I am trying to change my pickup location or cancel and it states I can do that up to 24 hours before. I have contacted the dispatch team twice and they keep trying to make come back at a later time so I go past the 24 hours before deadline. No customer service or help for an expensive service, just book a taxi when you arrive. It’s half the price without the hassle I am experiencing.
UPDATE
You state there is a link in an email or text? Completely untrue, I tried to change the booking 48 hours before and was told I had to wait till the next day, contacted you the next morning, to be told I had to wait till the evening, so basically given the runaround, NO-ONE WOULD HELP ME