Pillows didn't inflate When I contacted them they bounced me around then finally advised they would replace after contacting Trust Pilot. However, still they have not replaced and constantly say w... See more
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Pillow is too small, it almost seems like a travel pillow instead of a standard size pillow. Also Company states 30 Day Customer Satisfaction, I requested a refund due to pillow being too small,... See more
Company replied
Zymme Pillow-- CONSUMER COMPLAINT RESOLVED Thanks to Zymme Pillow for fully refunding my order. The two pillows have been donated to a homeless shelter. Consumer persistence is paramount-- if we're... See more
Company replied
Update: Thanks to my review the Zymme pillow contacted me, apologized and refunded money for extra pillows they made me order. They said to keep the pillows. Joan has been very helpful and pleasan... See more
Company replied
I never ordered these pillows
I never ordered these pillows. I did make the mistake of ordering a pillow from Derila. When I looked into Zymme I noticed that they have the exact same return address in Lithuania! I have not even opened the plastic it was shipped in. I contacted customer service. They gave me a return address in Lithuania and I had to pay the postage. USPS was greater than $90.00 USD! I have emailed the company on 04/24/2024 and I received and automated reply that they are dealing with a high volume of inquires and they will reply as fast as possible. On 05/02/2024 a generic email with return instructions was sent to me. I am outraged that this company sent me items that I did not order and charged my PayPal account, the same account I ordered the Derila pillow on!. This is a true scam!
After many attempts to contact this company they did send me a full refund. I am still waiting for Joan T. From Derila to send my refund from their company!
**On May 13th I did receive a full refund to PayPal. Along with an email with a scripted apology and please keep the pillows. I am happy to have received the refund but it is too bad that this order was processed in the first place! Beware!
Again I would say purchase with caution. If you have any issues, getting a refund is a long process. As I have heard from other buyers, I was told to keep the merchandise
April 7, 2024
Unprompted review
Reply from Zymme Pillow
Hi Joanne,
Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help.
Thank you once again and we wish you a wonderful day ahead.
Zymme Support Team
Do not buy from this company
Do not buy from this company! Wanting to purchase one pillow got charged for four immediately after entering credit card number. Now I want to return those very small pillows and they need to be sent to Lithuania!!! I should have read the reviews before making this horrible mistake. No help from the company
April 24, 2024
Unprompted review
Reply from Zymme Pillow
Hi Bernadette,
We appreciate you reaching out and we apologize for any inconvenience you have experienced.
We want to confirm that we have received your response on Trustpilot. Please be assured that we are actively working to address your concern as promptly as we can.
Kindly monitor your email for any update regarding your concern.
Thank you for your understanding and cooperation.
Have a great day!
Zymme Support Team
I wish I could give 0 stars
I wish I could give 0 stars. They say they have a 30 day return policy. But if you open the pillow and use it - you can't return it. You can only return it if it is unopened and unused. I got signficant pain from using this pillow, it did nothing that was promised in advertisements. It made my pain much worse. I only used it two nights and then I could not return. Do not buy this scam.
Update - the company refunded my money in response to this review
April 23, 2024
Unprompted review
Reply from Zymme Pillow
Hi Jayme,
Thank you so much for taking the time to share your thoughts with us.
We are glad to know that your concern was taken care of and we appreciate your contribution to our development.
Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you.
Thank you and have a great day!
Zymme Support Team
This pillow actually relieves neck…
This pillow actually relieves neck pain. I have had a broken neck and 2 neck surgeries and it really does work. Idk how but it does. I do wish they would make a bigger pillow tho.
April 7, 2024
Unprompted review
Reply from Zymme Pillow
Hello Deanne!
Thank you so much for your kind words.
We are truly grateful for your positive feedback and are thrilled to hear that you had a great experience.
Your support means the world to us, and we look forward to the opportunity to do business with you again soon.
Zymme Support Team
Wake Up Pain Free!
I had purchased more pillows than I can count over the years trying to find the perfect one to help my neck pain. None seemed to do the trick until I found the Zymme pillow. From the first night, I was hooked and knew this one was different. It had the great support my neck needed and was looking for. The cooling pillowcase is an excellent addition to keep me from overheating at night. Thank you Zymme!
March 28, 2024
Unprompted review
Reply from Zymme Pillow
Dear Christine,
Thank you for sharing your feedback with us regarding Zymme Pillow. We are pleased to hear that we were able to meet your expectations and provide you with a positive experience.
We appreciate your business and support, and we value the opportunity to serve you. If you have any further feedback or questions, please do not hesitate to reach out to us.
Thank you again for your feedback and have a great day!
Sincerely,
Zymme Pillow Support Team
Return would cost 8 times what one pillow cost!
I ordered one pillow and after I checked out I noticed it had FOUR pillows listed that I paid for! Tried to cancel order-they said can't-Tried to return-A nightmare to even get info on how to return, then to return have to mail and pay the postage to LITHUANIA!! Over $200!
