ZWILLING UK Reviews 115

Staub cookware offer a 'lifetime' warranty so keep your receipts. I bought my Cocotte pot in 2010 and surprisingly no longer have the receipt. However today I was informed via email that "Unfortunately we don't offer any repair service for our Staub products in the UK therefore we are unable to assist you any further on this occasion."
So take that 'warranty' with a large handful of salt. You're better off with Le Creuset or Netherton Foundry instead.

I bought a Zwilling multi tool nail clipper from Switzerland and when I started using it, the design was a clearly flawed as the cult tool hangs loosely behind the clipper and falls over if I have to manoeuvre the clipper. It was not cheap hence I decided to get in touch with Zwilling in the UK as I live here.

They have been so unfriendly and unhelpful. The manager first argued with me that the design is not flawed. Then when she checked in their own WH, she realised that the design had changed compared to what she had seen and had herself. Nevertheless she is still refusing to help and asking me to send a video - am happy to do that as well however its too large to send in an email. She is just making it more and more difficult to provide any further service.

Never am I going to buy a Zwilling product again.

Update - 21/11/22

I have contacted the CEO of Zwilling in the US and even Germany and I got a response from US asking me to contact Germany however thereafter there is no further action.

This is the aftercare and service provided by a world leading brand like Zwilling - so very disappointed and frustrated.

update - 24th feb 2023

No resolution - I found CEO contact and wrote to him to find that he is based in US - US team said contact Germany and there was absolutely zero response from Germany !! I am never going to buy any Zwilling product again. Extremely disappointing from supposedly a reputable brand.

We ordered a dish from this company which cracked under (very limited) normal use. I sent photos of the damaged dish and they agreed to replace it upon return. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it ‘as a gesture of goodwill’. It was well packaged and was already broken (which I had evidenced before with photos!) it most likely broke further because it was cracked! This response was rather cheeky/rude, so I won’t be ordering from them again.

I was extremely pleased with the customer service I received from Zwilling. When I had to return a kettle I was able to contact them directly. My phone call was followed up with an email and I was kept informed throughout the process. Competent and helpful, thank you.

Dropped a nice bread knife, and it broke. I was very surprised!.
Customer Service replaced the knife after seeing a picture, what can you say....brilliant customer service.
Such service not often happens, so.... "I take my hat of to Katrina" and her help and the way she dealt with the complaint and my questions

Terrible customer service in Canada. I ordered 3 articles in November and after having contacted customer service and waiting for 2 months, they just cancelled my order. No inventory for ALL 3 articles. I was told by customer service (after 1 hour waiting on the line) that I could just go back to the website and wait for the items to be back on stock. This is the worst customer experience I've had in a long time. Very disappointed as I couldn't wait to get my order as I like their products.

A shout out to Tracey for her customer service and understanding of my situation. I bought the Miyabi Birchwood 8” gyutoh in Canada last Dec. The emblem on the handle fell out recently. After reaching out to Zwilling Canada, they said since I reside in the UK, it should be Zwilling UK handling my claim. UK then pushed back to Canada. Tracey from the UK team took on my case and made the goodwill to replace the knife. I just received a brand new knife today so a massive thank you to her.

Thanks to Lynsey and Her colleague at Zwilling, Gun Wharf Quays, Portsmouth. Very informative and helpful, great customer service. Thank you ladies. Sandie Eddy

I have a Staub grill pan which after a few months of use cracked in two despite proper care. Staub products are meant to be warranted for 30 years. I contacted Staub immediately and pictures of the grill pan were requested. They were promptly sent via email. That was 1 month ago and after several emails and attempts on facebook to get someone to respond to me and resolve my issue, I still have not heard from them. Absolutely disgusting from a company like Staub/Zwilling, complete lack of professionalism and customer care considering the prices you pay for Staub products. Le Creuset, here I come...

Put in a last minute order with Zwilling very close to Christmas having been badly let down trying to purchase a Zwilling (Staub) product through another merchant. Such a fantastic service, the product shipped the same day after I ordered at 11am. Product arrived 1 working day later, using a good courier who allowed me to leave instruction for a safe place delivery given I knew I was out at work that day. Really saved the day on sorting this xmas present, not to mention the product is great quality too! Would use again without hesitation.

Not just an excellent product but a sterling service from their CS dept. In particular Lisa Crawford.