram (http://spr.ly/62042z1lkI) et Facebook (http://spr.ly/62043z1lkL) pour ne rien manquer de nos actus et good vibes 😎
- Aurélie 🧐 🧚♀️
Nickel mis a part qu’on aurait pu me…
Nickel mis a part qu’on aurait pu me dire que la boîte à rendre du voo doit contenir le câble de branchement
May 4, 2022
Reply from Zuny
Hello Aurore ! Wow 🤩 Merci pour cette super note !
Navrée pour cet oubli.
N’hésite pas à nous suivre sur Instagram (http://spr.ly/62040zEpZM) et Facebook (http://spr.ly/62041zEpZ3) pour ne rien manquer de nos actus et good vibes 😎
- Aurélie 🧐 🧚♀️
great experience overall
great experience overall! very easy process, great communication.
April 19, 2022
Reply from Zuny
Hello Elise,
Great to read! Welcome in da family. 🥰
- Cédric 🏄♂️ 🦉
The modem has a bug that detects…
The modem has a bug that detects firewall events that don't actually happen and it makes the connection fall each time. I contacted support but they seemed to have zero interest in helping me.
Occasionally the connection falls without any evident explanation or gets slow while I'm working in remote environments.
April 16, 2022
Reply from Zuny
Hello, I'm sorry you got that impression 😔 However I see that my colleagues have given the explanations. Don't hesitate to come back to us if it is not clear.
- Aurélie 🧐 🧚♀️
Impossible d utiliser l applications…
Impossible d utiliser l applications zunny série sur mon box Android et 0as grand chose comme film et serie
April 9, 2022
Reply from Zuny
Bonjour,
Je suis navrée de lire que tu rencontres des soucis avec notre app.
J'ai pris contact avec toi pour analyser la situation.
- Aurélie 🧐 🧚♀️
Service optimal.
April 6, 2022
Reply from Zuny
Hello Asmaoui,
Merci beaucoup pour ce retour positif. 🥰
- Cédric 🦉 🏄♂️
Very good service so far
April 5, 2022
Reply from Zuny
Hello Agnes,
Thanks for your sweet review about us. Glad to have you in our family. 🥰
- Cédric 🦉 🏄♂️
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