Drivers are on time and keeping in contact with us beforehand and while waiting for us to get out of the airport. The communication is great so are the cars and the polite chauffeurs. We've made use... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
We are an online reservation system for airport transfers all around the globe. With many years of experience in the transportation field, TAXI2AIRPORT.COM has all the expertise to ensure comfortable and reliable private travel (both leisure and business) from most of the international airports to your preferred destination. Our dynamic and multilingual team has great pleasure in assisting you with your travel plans. Small, medium or large sized vehicles, we'll do our utmost best to meet your requirements on all levels.
Contact info
Weteringschans 28, 1017 SG, Amsterdam, Netherlands
- +31883188301
- info@taxi2airport.com
- www.taxi2airport.com
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be vary wary of paying in advance for…
Be vary wary of paying in advance for their service.
If you flight is delayed they WILL NOT adjust the pick-up time and will log you as a no-show with no refund.
Best service
Best service
Initially I booked wrong date, and I change to the correct date, straight away the person in charged WhatsApp me to confirm the pick up. Everything went smoothly and now heading to HoiAn.
The best 👍🏻👍🏻👍🏻👍🏻👍🏻
Excellent service.
I strongly advise against utilizing…
I strongly advise against utilizing this service due to the vendor's unreliability and unreasonableness. Our experience was marred by discrepancies between the reservation details on Expedia and the vendor's confirmation, despite multiple attempts to rectify the issue over the phone. The company assured us that the driver would accommodate our needs, but ultimately, the service failed to deliver, and we were left to arrange alternative transportation for our family of 12. Furthermore, we encountered difficulties in canceling the service and obtaining a refund.
Given the inconvenience and financial loss we experienced, I would not recommend this company to others.
Reliable Transfer Services.
The booked transfers in Las Vegas were carried out very well and at a fair price. The vehicles were clean, and the drivers were punctual, very helpful and friendly. I would especially like to commend Vivian, who drove us from the hotel to the airport. Her service was truly outstanding. I congratulate you on having such excellent service partners.
Concerns About Driver Fatigue Despite Otherwise Reliable Service
The transfer service from the airport to the hotel and back was generally reliable, and all drivers were consistently friendly and polite. However, I need to address an important point of criticism: all drivers appeared extremely overtired. During the rides, I repeatedly felt that their concentration was significantly reduced – and with it our safety.
For a service in which people’s lives depend directly on the driver’s attention, it is essential that they are well rested and in full condition. Overtired drivers pose a serious risk, regardless of how professional or friendly they may be.
I sincerely hope that the provider urgently reviews its working conditions or driver schedules. Good service requires not only punctuality and politeness, but above all the assurance of every passenger’s safety. It was at Dubai with different drivers for 2 bookings

Reply from Taxi2Airport.com
There is no Customer Service at all !!!
There is no Customer Service at all !!!
I try to contact them via online as well as calling them but there is no answer.
DON'T USE them if you want to be ripped off.

Reply from Taxi2Airport.com
It was indeed entirely our own fault .......
It was indeed entirely our own fault that the driver had to wait extra, I'll admit that right away.
But when it started taking too long, he suddenly demanded X amount. Otherwise, I would have happily given him a tip of 50,000 or 60,000 rupiah without any fuss, but the moment someone starts demanding it, it really backfires with me. Never using that company again. Lesson learned!

Reply from Taxi2Airport.com
a ripe off
The driver did not show up and did not answer his phone. We finally managed to talk to the local agency and they told us that the driver had already left because our flight was delayed (they did have the flight number to check!) and immigration took too long. The driver or the agency did not even attempt to contact us before leaving the airport and left us to our own devices in the middle if the night. We had to take a normal taxi.
The reaction of Customer "service" was ridicilous. They asked for photos of thw meeting point (what should we have photographed?) and declinded a refund saying everything was correct.
I often take these services, usually with shuttledirect and never encountered problems, even when the flight was delayed. I will avoid this service and do advise everybody to so as well!
Avoid this service
Avoid this service – very poor experience. I booked a van transfer through Taxi2Airport, which was commissioned to AFA Transfer. Unfortunately, the driver never showed up at the meeting point. My flight landed 35 minutes early, and I was waiting at the gate from 18:00 for a scheduled meeting time of 18:40.
Neither of the contact phone numbers provided worked, and despite multiple attempts, I was unable to reach the driver or AFA Transfer. When I finally spoke with customer service at 19:00, I was told that the driver had already left — even though we were present well before the agreed time.
To make matters worse, I am now being told that the service did take place, which is simply not true. This caused unnecessary stress after a flight and left us without the service we paid for. Customer service is not replying any longer.
I would strongly advise others to avoid booking through this service and to choose a more reliable airport transfer provider.

