Holiday Extras transfer: Bus didn't pick us up
Waited for half an hour at the pick up point outside our hotel as instructed.m, but the bus didn't turn up. After a couple of calls to the company they told us to walk down the road in the midday sun with all our bags and a pushchair to another hotel where the bus was waiting for us. Bus driver didn't care.
Reply from Taxi2Airport.com
Dear Customer,
Thank you for bringing this to our attention.
First of all, we would like to apologize for any inconvenience caused. Since this is not the service we aim to provide, we kindly ask you to provide us with your booking reference number as we weren't able to locate your reservation as the booking reference number is missing.
Please, note that we require this information so we can start an investigation accordingly.
Please, accept our most sincere apologies.