Ridiculous! DO NOT BUY FROM THIS COMPANY!!
K.P.
Order#10906600 d52v05m
March 8, 2024
Unprompted review
Reply from Zymme Pillow
Good day K P,
We are pleased to inform you that after carefully reviewing your issue, we have successfully addressed it as of April 2, 2024. If you require any further assistance, please do not hesitate to contact us.
Thank you for providing us with your valuable feedback following the resolution of your issue. Your input is highly appreciated and helps us in improving our services.
Your contribution to our development and growth is greatly valued. Thank you for your continued support.
Zymme Pillow Support Team
Conforms to your head and neck for a custom, comfortable rest
I'm just very greatful for how this pillow properly aligns the spine, neck and head for a pleasant sleeping experience.
March 14, 2024
Unprompted review
Reply from Zymme Pillow
Hi,
We appreciate you taking the time to provide us with your feedback about Zymme and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Zymme Support Team
This Company is a TOTAL SCAM!!!
This Company is a TOTAL SCAM!!!! Originally ordered 1 pillow, showed up that I ordered 4. Contacted immediatly and was told to late to change order. Took 2 1/2 weeks to get the wrong order. Pillow is awful.. Trying to return and Have to pay return shipping to Lithuania!!!!! Never again.
After review on Trust pilot Zymme responded to send the package to a place in Lithuania- about $200
To return to where it was shipped from
Vernon, Ca. UPS ground $58
USPS- $160+. But that was not given as an option!
This company is totally fraudulent!! It should be shutdown!!
March 10, 2024
Unprompted review
Reply from Zymme Pillow
Hi,
We value your feedback.
We've tried to resolve this issue by reaching out to you on Trustpilot, but we haven't received a response.
If you haven't received our emails and still need assistance, please update your review or contact us via https://support.zymme-pillow.com.
Please provide the following information to help us check your order details:
- Email address used for the order
- Order number
- Full name
Thank you for helping us grow. We look forward to hearing from you soon.
Zymme-pillow Support Team
Has strange odor
I ordered this pillow, thinking it would be a bit softer than it was. It came compressed as most things made of memory foam due into a small package. I let it air out, follow the directions, and now it’s at its full size. But it has the strange odor. And it’s not as soft as the ad made it look when the woman was squeezing it. So I wanted to return it. When I went to the return page, they asked me to return it in the original packaging. Well, that’s ridiculous and impossible since it was compressed when I got into a small plastic bag. And I should pay to send it back. Now there was a nice little American flag in the corner of this page, but this came from China. if I wanna return it, I have to pay the return shipping to China? Definitely a no go for me and they’re not cheap. It’s not like it was a $10 pillow that you figure OK. I should’ve known better than to order from a company I should’ve just gone to Amazon and then I could’ve returned it free
March 9, 2024
Unprompted review
Reply from Zymme Pillow
Good day Linda,
We deeply regret any difficulty that this circumstance has brought you.
You may be sure that we will resolve this issue for you as quickly as possible.
If it's not too much to ask, could you please provide us with the details shown below. This enables us to view and confirm the information about your order:
- Email address entered at order placement
- Invoice Number
- Full name
We have sent you a request for your order details through Trustpilot. However, if you have not received it, please update your review or reach out to us via contact form on https://zymme-pillow.com/contact.
We greatly appreciate your participation and eagerly await your response.
Zymme Support Team
I love this pillow
I love this pillow! Having chronic neck pain and arthritis has lead to many nights of poor sleep and stiff/crooked neck with headaches in the morning. I'm a side sleeper, so the height of the pillow is very important, too. I loved it the very first night and still love it after two weeks.
March 9, 2024
Unprompted review
Reply from Zymme Pillow
Hi,
We appreciate you taking the time to provide us with your feedback about Zymme and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Zymme Support Team
This is a great product
Te product, ease of ordering and speed of delivery has made for a great experience.
March 7, 2024
Unprompted review
Reply from Zymme Pillow
Hi,
We appreciate you taking the time to provide us with your feedback about Zymme and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Zymme Support Team
NOT GREAT
UPDATE: I recieved my pillow, finally and its junk. Small, flat and NOT as described. I dont recommend it. JMO...............I've been waiting forever fir my pillow with no updates on shipping. When I ordered it said made in CT, USA. But the shipping now says Hong Kong. So hopefully I'll eventually get the pillow.
March 2, 2024
Unprompted review
Reply from Zymme Pillow
Hi Julie and thank you for your feedback.
We have done our best to resolve this issue by reaching out to you over Trustpilot and directly via email provided in your order. However, we have not heard anything back from you.
If you have not received the emails and still would like to let us help you with your case, please, update your review or reach out to us via contact form on https://zymme-pillow.com/contact.
We need following information to access and verify your order information:
Email Address used to place the order
Order Number
Full name
Thank you for helping us grow and learn.
Zymme pillow Support Team
IMPORTANT INFO: WHERE ANY PRODUCT IS MADE.