Reply from Taxi2Airport.com
Gio was absolutely fantastic
Gio was absolutely fantastic. He made my pickup in Costa Rica incredibly smooth. He also gave great suggestions for things nearby. I would definitely use this service again.
Panama City airport transfer.
Perfect service. Driver was in contact before pick up rescheduled when flight was delayed a bit so we didn't wait extra at the airport. Very helpful and friendly.
Pathetic service
Pathetic service
Waited more than half n hour since the lady said the driver cancelled the airport pick up and waited long time for new onw

Reply from Taxi2Airport.com
Lack of Service and failure to meet clients
I booked my client with a meet and greet at baggage airport transfer for pickup in Hawaii for pick up on Oct 20th. The driver did not meet them at baggage claim and when they went to the curb the driver said he could not pick them up in front of baggage claim but wanted them to drag 5 suitcases across the airport to meet him which they refused. They ended up getting another taxi to their hotel. I called the booking platform support and they reached out to the vendor Taxi2Airport and they said the driver claimed it was a no-show and refused to refund the money to the client. For this client it was not a matter of the money, but a matter of principle and lack of the service promised. I tried to resolve this the normal way so after much time spent and no result, I have no recourse but to apply a very bad review. Please do not use this company and use another. If need I can provide all details for the transaction and communication.

Reply from Taxi2Airport.com
The transfer to bring us back to the…
The transfer to bring us back to the airport to get our return flight was over an hour late and it was a different driver and company that had to step in and bring us. The customer service was very bad as I was told to get alternative transport after trying to get through to the driver for over an hour

Reply from Taxi2Airport.com
Worthwhile
Drivers are on time and keeping in contact with us beforehand and while waiting for us to get out of the airport. The communication is great so are the cars and the polite chauffeurs. We've made use of the service three (3) times in two (2) different countries and were worthwhile experiences . Thank you very much.
Delay in immigration cost extra for transfer.
Delayed through LAX immigration, use of mobile phones prohibited. Driver, who did not speak English was annoyed we were almost 2 hours later than expected. He didn't understand when I called him, but was able to ask for an additional $50. for the trip. The emergency telephone number provided wasn't picked up.
Driver had been using an empty can as an ashtray. He drove with headlights on full beam the whole time. He also was texting, and making calls holding his phone during the drive.

Reply from Taxi2Airport.com
LK5QQ3-1
LK5QQ3-1
Date & time
06 Nov 2025, 15:15 (3:15 pm)
From
Miami International Airport (MIA), 33126 Miami, Florida, United States of America
To
Hilton Cabana Miami Beach Resort, Collins Avenue, Miami Beach, FL, USA
I paid for a meet a greet for our first trip to Miami, the driver was late we waited 30mins longer as the driver decided to pick up another customer first. When the driver arrived we were told to come down stairs to find the taxi in a busy parking lot! It was not the start of a holiday we wanted.

Reply from Taxi2Airport.com
We were late arriving at CDG and the…
We were late arriving at CDG and the driver was able to wait. We can’t rate him high enough. Also on our return trip, the driver Sami was excellent (5*). Arrived on time and gave us a smooth ride to the airport. I can’t recommend this company high enough
No confirmation of pick up time etc
Nothing with went wrong with being picked up from the airport But On the return journey
- we had no confirmation on what time the driver was picking us up or from the booking company like they said I would receive a confirmation email/text
We had to guess from my original booking
. Had to get a member of staff ring the driver as I couldn’t understand him Sadly my fault because I couldn’t speak French
- and he was 20 minutes late
Please don’t get me wrong we did get to the airport on time but it was quite stressful not getting the confirmation waiting to see if they were going to turn up or not which is down to the company not the driver
I actually booked it though Jet 2

Reply from Taxi2Airport.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







