Poor customer service
Our photoshoot was in mid-February, I have just received my photograph at the end of July.
The shoot itself went OK, no real complaints there.
We then discovered that the photographs were £99 each which is extortionate on top of paying for the session. We were also told they'd take 6 weeks to arrive which is ridiculous.
However we were keen to have a couple so we ordered them but not on the day, on two separate occasions around a month later.
After another 3 months we'd heard nothing so contacted the studio who said they were ready to collect, but they'd never informed us.
When we collected though one of the orders was missing. They had no record of us ordering it and asked who we'd spoken to, etc. We had to show them proof of us paying for it via bank statements.
They were apologetic and said they'd get it ordered but then we had to wait again.
Now that I have my photo its decent enough but I cant see where my £99 has gone.
Reply from Venture Photography Studios