Finally found mention of WHO MADE THE STUFF.
Judging a product by the reputation of the place where it is made is a wise thing. HOWEVER, this is becoming less and less reliable, as they are taking over space in nations around the planet and spreading their practice of deceit - ie. Tofu construction, road material, poisoned baby products...........
February 14, 2024
Unprompted review
Reply from Zymme Pillow
Hi Mo Cooper,
Apologies for any inconvenience that you experienced.
We would appreciate the opportunity to attend to your concern and do necessary.
If it's not too much to ask, could you please provide us with the details listed below?
Email address with which the order was placed
Order number found in your invoice
Full customer name
This lets us see your order information through Trustpilot so we may work on your concern accordingly.
If you haven't gotten the Trustpilot request, please update your review or feel free to contact us directly through the contact form at https://zymme-pillow.com/contact.
Thank you so much for your understanding, we can't wait to hear back from you.
Zymme-pillow Support Team
Scammers
Scammers, they do not contact and ignore me. I ordered one pillow, they sent me a tracking number, I've been waiting for more than 20 days. In fact, this tracking number does not exist on real DHL sites (they supposedly send it by this service), they are not going to return the money, and they do not respond to my messages. They don't answer the phone either. Unfortunately I can't attach the tracking number here. Order number #k26bvgy
December 20, 2023
Unprompted review
Reply from Zymme Pillow
Hi Victor,
Apologies for any inconvenience that may have been caused.
Please be assured that we will address this matter as soon as possible. In lieu to this, we require some information that we have already sent you via Trustpilot:
- The email address used to place your order
- The order ID number, which can be found at the top of your Zymme Pillow
purchase invoice
- The full name used when placing the order
We sincerely hope that you will provide the accurate details so that we can investigate and resolve your concern accordingly.
Thank you for your understanding, and we eagerly await your response.
Zymme Pillow Support Team
If you buy it you’re stuck with it!
I found the Zymme pillow too firm for my comfort. Upon trying to return, the post office was going to charge me over 4 times the cost of the pillow! The return address is Lithuania! Zymme will not refund your $50 unless you return the pillow with a tracking number, so if you live in the U. S. forget returning it!!
November 24, 2023
Unprompted review
Reply from Zymme Pillow
Hi DebH,
We apologize for any inconvenience caused.
Rest assured, we will look into this matter as soon as possible. To do so, we need some information that we previously sent you via Trustpilot.
Kindly provide the following details:
1. The email address used for placing your order.
2. The order ID number, located at the top of your Zymme Pillow purchase invoice.
3. The full name used during the order placement.
Providing us with accurate information will enable us to investigate and address your concern effectively.
We appreciate your understanding and eagerly await your response.
Zymme Pillow Support Team
Quality issue - customer experience (Updated)
The product is shipped directly from China with no quality control at all. In my case the pillow was faulty but note - If you then try to return it, you have to pay the return postage and you may lose out significantly (return postage not covered, even if the product is faulty according to T&Cs). I strongly advice to shop and buy a memory foam pillow elsewhere, there is plenty of choice on the market
===
Update:
To be fair the company has contacted me about this issue following the Trustpilot review above. They took on board my feedback and are investigating my experience to improve their product quality and customer experience. They have refunded me according to their T&Cs (i.e postage and product costs, but not my return postage costs - they have offered me a "gift" as compensation).
December 1, 2023
Unprompted review
Reply from Zymme Pillow
Hi Dave,
We apologize for not meeting your expectations.
Please be assured that we will look into your concern as soon as possible.
May we request to kindly provide the accurate information being asked through Trustpilot for us to access your transaction record and take appropriate action?
- The email address used to place your order
- The order ID number, which can be found at the top of your Zymme Pillow purchase invoice
- The full name used to place the order
Thank you for your understanding, and we look forward to hearing from you soon.
Have a great day!
Zymme Pillow Support Team
Excellent neck support pillow
Excellent neck support pillow, and fast delivery (to Finland).
November 10, 2023
Unprompted review
Reply from Zymme Pillow
Hi,
We appreciate you taking the time to provide us with your feedback about Zymme Pillow and delighted to know that we were able to meet your expectations.
We value your business and are grateful for your support.
Have a great day!
Zymme Pillow Support Team
The pillow is brilliant
The pillow is brilliant - while I cannot say that it has cured my next issues, it is very comfortable and enables me to have a good night's sleep without having to wake and rearrange my pillows in the middle of the night. It remains cool (I had heard that memory foam can be quite hot) and although slightly smaller than my other pillows, it is not a problem (at least it fits easily into my existing pillowcases), The only reason I haven't given it a 5* is that there were problems with delivery but that is more the courier's fault than the pillow company.
October 30, 2023
Unprompted review
Reply from Zymme Pillow
Hi Linda,
We're thrilled to hear that our product is meeting your expectations.
Apologies for the delay in the delivery, we will look into this and do necessary.
Thank you for the positive review.
Zymme Pillow Support Team
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