I ordered 4 scale models, one of which the magazine was stuck and one of which the scale was completely undersized. Sent in a complaint. They replied the magazine was able to remove: in other words they are calling me a liar. Regarding the scale model that is way to small they wrote they would check and if needed the items description would be altered. What good is that to me? I ordered a particular scale and they sent me a wrong scale. No effort what soever to resolve both complaints. That is sad, extremely sad.